LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,445 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 19th January 2025

395

Anonymous

Anonymous // 01/01/2019

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“Came very later then estimated”

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Posted 2 years ago

“Used to purchase vintage parts from bmx works until i had a bad problem with them, now you are my supplier, excellent service, very fast shipping, reasonable prices, just get more olschool, vintage parts.”

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Posted 2 years ago

Good Morning Alfredo, thank you so much for your support and positive feedback - we do our best to supply as many old-school/vintage parts as we can. We hope to see you shop through us again here at LUXBMX!

Posted 2 years ago

“Fast and efficient delivery. Products are always in perfect condition.”

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Posted 2 years ago

Hey Natasha, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 2 years ago

“I live in New Zealand,I only buy from LUX,enough said ?”

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Posted 2 years ago

“Great stock range quick delivery”

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Posted 2 years ago

“LUXBMX = The Best”

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Posted 2 years ago

“A real pleasure to deal with. Ya'll took the time to send a bike to the US, which are not available here and I am truly grateful. All the fellows that I was corresponding with were understanding and professional. Love that roomy Colony cruiser bike. Hats off to LUX ! Brad Castellano”

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Posted 2 years ago

Hi Brad, Thank you for shopping through us here at LUXBMX, we truly appreciate the support and the positive feedback we've received from you!! We hope to see you place an order again in the future :)

Posted 2 years ago

“Great store and Great support from riders that know there stuff! Super fast delivery once orders are placed, Highly recomended.”

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Posted 2 years ago

Hi Ashton, We are glad to know that we have exceeded your expectations. Thank you for your support!

Posted 2 years ago

“Awesome products and fast delivery.Always happy shopping with LUXBMX.”

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Posted 2 years ago

“Hi Lux Team, We had an unfortunate experience when buying from you. The bike arrived and we had issues as soon as we attempted to put the bike together. It turns out after sending in videos of the issue and numerous emails back and forth with your team that there was an issue with the crank. It was decided by the Lux team that a replacement part would be sent to out for US to fix the bike. We questioned whether we were the right people to be fixing the bike and were then told to take it to a local repairer to fix. We thought this was strange as we had bought what we though was a fairly expensive little bike and considering the crank issue was not our fault didn’t know why the onus was on us to seek repairs? We we’re not happy with this direction and asked for our money back. We had many, many emails back and forth with the Lux team and we found that we were constantly having to email and ask for updates or ask for more information on the issue and status of the whole dilemma. From the date of purchase to the date when we asked for a refund it was almost three months. When the issue first occurred we were directed not to ride the bike as it may void warranty. Then as the process was so drawn out and we mentioned that our child was looking at and wanting to ride his bike that we could ride the bike, I think the Ali’s team thought this would be helpful however they were forgetting that the bike was faulty and could not actually be ridden. At no stage through this whole process was the Lux team proactive in dealing with us and the issue, it felt that it was always our (the customers) responsibility to seek updates and information on how it would be handled. At no stage were we offered real remedies, fixes or compensation. We genuinely liked the product and were hoping that ilthe issue could be resolved, and it was just unfortunate that it had an issue. We have bought plenty of items through the Lux site previously however with the way this whole issue was handled and we were treated throughout the process means that we won’t be buying products through Lux in the future. Regards.”

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Posted 2 years ago

Dear Aimee, We are extremely sorry to hear about how you feel towards our business we have tried everything in our power to ensure this issue was rectified for you as swiftly as possible, After your initial contact our customer service team asked for videos to be able to submit a warranty claim with the bike manufacturers. Our customer service team was in contact when the warranty claim was submitted and we advised that we would be in touch with you as soon as we have been given any kind of updates, unfortunately, our suppliers took a long time to get back to us and we did not receive any updates for over a week which drastically delayed the warranty claim process. Out of our goodwill, we did offer to send a replacement sprocket of greater quality to the one that was originally provided with the bike as well as a refund for all of the costs of labour associated with the installation of the new sprocket. We organised for TnT to collect the bike from your new address which we were advised of after we had already made a booking from Tnt, we then redirected TnT to your new address and we have processed a full refund after we have offered a discount on a new bike of greater quality we hope your son has managed to get a bike that was not in Once again we are extremely sorry for this mistake and we hope to be able to help you out in the future. STAYLUX

Posted 2 years ago

“Great group of guys, very helpful and understanding. Would definitely recommend this company. 10 Stars ⭐️”

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Posted 2 years ago

Hey Amanda, Thank you for taking time out of your busy day to write up such nice things about our company! STAYLUX

Posted 2 years ago

“Awesome service as always!! Thanks again”

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Posted 2 years ago

Hey Matt, Thank you for the constant support! STAYLUX

Posted 2 years ago

“5 out of 5, purchased from NZ and arrived very quick considering covid etc, and my son loves his new BMX seat. Thanks heaps”

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Posted 2 years ago

Hey Hollie, That is extremely great to hear! We look forward to helping you out next time! STATLUX

Posted 2 years ago

“Thanks guys always a pleasure shopping with you great service!”

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Posted 2 years ago

Hey Michael, Thank you for the kind words! See you next time. STAYLUX

Posted 2 years ago

“Excellent, exactly what I wanted for a mongoose california in blue and chrome!.”

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Posted 2 years ago

Hey Paul, That is fantastic to hear! we are pleased to see you content with your purchase. STAYLUX

Posted 2 years ago

“that is very nice BMX”

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Posted 2 years ago

Hey Samantachai, We are very pleased to hear, thank you for taking the time to leave us a review. Kind Regards

Posted 2 years ago

“We’ve brought a couple of things online now and never had any issues. Good pricing and great selection of gear. Service has been outstanding.”

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Posted 2 years ago

Hey Chris, We are extremely pleased to hear about this, thank you for taking the time to leave us a review. -Jack

Posted 2 years ago

“Always great response times, communication and information available !! Good job always”

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Posted 2 years ago

Hey Rohan, We appreciate you taking the time to leave us a review. Kind Regards

Posted 2 years ago

“Great service and very quick at getting back with answers to questions.”

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Posted 2 years ago

Hey Kevin, Thank you for taking the time to leave us a review, we appreciate it! -Jack

Posted 2 years ago

“Thanks heaps LUXBMX I’m very happy with all the bmx parts that I have perches off your site. 😃👍🏻”

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Posted 2 years ago

Hey Steven, We are stoked to hear this, thank you for the support 🤘🏻

Posted 2 years ago

LUXBMX is rated 4.9 based on 5,445 reviews