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LUXBMX Reviews

4.9 Rating 5,454 Reviews
98 %
of reviewers recommend LUXBMX
4.9
Based on 5,454 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read LUXBMX Reviews
Anonymous
Anonymous  // 01/01/2019
Great service never had an issue 👍🏻 Some of the most competitive prices out there too.
Helpful Report
Posted 4 years ago
Toby, we're stoked to hear that you have never had an issue while shopping with us. We do our best to ensure that everyone's shopping experience goes as smoothly as possible. We keep our prices low and our expectations high! Happy shredding!
Posted 4 years ago
Miss you guys
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Posted 4 years ago
Thanks, Lucas, we miss you too!
Posted 4 years ago
Great shop, nice selection of parts.
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Posted 4 years ago
Bryce, thank you very much for your kind words. We really appreciate your support. Happy shredding!
Posted 4 years ago
Great service, fast dispatch, great products. Nuff said
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Posted 4 years ago
Thank you for your support Levi and for taking the time to leave us your feedback. Shred on!
Posted 4 years ago
Guys are very helpful great service very pro the best I've seen
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Posted 4 years ago
John, Thank you for leaving us your feedback, we pride ourselves on providing the best possible customer service. We're glad to hear that this shows during your shopping experience. We look forward to having you shop with us again soon.
Posted 4 years ago
Great place to buy bmx part's
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Posted 4 years ago
Fernando, We're stoked to hear that you love the shop, thank you for your support!
Posted 4 years ago
Would recommend Items exactly as described Quick Shipping AAA+++
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Posted 4 years ago
Thank you very much for your kind words, we're glad to hear that you enjoyed your shopping experience!
Posted 4 years ago
"Good" & not "Excellent" only because as a customer I like to see and touch the product in the flesh before buying! This time round I only bought tyres because I needed to be sure I could get a bike for my son before Christmas & the one we wanted couldn't be guaranteed to arrive by then, but my point is that I really liked to see your bikes in the showroom, that was the beauty of your old shop, being able to walk around, see and touch the bikes, hopefully you can build more bikes and display them in the public area of your new shop or at least have a 'demo' model that could be wheeled out to show older people like me who want to actually see the colour and whatnot in normal light and not just on the internet, but from the sounds of it you're business model is working really well for you so well done, thanks for the great service and professional manner in which you deal with customers!
Helpful Report
Posted 4 years ago
Stuart, Thank you for taking the time to leave us a review. We understand that our new shop layout isn't for everyone and we're sorry to hear that it wasn't what you expected to see when you stopped by. However, given the current global pandemic, this has been the best way for us to ensure that both our customers and staff safe. Your feedback is greatly appreciated and we look forward to seeing you again soon. Regards
Posted 4 years ago
The team at Lux is super helpful and has always supplied with me rad products and excellent technical advice
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Posted 4 years ago
Brett, we're stoked to hear that you found our customer service team helpful. They love what they do and pride themselves on helping our customers build their dreams!
Posted 4 years ago
Great help i got from them and fast delivery
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Posted 4 years ago
Carney, we're glad to hear that we were able to assist you while making your purchase. Thank you for supporting us here at LUXBMX!
Posted 4 years ago
Prompt/Professional
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Posted 4 years ago
Thank you for your feedback, this is exactly how we want everyone to feel when they are shopping with us. Happy shredding!
Posted 4 years ago
Always happy when dealing with Lux
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Posted 4 years ago
John, we're glad to hear that you're always happy dealing with us. Happy shredding!
Posted 4 years ago
Still waiting on our delivery!!!! Very poor service!!
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Posted 4 years ago
Hey Ainslie, We are extremely sorry to hear about your negative experience with our online store! We dispatched your item within 2 days of receiving your order. Australia post have huge delays with shipping at the moment, especially to Victoria due to the Covid-19 restrictions. We see that your item has now been delivered and we thank you for your patience and understanding of the situation! Kind Regards
Posted 4 years ago
Awesome brands and super fast postage
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Posted 4 years ago
Michael, we really appreciate your feedback and look froward to having you shop with us again soon. Happy shredding from the whole LUXBMX team!
Posted 4 years ago
Awesome !!!
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Posted 4 years ago
Thank you, we try our best!
Posted 4 years ago
Great items and a fantastic team to deal with ! Excellent service and highly recommended !!!
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Posted 4 years ago
Thank you for your feedback, we hope to see you again soon!
Posted 4 years ago
Great service from everyone at luxbmx . Kept me informed about my bmx. Always answered my emails straight away and the delivery of the bike to the uk was much faster than expected. Overall excellent service. Very pleased thanks Mark Lawson
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Posted 4 years ago
Mark, thank you very much for your kind review. We're glad to hear that you found your shopping experience easy and enjoyable. We hope you enjoy your new bike, happy shredding from the team at LUXBMX!
Posted 4 years ago
Paint on new hyper lounatic frame chips and flakes real easy but rides great
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Posted 4 years ago
Nicholas, we're sorry to hear about the issues that you have had with your frames paint. But we appreciate you taking the time to leave us feedback on your shopping experience.
Posted 4 years ago
Love LUX
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Posted 4 years ago
LUX loves you!
Posted 4 years ago
You guys have the best products in Brisbane for sure , however it was a little bit disappointing to come to your new shop , I loved the old shop where it was a real shop , the new one feels more like a store front and you are really moving to an online business now . I get it , that may be the future for LUX BMX , I just thought I should say what I thought . The service is always great , just disappointed with the new shop .
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave us your feedback. We understand that the new direction we have taken with the storefront isn't everyone's cup of tea but we are still the same shop you know and love. Our reason for going the way we have is to be able to offer all of our customers the same level of service and support regardless of where they are located. We look forward to having you shop with us again soon.
Posted 4 years ago
LUXBMX is rated 4.9 based on 5,454 reviews