LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,585 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Seth

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff and a very straight forward site”

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Posted 3 years ago

Hey Ari, We appreciate your feedback, thank you for taking the time to let us know. - Jack

Posted 3 years ago

“It was really good just shipping was confusing”

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Posted 3 years ago

Hi Lachlan, Thank you for leaving us your feedback, we would love to hear back from you regarding what was confusing about the shipping. We hope to hear from you soon. Cheers Dale

Posted 3 years ago

“These Boys at Lux BMX really look after You there always happy to answer any questions & explain about there products they ship shit really fast & nothing is to much of a problem regarding returns or exchanges I’ve been riding BMX’z since the 70’s & this is the only place I shop Thanx for the help Brothers “STAY LUXXX.”… 😎😎😎”

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Posted 3 years ago

“Good customer service, any questions answered promptly. Good shipping timing”

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Posted 3 years ago

Jamie, Thank you for taking the time to leave us your feedback. We're glad to hear you enjoy an experience you receive whilst shopping with us. We appreciate your continued support!

Posted 3 years ago

“Thanx For my tyes”

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Posted 3 years ago

David, No worries at all, we hope you enjoy them!

Posted 3 years ago

“Normally I receive great service from lux, on this order however I’d asked for some spokes to be cut to a specific size, but when the order arrived the spokes were 1mm longer, the did work but not ideal.”

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Posted 3 years ago

Paul, Again we are sincerely sorry for the mistake with your spoke lengths. There was an internal error that resulted in you receiving the wrong length spokes. As we mentioned in our correspondence we would be more than happy to get the spokes swapped out for the correct length. However, +-1mm is well within the acceptable limits for spoke length when building wheels. Once again we apologise for any inconvenience that this has caused you and thank you for continuing to support us here at LUXBMX.

Posted 3 years ago

“Fast delivery, stock not always available, some products cheaper elsewhere. Otherwise ok”

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Posted 4 years ago

Hey Carla. Thank you for taking the time to leave us a review, we do offer price matching through a form on our website. Please don't hesitate to ask next time. https://www.luxbmx.com/price-match

Posted 4 years ago

“Very good site fast postage and very helpful”

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Posted 4 years ago

Dominic, Thank you for leaving us your feedback, we're glad to hear that you love the website!

Posted 4 years ago

“Usually easy to deal with, the dudes did a good job on my frame swap recently too. If anyone rides on the north side I'd like to join some time lol. Thanks again dudes”

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Posted 4 years ago

Hey Jacob, Thank you for taking the time to leave us a review, we are stoked to hear your happy with the frame swap. We look forward to seeing you again in the near future.

Posted 4 years ago

“My bike arrived in Perth with 5 working days, however LUX sent the wrong size. Little bit disappointed given the excitement buildup, they got back to me very early the next day, courier picked up the bike within hours and had the correct bike 5 working days later. VERY WELL DONE LUX bike is mint !! Cheers”

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Posted 4 years ago

Kane, Once again we are sincerely sorry for the mix-up with the bikes and appreciate you taking the time to leave us a review. We're glad to hear that you love your new bike and look forward to helping you with all your BMX related needs in the future. Happy Shredding!

Posted 4 years ago

“Hot like Fire”

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Posted 4 years ago

We always bringing the heat!

Posted 4 years ago

“The product and range were great. The delivery company took a long time to deliver our product. It was collected from LUX within 24 hours of order but took an additional 19 days to get from Brisbane to Sydney. We ordered on 6th December, hoping to have the product for Christmas and it arrived on 27th December which was quite disappointing for our son.”

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Posted 4 years ago

Hey Donna, Thank you for taking the time to leave an honest review, we appreciate the feedback. We are extremely sorry to hear that your order didn't arrive before Christmas. Our couriers do experience high volumes during this period which unfortunately does result in some lost and delayed items. We have taken all our customers feedback on bored and for the next peak time periods, we will look closely at only using certain couriers. We once again appreciate the feedback and hope this didn't alter future transactions.

Posted 4 years ago

“Easy ordering, quick delivery.”

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Posted 4 years ago

Hey John, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 4 years ago

“bike is sick as just a little bit of damage in transit but good quality bike,cheers”

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Posted 4 years ago

Hey Natalie, Thanks for the feedback! Sorry to hear of the damage. Can you please send so pics through to help@luxbmx.com so we can take this up with our shipping partner and see what we can do moving forward. Regards, Dave Dillewaard.

Posted 4 years ago

“I have an issue with the gt slammer as the headset/ forks are loose but the head bolt is tight please help”

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Posted 4 years ago

Hi Malcolm, We're sorry to hear that you are having issues with your GT Slammer. If you can send through an email with more details of the problem I would be more than happy to help resolved the issue. Regards

Posted 4 years ago

“Brought a few things from you guys now,had a faulty tyre which did take a while to be sorted but once the manufacturer had decided it wasn't right you guys express posted it out and I had it the next day👍”

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Posted 4 years ago

“Difficulty trying to order profile elite online. Can't choose combination or cog to suit needs”

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Posted 4 years ago

“Awesome products with a local shop that stocks luxbmx product.”

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Posted 4 years ago

Hey Kelly, Thank you for your support!

Posted 4 years ago

“Solved my conversion issue converting and old race bike with 1 piece crankset to a 3 piece, but needed to order in my desired front ring. I came back a week later, hadn't heard form them, and found out the order had not been processed. Instead leaving me hanging they solved the problem on the spot and produced a comparable solution which cost more but they absorbed the cost and apologised for the stuff up. Top shelf boys!”

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Posted 4 years ago

Hey There, Thank you for taking the time to leave us a review, we are glad we were able to help you out and get everything sorted! Regards

Posted 4 years ago

“Good service, good range, good prices.”

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Posted 4 years ago

Hey Jackson, Thank you for taking the time to leave us a review!

Posted 4 years ago

LUXBMX is rated 4.9 based on 5,585 reviews