LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,444 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 16th January 2025

394

Anonymous

Anonymous // 01/01/2019

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“My name is Miller and I just finished my first season of Sprockets with the Mildura BMX club. When I’m not racing I’m riding on our local pump track, and can’t wait to wear my LUXbmx shirt at our next meet”

LUXBMX 5 star review on 2nd January 2023

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Happy with purchase”

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Posted 2 years ago

“Very happy with our online purchase. The service is second to none with a fast response time. My son loves his new customised BMX he got for Christmas. Thanks again guys”

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Posted 2 years ago

“Always fast and great service, best around!”

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Posted 2 years ago

“Not much needs to be said. Great gear, decent prices shipping is quick. They also let you know if your stuff will be delayed due to huge amounts of orders ( eg massive sales ) but still pretty quick to get stuff out to you. Great communicators. If your not already on board with these guys then jump on.”

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Posted 2 years ago

“Every time I order from Lux online my order arrives promptly and if something happens to be put of stock, they're quick to offer alternatives. Their communication with me has always been on-point. luxBMX is Exceptional.”

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Posted 2 years ago

“Great to deal with, the order arrived very quickly as requested. Thanks!”

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Posted 2 years ago

“No very happy got one foot peg with no thread on it feeling ripped off. Payed extra for nothing 🤐”

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Posted 2 years ago

I'm really sorry for any confusion caused. Modern pegs for BMX's are no longer threaded, they are bolted onto the axles via the axle nuts/bolts for a stronger interface. As most pegs are designed for grinding and stalling on skate park coping etc, riders may run between 1 to 4 pegs depending on their specific riding preference. This has meant that most companies will offer pegs individually, not as pairs, as stated in the product description on the website. We can certainly offer a refund on the peg if you would like to return it, alternatively, I can offer a pretty sweet discount on a second peg it you would like one. Please feel free to email the team at help@luxbmx.com.au and we can sort it out for you. Ev

Posted 2 years ago

“Prompt & very thoughtful Her Little Sister will now learn to grow with this bike”

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Posted 2 years ago

“Great customer service as always”

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Posted 2 years ago

“Good Service, Quick Delivery even I am in Hong Kong ^^”

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Posted 2 years ago

“Seem to be a caring and committed company,the knowledgeable staff will have me return.”

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Posted 2 years ago

“Awesome products, Awesome staff Awesome service and Awesome prices, what more can I say other then LUXBMX are now my go to for anything bmx related. Thanks guys 🙂👍”

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Posted 2 years ago

“On the first ride my son had on his brand new bike which ia all he wanted for Christmas the chain come off within half an hour and bent the drive sprocket which left it un usebale our sun was very upset and upon closer inspection i really felt that it is a cheaply made BMX but sold at high quality price we are very disappointed in the bike and we have been left with a very unhappy sun on christmas day”

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Posted 2 years ago

Hi Mitch, We are sincerely sorry to hear about the sprocket bending, the last thing we want is for anyone to have a bad experience with BMX, especially this close to Christmas. I can see that the team has sent you an upgraded aluminum sprocket at no charge. Installation of the replacement shouldn't be too tricked, however, If you need a hand with the installation, please do reach out to us. Ev and the team.

Posted 2 years ago

“The courier was very slow and damaged the bars in transit. Courier FAIL!”

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Posted 2 years ago

Hey Glenn, We're sorry to hear about the damage from the courier. Did you happen to get any photos of the box showing mishandling? Shoot us through some photos of the damaged bars as well. We wish we could deliver everything ourselves so we could stop this kind of thing from happening. It's definitely frustrating to have this kind of thing happen. Thanks, Mitch.

Posted 2 years ago

“Great customer service, I live in Victoria and very phone quiet I had, I was never rushed, always had questions answered and all the staff have great knowledge. Very quick delivery and GREAT value.”