LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,445 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 19th January 2025

395

Anonymous

Anonymous // 01/01/2019

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“Great team! Very informative and always help me find what I need to keep shredding 🤙 Delivery is also very fast!”

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Posted 2 years ago

Happy to keep you out on the bike, thanks for all the support!

Posted 2 years ago

“Most companies use the 10% gst to pay the international shipping - Lux don't charge the gst AND they give free shipping to NZ Just a shame the postal service is so slow at present (Aug 2022) 4 weeks from Aus to NZ is a bit poor. (but totally not the fault of LUX)”

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Posted 2 years ago

Thanks so much for your support, we really do appreciate it! Thank you for being so understanding about the shipping delays too!

Posted 2 years ago

“great service, arrived really quickly!”

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Posted 2 years ago

“Excellent service. Prompt delivery, great product. Everything you need in a bike shop.”

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Posted 2 years ago

Thanks so much for the support!

Posted 2 years ago

“Hallo fette,s Dankeschön an Natalya Chris & Mitch wie das gesamte Lux Team"ich bin mit dem Skyway TA Kit äußerst zufrieden,, !Mein Englisch(Sprache) ist nicht schlecht aber natürlich hat es auch etwas Energie und Zeit gekostet die vielen Email,s hin und her zu schicken und pingelig genau /sinngemäß zu entschlüsseln,schließlich sollte ja alles genaustens erläutert sein,und bestimmt war auch Begeisterung im Spiel ! Auf diesem Wege schreibe ich heute mal auf Deutsch! Fette Grüße vom 80erJahre Oldschool-biker Eite! Greeting,s from good old Germany from Kai,E from Minden Westfalen on the Weser,Thank you Lux BMX”

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Posted 2 years ago

Thank you for the kind review! I hope you are having fun on the new bike. STAYLUX

Posted 2 years ago

“Easy to manage”

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Posted 2 years ago

Yewww, thank you Ben! We hope to see you again through LUXBMX 🤘🏽

Posted 2 years ago

“Good company to get bike parts through very happy”

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Posted 2 years ago

Hey Jared, thank you for taking the time to leave us a review and a great one at that! We look forward to seeing you shop through us again 🤘🏽

Posted 2 years ago

“The cranks keep coming loose ran lux left message they said they would call back that was a week age still waiting don’t deal with this company”

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Posted 2 years ago

Hey Ayrlie/Paul, Thank you for the phone call, I am sorry we missed your call, unfortunately, our customer service hub is not open on Sundays so we do apologise for the delay in getting back to your message as we have had a rather large backlog of missed calls to get back to. I am super glad we were able to resolve the issue over the phone regarding your crank arm, as all it needed was a small amount of maintenance by doing the right nuts up in the right sequence. Thank you for your support and please if you ever feel like we have not tended to any of your issues as promptly as you may expect. Then please feel free to get in contact with us at help@luxbmx.com.au and one of our friendly customer service representatives will be in touch with you as soon as possible. -Claudio and the LUX family.

Posted 2 years ago

“Fantastic service, awesome place of business, great vibes and always easy do deal with!”

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Posted 2 years ago

Hey Travis, Thank you for taking the time to review our company! We look forward to seeing you in store soon mate! STAYLUX

Posted 2 years ago

“These dudes rock, best service in the business!”

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Posted 2 years ago

“Always good service and speedy shipping”

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Posted 2 years ago

Hey Daniel, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 2 years ago

“Very happy with the product you guys have a very good range”

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Posted 2 years ago

Hey Arthur, We are stoked to hear! Thanks for the review.

Posted 2 years ago

“Hey guys pleased with how true the wheels are and the work, however there were marks on the rear rim and paint off the spokes , I understand you can take paint off when lacing wheels but probably the worst marking I’ve seen personally, doesn’t really matter as parts get marked and damaged when riding anyways but it’s not the best look to see newly build parts already marked”

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Posted 2 years ago

Hey Nick, Thank you for taking the time to leave us a review, we are sorry to see this has happened. I have just provided you with a return label via email. Please feel free to send the wheels back and we can happily rebuild the wheels free of charge, this definitely isn't the quality of product we want to supply. Massive thank you for your patience with the situation. We look forward to rebuilding the wheels and delivering a more acceptable product. Kind Regards

Posted 2 years ago

“Really good range of products and great service”

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Posted 2 years ago

Hey Alan, Thank you for the kind words! We look forward to helping you out again in the future. Regards

Posted 2 years ago

“Great customer support, easy to use website and great range of stock :)”

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Posted 2 years ago

Hey Yonatan, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 2 years ago

“Fast and friendly service and delivery was on time. Will definitely be looking to Lux bmx for all my bmx needs Thank again”

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Posted 2 years ago

Hey Craig, Thank you for the kind review! We hope you are enjoying the new parts! STAYLUX

Posted 2 years ago

“2000 orders and still managed to have my order within 6 days of paying. Absolute service and great product variety year round. I look forward to my next Lux experience !”

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Posted 2 years ago

“Awesome to deal with keep up the good work guy's 👍😁 Cheers Jay Halenvans”

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Posted 2 years ago

Hey Jason, Thank you for taking the time to leave us a review, we appreciate the feedback.

Posted 2 years ago

“The Go to regarding any BMX related! From someone who has been on 20 for more than 30 years. Thanks for keeping the riders riding!”

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Posted 2 years ago

Hey David, Thank you so much for the kind words. Super stoked to be able to help out some fellow BMXers! STAYLUX

Posted 2 years ago

“Awesome site and all the gear we need to get ya wheels rolling again, or purchase that new bike.”

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Posted 2 years ago

Hey Marlon, Thank you for taking the time to leave us a review, we appreciate the feedback!

Posted 2 years ago

LUXBMX is rated 4.9 based on 5,445 reviews