“Terrible. My order never arrived. No refund and no resend. Don’t be fobbed off by this rip off company. They don’t send via Royal Mail as they claim.”
“They took my money for an order, even said it shipped, then disappeared! Nothing ever arrived! Their website was even pulled. I never got my product and no one will answer my emails.”
“Very Deseptive Company. They have hidden a clause in the small print which allows them to take 8.99 pounds per month as a membership, even if you only buy one product for 5 pounds. If you check the reviews of this company 56 % give a one star rating and most feel cheated. when compaining they reply with " were very sorry, contact our customer services ", which is useless. Buy from this compny at your own risk, you have been warned.”
“Do not buy from this website.
Unbeknownst to me and many others, £8.99 was taken from my account a month after ordering one single item. This website signs you up for an automatic membership and it obviously isn't stated clearly enough that this is the case.
Luckily I caught the first automatic payment and cancelled immediately, I really feel for those who have had money taken from them for years without realising due to this websites shady tactics.”
“This company has removed nearly £270 from my bank account. For a “ membership” I wasn’t aware off, or that I agreed to. Please be aware of this scam whilst purchasing from this company. In fact don’t their prices aren’t that great. Purchase your product elsewhere, where there’s no hidden fees.”
“DO NOT BUY ANYTHING from these scammers, they are not interested in selling! all they do is once you purchase something they automatically set up a MONTHLY membership of £8.99 and you get nothing in return, even if you do not tick the subscribe to membership box (like I did) they'll still sign you up to it!!! This is illegal and I have already reported the issue to PayPal and I will be contacting other services about this FRAUD. If you were robbed by Luxplus dont just leave a review but report them, those thieves deserve to get huge fines. Their customer support doesn't even exists, they just send prewritten emails.”
“I bought an item worth £13 on their website without any information on subscription and never added the cost to my basket. However, after a few days, they went and collected money from my account. Though still ignorant of it, on the second month they did just same. It was after the latter that I noticed and since then they've failed to acknowledge their deceit, answer my questions and refund me.
It's worth noting that these guys are scammers, nothing about them is straight. With their deceit, I spent £13 and then lost £17.89 for an unknown subscription. Honestly, someone/government needs to close that company, they are ripping people off of their hard earned cash - without any form of knowledge/awareness. Luxplus is an internet scammer, thief and full of deceit, since they can't make their membership obvious for people to be aware of.”
“If I could give 0 stars to this company, I would!
Tricksters and scammers!
They trick you into signing something you never want to and keep taking money from your bank account! I don’t understand how signing up for something as this you only need to click one button! Even if you click “no”to start with (which I assumed got rid of that “member” option, on the next step it still was selected as a member price! Obviously didn’t realise, that it was on again! Another thing- the terms and conditions (£9 monthly charge for nothing) are written down totally separately and not where it should be! They should be penalised for doing so! I’ve bought and item once (which was absolute rubbish and did not work) and kept taking money from my bank account several months after!”
“took my niave 16 year old daughter £8.99 without really telling her this is for membership, really, who charges a monthly subscription to buy make up , scam beware,”
“The way their website is setup you don’t realise that you become a member for life paying £8.99per month for nothing BE VERY AWARE!watch your bank account!
The biggest scam going and PayPal gives them a platform to do so!”
“I bought an item 3 years ago and just found a have being a membership fee for 3 years, which I did not sign up! Criminals. Very dodgy company, what membership goes on for ever?”
