“Be careful. They cunningly set up and charge subscriptions without asking and/or informing you just before you make a purchase. PayPal only mechanically responds to it, so your money is taken by PayPal as an 'Authorized purchase.' Therefore, it cannot be refunded.”
“I do not recommend using this website. They hide the subscription when buying the first product. When ordering in the mobile view the subscription cost is not even mentioned. This is important information that has to be displayed clearly, not in a T&C file somewhere in the footer.”
“I got the items safely, but did not expect that the 30 day trial (had to accept trial to buy item) would be extended and money drawn from my account unknowingly. If not for this, I would use luxplus again as they have lots of products that I like - BUT I WON'T!”
“I never agreed knowingly to pay a monthly subscription but money has gone out of my PayPal for 4 months now before I had noticed what they were doing.
Keep away.”
“Scam with Membership, and refused to give money back. Bought product at end of November. The next 2 months they were taking £8.99 in a subscription I was unaware of. It is now cancelled but watch out for if using the company”
“ABSOLUTELY STAY AWAY! They are a fraud company. They made me subscribe for a free month and then refused to refund it when it automatically subsribed for a second month. After a month of pleading and requesting for a refund, they refused when it was not even done by choice. I explained to them in multiple emails that i was abroad and that i was not aware of the automatic rolling on fee for their membership. They continued to refuse it all and failed to satisfy my requests. They have bad customer service and refuse any sort of leniency to listen to customer needs. Stick to The perfume shop or the Fragrance shop or Beauty base. They are the companies to purchase from.”
“Ripped subscription fee regardless cancelling on last minute.
I have remembered to cancel this recurring subscription on the last day of the renewal after free trial, but they have already billed me. I have cancelled the membership within couple of hours after seeing the charge. When I asked for a refund of the subscription fee they refused.
They are posing and pretending to be a customer-oriented company, but they have trash attitude towards customers. Any other customer-focused business would provide a refund if their recurring fee if you cancelled even 1-2 days after renewal, and I have done it within couple of hours.
The business is based on ripping the recurring subscription fees which is already explained in all their other reviews all over the internet.
Beware!”
“Signed me up to a monthly subscription without my consent and ignored all my attempts at reaching out to get it fixed, forcing me to go to my bank for a chargeback. Doesn't get any more scummy than this.”
“Proper Scammers! I’ve been charged monthly for a year without any communication about this membership of theirs. I’ve spent more than £100 for their membership to save £1 on a lip blam I’ve purchased. It’s my fault for not realising it. My Revolut card expired and I’ve noticed too late that I’ve been charged since 2020. Unbelievable! They’ve said they have a no refund policy 😂😂😂, but that they will make an exception and refund for the last 4 months. Unbelievable!!! Report them !”
“Scam!!! They were charging me monthly for membership that I never wanted and refused to refund. I wish I read about your damn company before I made my purchase. Your reviews say it all.”
“Oplichters je koopt wat en vervolgens zit je vast aan een incasso abonnement zonder dat je het door hebt schrijven ze ovv st mollie payment 2x per mnd 8,95 van je rekening af. OPLICHTING!!!!!!!!”
“Terrible. My order never arrived. No refund and no resend. Don’t be fobbed off by this rip off company. They don’t send via Royal Mail as they claim.”
“They took my money for an order, even said it shipped, then disappeared! Nothing ever arrived! Their website was even pulled. I never got my product and no one will answer my emails.”
“Very Deseptive Company. They have hidden a clause in the small print which allows them to take 8.99 pounds per month as a membership, even if you only buy one product for 5 pounds. If you check the reviews of this company 56 % give a one star rating and most feel cheated. when compaining they reply with " were very sorry, contact our customer services ", which is useless. Buy from this compny at your own risk, you have been warned.”
