“Absolute disgrace. Do not use this rip off company. A charge of £8.99 (is placed through Klarna, who have nothing to do with the scam,) every month for "membership". Takes forever for this rogue company to stop requesting illegal payment. DO NOT USE.”
“I placed my order and opted for the pick up delivery at a location near me, my address was inputted to. My orders was delivered to my door step and it was just in time as the numbers of days stated. I’m blown away because it’s my first time of ordering from the site. Thank you for an amazing delivery”
“November just to discover a couple months later that they were charging me 9.95eur monthly for the "membership"!!!! I am absolutely sure there was no clear information about any membership program when I bought my item!!! They might have it in some places on the website but in tiny writing and where you would not typically go or read!!! Asked for the refund as I had no idea that I was signed up to their fkn membership scam, got an arrogant reply that they will not refund!!! AVOID THESE THIEVES!! Hope their business gets shut down!!!! Shame on you!!!”
“Absosolute SCAM!! avoid at all cost. Signed up to email offers to get a 10% discount and was automatically signed up to make a monthly automated payment without knowing. Not obvious on their website!!
Literally had £8.99 taken from my account this morning and when immediately going to cancel this so called membership, it was a bit long winded. Fraudulent in my mind. AVOID AVOID AVOID
I agree companies that behave in this way need to be stopped.
Not easy to contact!!”
“As some other people has already flagged in the reviews. The company suggest cheaper prices, and when you buy them YOU ARE NOT AWARE that you are signing up for a membership.
If you don't know (like I didn't), after 14 days you will be charged for a membership you didn't sign up for.
When claiming for this situation, and after cancelling my "supposed" membership when I realised they had charged £9 to my account, their answer was that I had a membership and cancelled too late so that they were not going to refund. That's how they make their money to offer cheaper prices, guys. So don't fall for that.
Companies that act in such sneaky and fraudulent ways to the customers should not be allowed to trade (nor exist). I am keen to take legal action against them. So if anyone else can kindly report them to their banks too, we will make enough of a case against them to stop this practice from companies like Luxplus.”
“while they have good prices, they are quick to keep renewing your membership, charging you additional fees, and not making it easy to cancel membership. I wont be using them again - not a customer friendly company. They only accept email and take forever to answer.”
“This is a scam. Please beware. If you buy anything from this company they will automatically sign you up for a membership of £9 a month. I bought a perfume that wasn't a great deal cheaper than a real one. That's right, it was fake. All £60 of it.
I've just had to cancel my bank card and all the inconvenience of what goes with that as they're not to quick to answer your complaint either”
“Never buy here , there thugs. Never felt so disappointed in our capitalist society as with these people.
A shame to all webshops.
Hope some people read this review and dont buy hete”
“SCAM 100%
This company should be avoided at all costs! A membership of 8.99 is applied after a month, so your first order and month is free, then before you know it they've take 2 months. Their customer service is rubbish, items arrived half empty and they refuse to refund or engage. Avoid at all times.”
“Made one order. Got automatically signed up as a member for £8.99 per month without my consent. An underhanded and sneaky way to scam people out of money and lose customers. Avoid!”
“REFUND REFUSED!!! IM RAGING.
AGREE ITS A SCAM THEY SELL 2ND HAND SUN DAMAGED FOR THE EYE IN MY CASE ....PRODUCTS AT REDUCED PRICES THEN ADD 8.99 ON TO IT SNEAKY .... WHICH PRODUCT COMPANY HAS A MEMBERSHIP... CUSTOMER SERVICES JUST REFUSE TO REFUND UNOPENED ITEMS.
SOME CRAZY PERSON THINKS ITS OK TO SAY .... THE MATTER IS CLOSED.
CUSTOMER SERVICES ZERO . DONT BUY ITS FAKE. I NEED TO CHANGE BANK ACCOUNT TO BE SURE THEY WONT TAKE MORE MONEY OUT OF MY ACCOUNT .... AND IT TOOK 3 WEEKS FOR THE PRODUCTS TO ARRIVE IN THE POST I PAID FOR PLUS MEMBERSHIP PLUS OLD PRODUCTS. I WILL GO BACK TO NYX WITH THIS.”
