“I have been victim of their membership fee £9.99. I realised I was being charged after a few months. I was never made aware of it. They refused to make a refund with a lame explanation. The membership is not worth it in any case. What they sell can be purchased from other reliable website at similar or better prices without any membership fee. Be WARNED keep away from them. They are thieves.”
“Much like other reviews I've been paying £8.99 for several months without realising. I realised today that my membership renewed yesterday but they refused to refund me.
The way they sign you up to the membership is very cunning and sneaky. They say that they are a membership service, but if they were, it would be very clear from the beginning and throughout the process. This is simply not the case. You can buy a one-off product and they’ll automatically enrol you into what appears to be a pointless membership. The prices are the very similar if not more expensive than competitor sites which don’t have this membership fee. They still charge for P&P. So it’s unclear to me what this £8.99 a month is for. I’ve even spotted in the ‘Luxliving’ section of the site that some of the ‘membership’ prices were more expensive than the ‘normal’ price, so their algorithms don’t even work properly. Having worked in the e-commerce industry for 15 years this site is very poor designed for the end-user but cleverly designed to trick the end-user into losing £8.99 a month. I expect this makes up a large amount of their monthly income.
This company doesn’t deserve any of your money. Use on it a reputable, honest company that will do some good to the world.”
“Just like everybody has written here, the scam is real. When you buy 1 product, you get auto enrolled into their membership and you will pay £8.99 a month for the rest of time. I tried to get a refund on the £8.99 that had just come out of my account (1 day ago) and they refused. Their prices are even that competitive and sometimes the 'membership price' is more than their 'normal price' which is a total joke.”
“They are a scam. Nowhere on their website when you buy a product is there any information of you joining a membership scheme... £8.99 was being taken out of my account every month unauthorised. BEWARE!”
“Fraudulent, thieving, scammers! Your apparently an automatically a member when you buy something and they steal £8.99out of your account every month! C... Ts! You never get a confirmation email to say that you are a member or any emails when they rob you. Laughing all the way to the bank. Taking small amounts so people dont notice. This scamming coming is in Finland. I have written to thier government. Do the same. Thieving bastards.”
“SCAMMERS!! THIEVES! Stealing £8.99out of people's account for buying NOTHING!!
This company is in Finland.. Use a trusted site like Amazon instead..
Repetitive replies to complaints. F...... G fraudulent s... S”
“Wow I didn't think consumer companies can get away with these dirty tactics these days but unfortunately I was also scammed by them too. Ordered a product last year, which never arrived. I had to chase them up for a refund. This is the only transaction I've ever had with them.
Then I have just realised they have been taking £8.99 from my bank account ever since!! Disgraceful behaviour!!”
“The only reason I gave 1 star is because there is no lower. BE CAREFUL. They absolutely will SCAM YOU. It is very rare people read fine prints and Luxplus.nl uses this to their advantage. If you cant read dutch, even more screwed.
What they do with new clients is they automatically sign you up to deduct money from the bank account on a monthly basis. Without you signing anything extra. It is like how you accidentally sign up for newsletters when buying online but in their case, they steal money from you. Worst experience I have had online shopping and my very first bad review. STAY AWAY FROM THEM”
“Avoid , took Payment out for a membership when I didn’t even sign up to it. I also sent them an email asking for the payment to be sent back to me and they ignored me !”
“I wouldn’t even give them 1 star but I have to to leave this review. Avoid this company whenever you buy something off them they sign you up to a membership and take payment per month hoping you don’t notice! Ridiculous!!! Avoid this company”
“Very took £8.99 from my paypal account a month after my order. How dare they. DO NOT BUY ANYTHING FROM THEM. paypal said they wouldn't refund my money because it is a pre authorized payment. Dear God dont let them win. I hope that they can't appear on google searches so they can scan others. The owners are probably sat on a beach during the coronavirus pandemic as well all suffer in isolation. They'll get what's coming to them one day, and when that day comes they better not complain.”
“Complete scam.
They will continue to charge card with monthly "member" fee. No notifications monthly of charged amount so it's impossible to detect unless you have good control of bank accound.
Stay away!”
“I wanna write no stars ZERO Stars for this company.
Price is good, delivery perfect but this membership was no clue what was happening , being a non dutch is even worst , i hate when people gets to be struggling so much from payments where you do not expect, 4 months ago ordered a product where it is more cheaper via phone, it leads to uncheaper why , you become member where you did not get on call , message in email,or how you called that waarschuwing that you shall pay after a month the membership, what is this? what if you dearly have no clue, that you do become a member or membership, that leads to payments 9 euro , once you tucked on it, they will not let you return anymore your money, of course you yourself did not know that there is this membership you have done, since you had only thought that it was only for once buying. after all you will only know that you have been paying , do make mistakes person, we want cheap, conveniency but it does take for us to be stupid enough.no one day i assure myself there will juridisch problem in this company. I shall be there to help it, if they will not return money back .”
“Poor customer service, correspondence is non existent - not what you expect especially during these times. They save you about 60p off each item and you have to pay £8.99 a month. I’m all for a fair review which this is - avoid.”
“Following a purchase they put a subscription on the credit card which we did not find out about until months later. Had to cancel the card. Do not use this firm, it is a con!”
“Months ago along with many others purchased an item and noted that £8.99 was being taken out of my bank account without my knowledge.They would not refund my money and i went on line and cancelled " MY MEMBERSHIP SUBSCRIPTION£ lol
It did the trick as they stopped taking the money.
Low and behold some months later the bandit has returned saying that i haven't paid my membership fee so be aware they do not go away even requesting my details be deleted.”
