LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,445 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 19th January 2025

395

Anonymous

Anonymous // 01/01/2019

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“These guys are awesome, highly recommend them”

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Posted 2 years ago

Hey Adam, Massive thank you for the support!

Posted 2 years ago

“Guys are super knowledgeable.”

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Posted 2 years ago

Hey Luke, We are very pleased to hear this, massive thank you for your support!

Posted 2 years ago

“Fabulous service…easy easy easy! Love LUXBMX 🤘🏻”

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Posted 2 years ago

Hi Corina, thank you so much! We truly appreciate your feedback. If there is we could work on, please let us know 🙌🏽 Nat 😊

Posted 2 years ago

“Very helpful and understanding and patient great!! Service by all👍”

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Posted 2 years ago

Thank you so much! We appreciate the kind words and take on board all the feedback we get from customers. If there is any way we can approve our customer service, please let us know 😊 Nat 🤘🏽

Posted 2 years ago

“always great service & products from u guys respect”

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Posted 2 years ago

Hi Ian, thank you so much for the kind words and supporting LUXBMX ❤️

Posted 2 years ago

“Received quickly and as described - very pleased.”

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Posted 2 years ago

Hey Roger, We are extremely pleased to hear about your positive experience with our business, thank you for taking the time to review us and we hope to be just as helpful next time. STAYLUX

Posted 2 years ago

“I had no issues with my order and would definitely buy/ order more stuff for my bmx!”

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Posted 2 years ago

Hey Mark, Thank you for the Kind review! We look forward to being able to help you out next time!

Posted 2 years ago

“Great service from these guys always.. Only thing I will say, is that with repeat customers, a bit of merchandise thrown in here and there, goes a long way Cheers”

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Posted 2 years ago

Hi Mark, we appreciate the great rating! And thank you for looking at ways we can better our customer service and shop as a whole. We haven't had any LUX merch for quite some time now but get excited as we will be receiving a restock very shortly!!

Posted 2 years ago

“Lux has provided me with great advice on buying balance bikes, kids bmx bikes, advice on gyro products and bmx helments for adults and kids. The products they sell have been high quality and the advice has been super helpful. They know their stuff!”

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Posted 2 years ago

Hey Reuben, We really appreciate your support and kind words. Enjoy the rest of your day!

Posted 2 years ago

“Love my new bike and the customer service.”

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Posted 2 years ago

“You did a great job guys.. 👍🏼”

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Posted 2 years ago

Hey Sandow, We are very pleased, massive thank you for taking the time to leave us a review.

Posted 2 years ago

“Killer shop. Hang brain with Bruce.”

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Posted 2 years ago

“I have been building a bmx for my son, not knowing a lot about this their knowledge and guidance has helped me build an awesome bmx, the guys have been so helpful. I would have no hesitation recommending LUXBMX.”

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Posted 2 years ago

Hey Warren, We are very pleased to hear all of this, massive thank you for all your support.

Posted 2 years ago

“Cant fault LUX, top job!”

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Posted 2 years ago

“Clear, easy and fast. Excelent service.”

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Posted 2 years ago

“Lux is The Balls”

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Posted 2 years ago

“I bought this water bottle with tube for my backpack to use while bushwalking . I messaged customer service to determine the length of the tube ( 50-54cm ) which I worked out would be just ok . Unfortunately for the tube to function for the whole contents of the bottle it needs to be at the bottom of the bottle which means it ithen isn’t long enough to use without taking it out of my backpack which defeats the purpose of why I purchased it . I suggest supplying a longer tube in future . Regards Peter Trevor-Jones”

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Posted 2 years ago

Hey Trevor, Thank you for taking the time to review us, we are super sorry this has happened to your water bottle, and we would love to come up with a solution to this problem, could you please send an email to: help@luxbmx.com It is great to remind ourselves that these water bottles are mainly designed to be used on a BMX track or at the skatepark, which is when the long straw comes into place, as the length of the straw tube is long enough to reach under the riders' full-face helmet allowing them to stay hydrated without having to remove their helmet every time they need a drink of water. I understand your frustration when you would have been trying to use this water bottle as a "hiking camel bag" as this water bottle would have performed terribly in that setting. Thank you again for the feedback, as we might look into the idea of bringing a hiking water bag into the market! STAYLUX

Posted 2 years ago

“I currently have 11 bmx bikes/race and freestyle-and without Lux’s help with all the parts I need I would be lost.Thankyou everyone at the Lux headquarters.Look forward to buying more things and supporting you further.Must feed the BMX habit soon👹”

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Posted 2 years ago

Hey Nick, Massive thank you for taking the time to leave us this review, we appreciate the support alot!

Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

Hi Sally, thank you so much for the positive feedback! We truly appreciate it 😊

Posted 2 years ago

“Great pricing and parts availability, if only the postal companies were as well organized.”

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Posted 2 years ago

Unfortunately, this is something we wish for as well!! Thank you so much for the positive review 😊

Posted 2 years ago

LUXBMX is rated 4.9 based on 5,445 reviews