LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,585 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Seth

Anonymous

Anonymous // 01/01/2019

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“Left a wheel for hub service, 1 week later an nobody had laid a finger on it .Staff promptly attended to on realization an discount was given accordingly. Overall ,a preventable situation.”

Helpful Report

Posted 5 years ago

“Servive was good postage was fast for size of package but unfortunately there is abit of play in the crank after riding it twice and when i mean riding im a female and i use it to get to work and the shops so i dont go hard like most people would.. other than that i love the bike”

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Posted 5 years ago

“Ease of use of the site was good and email communications after the purchase were great. I?m not sure if the bike was assembled by GT or Lux, but the chain guard was not fitted correctly and was rubbing on the back of the chainring and crank. A couple of the screws were cross threaded for the chain guard as it did look like a ?one size fits all? type chain guard, one of the screws looks like it didn?t line up so the surrounding area is very scratched up. The spacers on the back of the rear brake that have the concave surface were 90 degrees out, which could easily come loose and cause the brakes to malfunction as they would be quite loose. Overall I would use them again, but would definitely hope for a better assembly of the bike next time.”

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Posted 5 years ago

“Package arrived in a very timely manner, but at a cost. There was only small bubble wrap around the frame and the box was all but destroyed in shipping. Upon unpacking and inspecting, the top bearing race on the top tube had been dented in on the front from the box being dropped/lack of packing protection. I ordered a set of handlebars and they had more packaging material than the whole frameset.”

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Posted 5 years ago

“Shipping took longer than it was estimated”

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Posted 5 years ago

“Communication average. Recieved bike upside down in box. Box was opened. Slow freight for 105 dollar box. Handle bars hanging out of box. Probably wont be a return customer.”

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Posted 6 years ago

“Forks had light scratching even though they were packaged correctly.”

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Posted 6 years ago

“The bike come in a different box to the bike ordered and was floor stock for the price I was paying I didn?t think I would be getting floor stock”

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Posted 6 years ago

“Great job quick delivery”

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Posted 6 years ago

“The brake itself is fine but the short cable wrong length for our bike so inadvertently to make my own pulley cable”

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Posted 6 years ago

“Hi guys! Overall, you guys as an organisation did a great job. The only reason for the markdown was the Colony Sweet-tooth sticker pack was missing the top tube stickers from the pack.”

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Posted 7 years ago

“Sent wrong product and website is a pain to navigate due to it being slow”

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Posted 7 years ago

“too expensive”

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Posted 7 years ago

“The cassette stuffed up”

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Posted 8 years ago

LUXBMX is rated 4.9 based on 5,585 reviews