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LUXBMX Reviews

4.9 Rating 5,449 Reviews
98 %
of reviewers recommend LUXBMX
4.9
Based on 5,449 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read LUXBMX Reviews
Anonymous
Anonymous  // 01/01/2019
bike is sick as just a little bit of damage in transit but good quality bike,cheers
Helpful Report
Posted 4 years ago
Hey Natalie, Thanks for the feedback! Sorry to hear of the damage. Can you please send so pics through to help@luxbmx.com so we can take this up with our shipping partner and see what we can do moving forward. Regards, Dave Dillewaard.
Posted 4 years ago
Excellent service and quick shipping highly recommend
Helpful Report
Posted 4 years ago
Hey Todd, Thanks for the feedback! Cheers! Dave Dillewaard.
Posted 4 years ago
The team at Lux is very helpful, knowledgeable and excellent customer service. They treat every sale with 100% dedication.
Helpful Report
Posted 4 years ago
Hey Brendon, Thank you for taking the time to leave us a review, and also for all your support!
Posted 4 years ago
Sent me to many nipples and spokes
Helpful Report
Posted 4 years ago
Hey Josh, Thank you for taking the time to leave us a review, we appreciate it!
Posted 4 years ago
Fast, efficient, personal service. Just waiting for a refund they are kind enough to offer.
Helpful Report
Posted 4 years ago
Hey Sally, Thank you for taking the time to leave us a review! Have an awesome New Years.
Posted 4 years ago
Great service from the best in the biz
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Posted 4 years ago
Hey Duncan, Thank you for taking the time to leave us a review, we appreciate it! Regards
Posted 4 years ago
Quality products & amazing service. Delivery was quicker too!
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Posted 4 years ago
Hey Nathan, Thank you for the support, we appreciate it! Have a great New Years
Posted 4 years ago
Best shop in Oz! Never a problem, thanks guys much respect
Helpful Report
Posted 4 years ago
Hey Elias, Thank you for all the support, we appreciate it!
Posted 4 years ago
Great service and parts arrived quicker than expected considering the time of year
Helpful Report
Posted 4 years ago
Hey Brett, Thank you for taking the time to leave us a review, we appreciate the feedback!
Posted 4 years ago
Great shop. These guys know Bmx, ride hard, and are core members in the local Brisbane scene. Not sure if I am fully on board with their new policy of making appointments for consultations, but I definitely agree that it results in a quality over quantity approach and creates a unique tailored experience. Personally I wait for their sale events which can be pretty epic have scored heaps of top quality gear from these guys and will continue to do so in the future
Helpful Report
Posted 4 years ago
Hi Dean, Thank you for taking the time to leave us your feedback. We understand that our new operating style isn't to everyone's liking but we're glad that you can see the benefits of what we are doing. We look forward to having you shop with us again soon. Kind regards
Posted 4 years ago
Great service and fast delivery!! My son was stoked with his new SE BMX bike.
Helpful Report
Posted 4 years ago
Hey Eloise, Thank you for letting us know how stoked your son was, we are very pleased to hear!
Posted 4 years ago
Speedy service for pick-up and delivery of items.
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Posted 4 years ago
Hey Jasen, Thank you for taking the time to leave us a review, we appreciate the feedback! Have a great New Years.
Posted 4 years ago
Love the parts that I get very easy to find the parts you are looking forward soon gonna have to get a new flame soon when I have enough money to get one
Helpful Report
Posted 4 years ago
Hey Joshua, Thank you for taking the time to leave us a review, we are glad to hear your stoked! Thank you for the ongoing support, have good New Years
Posted 4 years ago
Attached is a picture of my Boyfriend assembling his Skyway on Christmas morning. He is so incredibly happy! Thank you LUX BMX for your speedy shipping and high quality bike.
LUXBMX 5 star review on 25th December 2020
Helpful Report
Posted 4 years ago
Hey Nicole, Thank you for taking the time to leave us a review, we are glad to hear about how stoked your boyfriend was on Christmas day!
Posted 4 years ago
Website is easy to navigate and the customer service is always excellent, shipping time and packaging is always amazing. No complaints at all
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Posted 4 years ago
Hey Felix, Thank you for taking the time to leave us a review, we appreciate the feedback!
Posted 4 years ago
Always good service
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Posted 4 years ago
Hey Trina, Thank you for the review! Have a happy New Year.
Posted 4 years ago
I have an issue with the gt slammer as the headset/ forks are loose but the head bolt is tight please help
Helpful Report
Posted 4 years ago
Hi Malcolm, We're sorry to hear that you are having issues with your GT Slammer. If you can send through an email with more details of the problem I would be more than happy to help resolved the issue. Regards
Posted 4 years ago
Never an issue with the gang at Lux, super quick despatch and delivery of items bought online. And if something isn't in stock the website is updated to let you know. 5 🌟🌟🌟🌟🌟 all round.
Helpful Report
Posted 4 years ago
Hey Aiden, Thank you for taking the time to leave us a review! We are stoked to about your experience with us. Have a safe and happy New Year!
Posted 4 years ago
Great service accompanied with excellent product knowledge, the team always have time to help with any problem. Terrific pricing.
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Posted 4 years ago
Hey Karl, Thank you for all the support, we love helping make sure Williams bike is all dialled and ready for him to shred on! Have an amazing Christmas and we will see you Next Year! Kind Regards
Posted 4 years ago
Unboxed my Alienation Felon rims and it was totally Rad!
LUXBMX 5 star review on 22nd December 2020 LUXBMX 5 star review on 22nd December 2020
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Posted 4 years ago
We are stoked to hear! Thanks for al the support.
Posted 4 years ago
LUXBMX is rated 4.9 based on 5,449 reviews