LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,585 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Seth

Anonymous

Anonymous // 01/01/2019

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“Have spent $3k + at lux last few months. Communication by email - Jack or Jake has been positive and usually helpful. Only disappointing aspect on a $2k wheel build, I asked for rear cog etc. this wasn’t fitted and was sent in pack with spacers but without locknut. Now it’s turned out 3 extra weeks to complete the build.”

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Posted 3 years ago

Hey Robert, Thank you for taking the time to leave us a review, I want to personally apologize for dropping the ball with the locknut. It completely went over my head when setting up the order, nevertheless, we were glad we could get a locknut sent out as soon as you bought it to our attention. Massive thank you again for your patience with everything, have an amazing rest of your week. Kind Regards -Jack

Posted 3 years ago

“Bought a helmet in gloss black for a gift, received a matte black helmet.”

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Posted 3 years ago

Hi There, We are very sorry to hear that you have been sent the wrong helmet. If you could please get in touch with us we would be happy to get the helmets swapped out for you. Once again we are sincerely sorry for this mistake and look forward to hearing from you so we can resolve this situation for you. Cheers Dale

Posted 3 years ago

“Overall experience good apart from bike coming with the wrong petals Had to steal the panels off my bike so my son could ride it that day”

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Posted 4 years ago

Hey Joseph, Thank you for taking the time to give us some feedback. We are extremely sorry to hear that you never received any pedals with the bike. We can see you never reached out to our customer service team. We would have happily got some replacement pedals expressed shipped out that same day. We do thank you for your patience and understanding with the situation, please check your email as our customer service team has gotten in touch with you. Have a great weekend.

Posted 4 years ago

“Hey, you people are ace to be doing this. 5 star but i recently purchased some odyssey 24" tyres because specs said 100 psi on your site. They arrived and 35-65. I already had 65 psi max tyres on”

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Posted 4 years ago

Were sorry to hear about the issue that you had with our product listing. We will be looking into this and getting it rectified straight away.

Posted 4 years ago

“Have dealt with you guys a few times, normally good. Sadly i cant say the same this time. This order was paid for in the 3rd of July and we still dint have the parts. I realise its a tough time at the moment but some correspondence regarding the issues would have been nice. Cheers”

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Posted 4 years ago

Hey Garth, We are extremely sorry we have let you down, there was an internal error delaying your order which was our fault. We have completely refunded your shipping costs, once again please accept our deepest apologies for the delay in receiving your order. Regards

Posted 4 years ago

“you need a show room”

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Posted 4 years ago

Hi Charles, Thanks for taking the time to leave us feedback. We certainly do take on everything in the effort to provide better service for our customers. We have recently relocated and our new showroom is now open at: 1 Burke Street, Woolloongabba. While the vast majority of our customers are online only and will never step foot in our showroom, we will always value the core BMX connection to a physical location. Current COVID restrictions have certainly affected our ability to provide a safe retail experience. In the interest of sticking to social distancing regulations, we are limited to having 6 customers in the showroom at any time. We sincerely appreciate your patience and hope things will be back to normal soon. Thanks again for your feedback.

Posted 4 years ago

“Great bike for my son and tip-top customer service!”

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Posted 4 years ago

Justin, Our pleasure mate. Please let us know if ever you feel there is anything we can do to improve our service.

Posted 4 years ago

“send me wrong size ask for Do you want to review Salt Junior Front Load Stem / 1-1/8 40mm / Black and u send me 24mm so have to buy one from a bike shop not good 1/2”

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Posted 4 years ago

“The chain breaker broke so can Yous send a new one please”

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Posted 4 years ago

“The shipping has been starting to get longer from when I first started ordering from you guys but the product is always the right one and always what I ordered”

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Posted 4 years ago

“I normally put 5 stars but this time only 3 cause the postal time was too long. You might say that that is not Luxbmx but I disagree. If I was the ceo-boss I?d contact them and say customers are getting a great service off us and let down by the postal side of things. If the postal service is not providing the expected service they shouldn?t charge LUX full tilt.”

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Posted 5 years ago

“Just slow to process order. Granted it was over new year period but still took nearly 1 month to receive products.”

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Posted 5 years ago

“The order was delivered in a timely manner”

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Posted 5 years ago

“LUXBMX was great, but I think they should use a different Courier. I waited more than a month for my delivery - in the same city as Lux.”

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Posted 5 years ago

“The order was super quick , unfortunatley it went downhill like a cheap bike from there . The forks were the wrong size , the headset was all over the place loose in the box and ss it turns out it too was incorrect and there was no front axel ! They were however very quick to respond and sort it out . Although when the new gear turned up there was no spacer rings for the bars / headset ! Luckily the bits thst were there from the original headset had just enough bits to complete the bike.”

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Posted 5 years ago

“Time for delivery was really good but the bike was assembled very poorly”

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Posted 5 years ago

“Efficient service”

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Posted 5 years ago

“great service”

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Posted 5 years ago

“We had issues trying to convert from the quote to a payment. Site is a pain to use and prices jump around so frequently”

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Posted 5 years ago

“Purchased a helmet. The helmet took longer then expected to be delivered and disapointing that I had to go pick it up from our local post shop. There was no attempt of delivery. However, when emailed to query where was the helmet, I was impressed by the quick response. Thank you for that. All in all, the product was well worth the money spent.”

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Posted 5 years ago

LUXBMX is rated 4.9 based on 5,585 reviews