LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,447 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Best bmx store around”

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Posted 3 years ago

Thanks for the review Jacob! Let us know what we need to do to get that extra star from you and we will do our best! Cheers! Dave.

Posted 3 years ago

“Great prices, great customer service and all around great place to buy from, maybe add free stickers with purchases though”

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Posted 3 years ago

Hey Anon, Thanks for the feedback! Can hook up some stickers next time for sure, just make sure to leave a note on the order and we will throw some in! Cheers. Dave.

Posted 3 years ago

“We ventured to LUXBMX to try and find a better fitting full face for our 2 year old as she has an obvious addiction to speed. Cant remember who served us but was super helpful and we walked out with a wicked new helmet and some other accessories. Great service. Will be back for sure!!!”

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Posted 3 years ago

“Great service and communications.”

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Posted 3 years ago

Hey Anon! Thanks for the feedback! We would love to know what we can do to get that extra star from you! Cheers, Dave.

Posted 3 years ago

“Great packaging, came pretty quickly and got given tracking as soon as I placed my order. With shop at LuxBMX again”

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Posted 3 years ago

Thanks for the feedback Marcus, Looks forward to keeping you stoked on your BMX needs! Cheers, Dave.

Posted 3 years ago

“I understand how business work but putting yourself first and not customer is not way of doing it . Restocking 10 % big no no when you receive stock back in original condition . No one does that . Paying for shipping when you send back good is big problem as well . Store credit is fine . You must think about overseas buyer what they go through when following your process . I am pretty sure you will rethink on doing business again and do in better way to retain customer . Love your website . Ash”

Helpful Report

Posted 3 years ago

Hey Ash, Sorry to hear you are not happy with our return policy. As stated the 10% restocking fee is to cover administration and payment costs/fees and in your case also the original shipping on the order. We try to be as clear with this information as possible. Also as stated we are happy to waive this fee if you are keeping the return as store credit. While we have free shipping on orders over $100 unfortunately we are unable to also offer free return shipping on orders if you have simply ordered the wrong item or if there is a change of mind. For more information, regarding our returns policy, you can head on over to the site. https://www.luxbmx.com/returns_policy We are here to help so if you are unsure of a product when ordering please reach out to us and we will be more than happy to let you know its compatibility. You can view Regards, Dave Dillewaard.

Posted 3 years ago

“Great staff, excellent service and plenty of stock. Always Swift delivery 5stars lads!!!”

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Posted 3 years ago

Thanks for the feedback Philip! We are stoked keeping you stoked! Cheers, Dave.

Posted 3 years ago

“I've rebuilt two bikes with the help of the Lux lads. Great advice and parts. Shipping was fast enough to me here in Sydney, and I only lost skin off one finger.”

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Posted 3 years ago

That's great to hear Dale! Sounds like you might need some gloves! you know where to find them! Cheers, Dave.

Posted 3 years ago

“I have bought a wide range of parts and bikes from lux and the customer service and products have never disappointed.”

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Posted 3 years ago

Thanks for the feedback Ryan! That's what we love to hear! Cheers, Dave.

Posted 3 years ago

“my daughter’s bike has been installed before an hour. the adapter works good. and my daughter said to me that it is so beautiful.”

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Posted 3 years ago

Hey Jung, Thank you for taking the time to leave us a review, we are very pleased to hear your daughter is stoked with her new bike. Cheers

Posted 3 years ago

“Always helpful, great prices, excellent product knowledge & great service. A great experience all round.”

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Posted 3 years ago

Hey Karl, Thank you for taking the time to leave us a review, we appreciate all the support. - Jack

Posted 3 years ago

“Great store, awesome selection of goods, excellent customer service and fast shipping thanks Lux bmx!!!!”

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Posted 3 years ago

Hey Rene, Thank you for taking the time to leave us a review, we are extremely pleased to hear you are stoked on our store. Cheers

Posted 3 years ago

“Best in the business. Quick postage. Super quick reply’s.”

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Posted 3 years ago

Hey Michael, Thank you for taking the time to leave us a review, we appreciate the feedback and all the support!

Posted 3 years ago

“LUX is the best BMX shop in Australia! Great products, great staff who care about the customer and provide excellent tech knowledge and advice and fast and reliable shipping every time. Thanks again guys!”

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Posted 3 years ago

Hey Steven, We are so stoked to hear this, thank you for taking the time to leave this review and a massive thank you for all the support. Cheers

Posted 3 years ago

“LUX try to go above and beyond to help”

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Posted 3 years ago

Hey Suzan, Thank you for taking the time to leave us a review, we are very pleased to hear this! Cheers

Posted 3 years ago

“Very happy with my items”

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Posted 3 years ago

Thank you for taking the time to let us know, we are very pleased to hear!

Posted 3 years ago

“Great customer service as always.”

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Posted 3 years ago

Hey Sarah, Thank you for all your support! Cheers

Posted 3 years ago

“Great service, great shop. Bruce and the team go above and beyond to make sure im happy. Highly recommend and will always come back for more. Just gotta find a way to hide it from the wife haha”

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Posted 3 years ago

Hey Wade, We do appreciate all your support! Thank you for taking the time to let us know how stoked you are on the shop. Cheers

Posted 3 years ago

“We’ve got a little BMX customisation business and we buy a bunch of stuff from these guys. We think they’re a great crew delivering a quality service to BMX owners at good prices. Dale has been so helpful and quite epic.”

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Posted 3 years ago

Hey John, Thank you for taking the time to leave us a review, we do appreciate all your support!

Posted 3 years ago

“Todo súper perfecto rápido y barato”

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Posted 3 years ago

Hey Alicia, Thank you for taking the time to leave us a review, and thank you for all the support! Cheers

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,447 reviews