LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,302 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,302 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 30th October 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always great customer service and love the service you guys give and very supporting team and great quality parts”

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Posted 6 months ago

Thanks so much Josh! Appreciate the support. -Mitch

Posted 6 months ago

“Awesome and great packaging 💯👌👌🤙”

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Posted 6 months ago

“LUX are the best PERIOD!”

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Posted 6 months ago

“Good people, Great Products, the best brands…. It’s Lux Baby!!”

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Posted 6 months ago

“Top crew to deal with!”

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Posted 6 months ago

“The team was great with excellent follow up on spoke length requirements i ordered. Everything I wanted was there. As below there is a catalogue issue when I ordered rim tape as it didn't differentiate between 20" and 24". Follow up corrective service was fast and efficient.”

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Posted 6 months ago

Hey Warren, Sorry about the mix up with the rim strips! It looks like someone has jumped in and fixed the listing so each variant is showing 20 inch and 24 inch. I'd be happy to just send out a set Express tomorrow for you in the 20 inch? Or something else similar value if you've already sorted other rim strips out? I've just setup an order to lock a set of the 20 inch strips aside, once you let us know you're keen on them we'll trigger it to go out the door Express to you! Look forward to hearing back and getting you sorted! Cheers, Pat

Posted 6 months ago

“Always happy what I got”

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Posted 6 months ago

“No dramas at all”

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Posted 6 months ago

Thanks for the support Daniel! Glad we could help keep you rolling!

Posted 6 months ago

“Very helpful staff and fast on time service”

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Posted 6 months ago

Thanks so much for the support Adam! Enjoy the new gear.

Posted 6 months ago

“Really really helpful with my mum-with-no-clue-whatsoever questions. Didn’t try to sell me an expensive bike even though I would have believed them if I had been told that’s what we needed! My order was dispatched quickly and came in perfect condition. A complete hit with the birthday boy and a few weeks in the bike is going great. Everyone I dealt with was so lovely. I would purchase from here again and definitely recommend to a friend!”

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Posted 6 months ago

This means a lot Helen! :) We're stoked you had a great experience. We really appreciate you taking the time to leave a review. -Mitch

Posted 6 months ago

“Bought off these for years,best bmx shop ever! I'd rather wait for postage from these guys then shop a any bmx shop in my state!”

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Posted 6 months ago

“Pat was great on the phone, answering my enquiries on some parts needed for my old cruiser build. And he was super helpful when I turned up at the Woolloongabba shop. Awesome shop, backed by great customer service 👊😁”

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Posted 6 months ago

“Above and beyond as always. That's why I come back ;)”

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Posted 6 months ago

“2 weeks to ship a pair of gloves and this is the 2nd pair weve purchased from Lux, However your customer service and dedication is by far some of the most superior I have ever encountered”

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Posted 6 months ago

“Massive range. Competitive price. Skin in the game. Thanks Luxx.”

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Posted 6 months ago

“Excellent service and advice every time.”

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Posted 6 months ago

“Lux is deelux”

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Posted 6 months ago

“Very helpful and great advise and willing to work with budget on what I wanted to do and purchase and gave me other options that wore just as good but at a cheaper price. Always enjoyable to purchase from lux and all guys are great to deal with”

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Posted 6 months ago

“Place an order from the UK and it arrived in Uber a week, amazing service with email at every stage of the delivery letting me know where it was up to, was well packed and had a hand written note saying thanks for the custom, nice tough!!, will be shopping again with Lux for sure 👍🏻”

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Posted 6 months ago

“Bloody good shop”

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Posted 6 months ago

LUXBMX is rated 4.9 based on 5,302 reviews