Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.25

4.3 Rating 216 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Luxy Hair 5 star review on 4th April 2025

3841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The extensions are ok, it's just my hair is to thin for them to stay in”

Helpful Report

Posted 3 months ago

Hi Kathy, Thank you for reaching out and for sharing your feedback. We're sorry to hear this. You may want to add a bit of hairspray to create some "grip". Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“I have been purchasing Luxy hair extensions for years now. The quality of a new set is amazing and if you take care of them really lasts you! Out of my many many purchases I have only once had a set that was not the same thickness I ordered and after minimal emails and back and forward I was given a new set.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review! Please enjoy your Luxies :) Warmly, Luxy Hair Support

Posted 3 months ago

“These extensions looked beautiful for my wedding day! They were so easy to put in and matched my hair color perfectly! I will defintely use these again as they are amazing quality and will last me a while!”

Helpful Report

Posted 4 months ago

Amazing to hear, Michelle. Congrats to you from the Luxy Hair team :) Please continue to enjoy your Luxies even after your wedding! Warmly, Luxy Hair Support

Posted 4 months ago

“Great customer service! Hair is beautiful quality and love the color selection .. I am a new to Luxy, being a professional stylist I’m looking forward to seeing the longevity”

Helpful Report

Posted 4 months ago

Welcome to Luxy, Gail! We appreciate you sharing your feedback with us :) Gail, please reach out to us at info@luxyhair.com at any time - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 4 months ago

“Love the baby fine hair out of the package! Very nice quality hair! What's the best shampoo for this delicate hair?”

Helpful Report

Posted 4 months ago

Thank you for your lovely comments, Michelle. We suggest any alcohol-free and sulfate-free shampoo and conditioner. Please reach out to us at info@luxyhair.com for any other questions - we're here to help! Warmly, Luxy Hair Support

Posted 4 months ago

“I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!”

Helpful Report

Posted 4 months ago

“No words are needed as the pictures speak for themselves!! I was always complimented on my super long thick hair. Having been on chemo, I lost most of it. This has given me so much of my confidence back! It’s comfortable, gorgeous & blended perfectly with the little hair I have left, no one can see or tell it’s not my own. Thank you!!”

Helpful Report

Posted 4 months ago

Wow, you look absolutely gorgeous and thank you for sharing. We wish you the very best with your health and for 2025! Warmly, Luxy Hair Support

Posted 4 months ago

“The quality offered by Luxy is excellent! The color matched is beautiful. They are so easy to put on and you can play with them all day and you don't feel it heavy at all. I use them everyday and these fill-ins are very comfortable to wear. I am more than happy with my purchased and will purchase again.”

Helpful Report

Posted 4 months ago

Thank you for sharing your wonderful feedback. We're thrilled to hear that you are enjoying your Luxies :) Warmly, Luxy Hair Support

Posted 4 months ago

“Good quality hair and blends nicely with my own.”

Helpful Report

Posted 4 months ago

Thank you for sharing, Michelle. Your hair looks absolutely beautiful! Warmly, Luxy Hair Support

Posted 4 months ago

“I placed an order by mistake! I went to cancel it and it will not cancel before it is shipped. I will not accept delivery.”

Helpful Report

Posted 4 months ago

“I keep ordering about every 4-6 months because the hair looks and feels real initially. Unfortunately it becomes extremely dry and frizzy. Like Barbie hair.”

Helpful Report

Posted 4 months ago

Dear Malinda, Thank you for reaching out and for sharing your concerns. The lifespan of Luxies can range anywhere between 3-6 months to a year or longer, depending on the general care they receive and how often they are worn. Remember, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and using products on your extensions to a minimum. Malinda, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“We accidentally ordered the same item 2 times. Upon realizing this we messaged the agent through the website about the situation. It was FIFTEEN MINUTES after the second order. We requested the second oder be cancelled. They said they could not do that which makes no sense at all. We run a drop ship business and there is ALWAYS time to stop orders, especially 5-15 minutes after being placed. Now extra time will be wasted by us AND YOU dealing with a return that could have easily been avoided. Took what should/could have been an exceptional purchase experience to average at best. Again, once we realized the double order had been accidentally placed we spoke to a LUXY rep online in the chat box 15 minutes after placing the second order. We were told they could not stop and refund the second order. Now we wil have to wait for it to arrive and then initiate a refund and then go send it back and then wait. TOTALLY AVOIDABLE.”

Helpful Report

Posted 4 months ago

“I love my halo’s - yes, I have 2 in slightly different shades! Super easy to put on, only takes a couple of minutes. The volume the extensions add to my very fine hair is incredible! They are so comfortable that I forget I am wearing my halo and the quality of the hair is amazing!”

Helpful Report

Posted 4 months ago

“Very beautiful 😍”

Helpful Report

Posted 4 months ago

Thank you for sharing! Please continue to enjoy your Luxies! Warmly, Luxy Hair Support

Posted 4 months ago

“I bought extensions due to hair loss . They are amazing . They completely matched my hair color and are very comfortable to wear.”

Helpful Report

Posted 4 months ago

Hi Eileen, Thank you for sharing your feedback and we're thrilled to hear this. Thank you for sharing your beautiful photo as well - what a great match! Please continue to enjoy your Luxies and reach out to us at any time :) Warmly, Luxy Hair Support

Posted 4 months ago

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Posted 4 months ago

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Helpful Report

Posted 4 months ago

Hi there! Thank you for your kind comments. Kindly touch base with us for any questions in the future - we'd love to hear from you again! Warmly, Luxy Hair Support

Posted 4 months ago

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Helpful Report

Posted 4 months ago

Thank you so much for your kind review! Warmly, Luxy Hair Support

Posted 4 months ago

Thank you for reaching out - we appreciate hearing your feedback :) Warmly, Luxy Hair Support

Posted 4 months ago

“I’ve tried other products when I’m out of budget but I always go back to Luxy because of its best quality and durability. Refund, exchanges & return is also no hassle at all. However after purchasing many colors, there are quite a few that I find harder to curl nor maintain it’s shine in case i want it straight- the mono/darker shades which compared to highlighted, bronde or balayage colors i find almost perfect and so easy to maintain- straight or curled. Other than that? Theyre Beautiful!”

Helpful Report

Posted 4 months ago

Thank you for sharing your detailed comments with us. We appreciate it! Kindly reach out to us at info@luxyhair.com for any future questions - we're here to help! Warmly, Luxy Hair Support

Posted 4 months ago

“Luxy support has been wonderful. My only challenge has been finding the right color.”

Helpful Report

Posted 4 months ago

Hi there! Thank you for reaching our and sharing your feedback. Please use the tester weft in the top of the box from the set that is on its way to you. Fingers crossed that this shade is a good match. If not, we are here to help you further. It will be our pleasure! Warmly, Luxy Hair Support

Posted 4 months ago

Luxy Hair is rated 4.3 based on 216 reviews