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Luxe Reviews

2.5 Rating 24 Reviews
38 %
of reviewers recommend Luxe

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Anonymous
Anonymous  // 01/01/2019
This is a total waste of money. I want my money back. At no point I was able to get my lashes glued to the silicone pad. The glue does not stick whatsoever.( Mind you I was patiently doing it for over 30 minutes, only one eye). Don’t waste your money
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Posted 1 month ago
Do not deal with this company. Scammers!
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Posted 1 month ago
Placed an order 12/23/24 - took weeks for my order to ship (llonger than the 10 days they stated on the website). 1/20 checked the tracking again and noticed that the item could not be delivered because the postage was insufficient. I contacted the company via email multiple times and never received a response. I tried calling the number on their website and got a recording that the number was not valid. Will report as fraud through my credit card company.
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Posted 2 months ago
Took weeks for my order to ship (way longer than the 10 days they stated on website). Eventually received notification from shipping company that the postage was never paid for and the item wouldn’t be delivered. I contacted the company and they simply stated there was nothing they could do. Reported it as fraud through my bank.
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Posted 3 months ago
DO NOT BUY!! Product is garbage. I ended up with a chemical burn and fried eyelashes. Pads barely work. Glue doesn't work at all.
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Posted 3 months ago
Customer service is lacking. They take a few days to respond and give you the run around. I was told they would honor the buy one get one sale on Black Friday, but have been going back and forth with the same person (Rebecca) for almost 2 months now. Its January 20th and this morning Rebecca sent me an email not remembering our email conversation and stated that my order is completed. If she just looked through all the messages we exchanged in the email chain she would see that I have not gotten my free bag. Either multiple people are “Rebecca” or Rebecca just has very short term memory. Also, I got my first bag… It took almost 2 months to get and it feels cheap and flimsy. Don’t purchase. The bag sucks and their fake customer service is even worse.
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Posted 3 months ago
I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!
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Posted 3 months ago
Scam site do not buy from Luxe. This is their scam website: https://www.luxemall.cn/
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Posted 6 months ago
Haven't received my order. Emails bounce back. Reported to Action Fraud and Trading Standards.
Luxe 1 star review on 14th August 2024
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Posted 8 months ago
Tik tok did no justice to how it really looked ! The Air B&B was everything ! The smile on my man’s face was priceless. Food was GREAT. Chef T did her thing on everything. First couples massage together what a way to spend your bae/Father’s Day staycation❤️
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Posted 10 months ago
The bad experience is that the item I purchased is absolutely nothing like picture and description. It is long enough to be worn as a nightgown, and the material is pathetic. I am so disappointed by your deceptive advertising! And you make it very difficult to return!
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Posted 10 months ago
Sent me the wrong size. Written to them 5 times to request for exchange but they have not responded at all. Unreliable and untrustworthy seller!
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Posted 10 months ago
I can't comment on the product quality, because I have not received it! It has been over a month since I ordered. Customer service is disgraceful.
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Posted 11 months ago
LOVE this product for what the product does. Obviously I saw amazing results. However, my eyes are way too sensitive for the chemicals in the tint and adhesives. I wish it was made for sensitive eyes. But I plan on doing them again lol. That being said, my advice for the lifting kit- make sure the lash adhesive is 100% dry before pushing up your lashes. These were my results with the lift and tint. My right eye suffered some redness, and my eyelids had a few blood blisters on them from the adhesive. All went away quickly though! Also, shipping took FOREVER. But I emailed Luxe and they assured me it was on its way, and I finally received it!
Luxe 4 star review on 11th February 2024 Luxe 4 star review on 11th February 2024
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Posted 1 year ago
Scam company.
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Posted 1 year ago
I placed my order more than two weeks ago and still haven't received it... Unable to find my package and Unable to contact customer service. No email reply... I AM SO DISAPPOINTED.
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Posted 1 year ago
Absolutely the worst customer service and delivery of my life! Placed my order 12/12/2023 it is now 01/13/2024 and order is who knows where. Contacting my bank to refund me because Alice refuses to help me out. I will never buy nor recommend this company to anybody
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Posted 1 year ago
They’ve been sending my order back and forth for an entire month now. They make sales just so they can take your money and never give you what you ordered.
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Posted 1 year ago
I Highly recommend the Luxe. It is like having your own TownHouse with garage. The Staff and Maintenance are out standing!!!
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Posted 1 year ago
Amazing atmosphere! Jess is one of a kind ! Love my results every time .
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Posted 2 years ago
Luxe is rated 2.5 based on 24 reviews