Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.24

4.2 Rating 219 Reviews

79 %

of reviewers recommend Luxy Hair

4.2

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worn these extensions 3x so far and every time it gets easier! They are so comfortable, they blend seamlessly, and the color is a perfect match. I reached out to customer service because I was in between two colors and purchased both, and returned one. They were so helpful with the process. They seem to have all of my questions answered on the website. Instructions are user-friendly. After much research, I am very happy I decided to invest in Luxy Hair extensions.”

Luxy Hair 5 star review on 26th December 2023

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Posted 1 year ago

“Love the hair, soft and beautiful matches my brown hair very well but the customer service was what really impressed me. I exchanged mocha brown for chestnut, as soon as the received the information that my package was on its way back they shipped the new color I got it with in a few days 0 cost. I was so impressed!”

Luxy Hair 5 star review on 13th December 2023

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Posted 1 year ago

“I’ve been a happy Luxy customer for years however very disappointed in them the last few orders. I place 3 seperate orders over the past few months for the 20 inch ponytails (I get 2 bundles each time) and all 3 deliveries were WAY shorter than in the past. They are the 16 inch length as advertised on the website NOT the 20 inch. I can’t wear them bc the length doesn’t match my full extension length. Customer service would not let me return them even after I sent detailed pics of the wrong length! Complete waste of money and disappointment. Just warning anyone getting the 20 inch ponytail it will NOT be the right length and you apparently won’t be able to return them.”

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Posted 1 year ago

“FANTASTIC! Used a beige blonde 20" halo as my DIY beach wedding hair! Comfortable, easy to style, and held up well in the Caribbean heat. I have 0 experience with extensions and it blended perfectly using a traditional curling wand. After watching tutorials I **carefully** washed it with purple shampoo to better match my ashy blonde, and it was perfect!! The Halo would not work well for ponytails but is perfect for hair down, halfway up, or a very low pony. If you have super thin hair, the clip-ins may be easier to blend than the halo due to the weight of the hair. It's THICK (and beautiful!).”

Luxy Hair 5 star review on 18th November 2023

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Posted 1 year ago

Gorgeous, Whitney! Thank you for sharing! Warmly, Luxy Hair Support

Posted 1 year ago

“These are great hair extensions, color matched my hair well and the quality is good also!!”

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Posted 1 year ago

Thank you for your 5-star review of Luxy Hair! Please reach out to us at any time for questions along the way. We're here to help. Warmly, Luxy Hair Support

Posted 1 year ago

“I have been buying Luxy extensions for years! Over 10 sets probably! I love them and will never choose another way!!!💕”

Luxy Hair 5 star review on 9th November 2023

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Posted 1 year ago

Wow, thank you for sharing, Amy! You look beautiful and we truly appreciate your love and support of Luxy Hair. Warmly, Luxy Hair Support

Posted 1 year ago

“The color, the volume, the quality. All A+++.”

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Posted 1 year ago

Hi Stephanie, We are SO delighted to receive your kind review! Your photos are stunning, and we really appreciate you sharing your experience. Enjoy your Luxies to their fullest, beautiful. Warmly, Luxy Hair Support

Posted 1 year ago

“The Luxy hair I received was terrible quality and riddled with split ends. I sent them photos of the hair comprised of easily 50% split ends and they point blank said that it was up to their standard. Garbage quality, garbage customer service.”

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Posted 1 year ago

Hi beautiful, We're sorry to hear you're unhappy with your Luxies. After examination, we can see that your set is in perfect condition. That said, you are welcome to return your set, as we previously mentioned in our last email. If you have any further questions, please feel free to respond in the latest thread. Warmly, Luxy Hair Support

Posted 1 year ago

“Luxy Hair Extensions are incredibly cheap and bad quality. I was GREATLY surprised as I had spent so much time investigating the experience of others. The extensions feel, look and smell as if it's fake hair. Very much like a synthetic wig you would get for Halloween. It's way too shiny and absolutely does not feel like remy hair. Before changing my color, I used Hidden Crown which is by FAR superior quality to Luxy. As well as Halo Couture. Do not waste your money!!!”

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Posted 1 year ago

Hi there, Thank you for sharing your feedback and we're sorry to hear that you feel this way. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“Overpriced. The plastic band broke after four uses”

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Posted 1 year ago

“I love the product and the packaging but the color match was way off. When I went to return it for a different color I was advised that it could not be returned which surprised me because that was one of the selling features of buying from Luxy. I did three things to select my color: 1) I based it on eye, 2) I asked my stylist, and 3) I did the virtual match with a recent photo. All three methods produced the same color but when I received my two products the color was not a good match with my actual hair. My stylist did a bit of color work with it so that it is a better match but still not quite great. I still love the product and likely best for women with a more standard color blond or brown hair.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback with us. We truly appreciate it. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

“I was hesitant about the Halo extensions, but they look amazing! My hair is just past my shoulders and on the thin side. The halo is way thicker than I could have imagined and I was nervous it was too much, but it looks beautiful in and the color match is spot on!”

Luxy Hair 5 star review on 18th August 2023

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Posted 1 year ago

Wow, looks incredible, Gena! Love the 12" length on you! Warmly, Luxy Hair Support

Posted 1 year ago

Hi Gene. Thank you for your 5 star review. We are so glad to hear that you are happy with our Halo extensions and can count on us to help with adding more volume to your hair. We'd love to see your new look, so be sure to tag us in your photos on Instagram using @luxyhair. Enjoy your Luxies to their fullest! Warmly, Luxy Hair Support

Posted 1 year ago

“I’ve been buying these extensions for 4 years now and I have to say that every new pair that i buy the quality gets worse and worse… my very first pair was in 2019 and they last me one year and now after 3 months I can feel that the hair gets damaged more quickly and the hair feels horrible and I don’t use them every day… I use them like one or twice a week or even every two weeks… so I think they lower their quality on the hair and that’s bad because they keep rising their prices.”

Helpful Report

Posted 1 year ago

Hi Paulina! We’re really sorry to hear that you’re unhappy with your Luxies - it will be our pleasure to help you. If you have not already, please email us at info@luxyhair.com and include a photo of the SKU number located on the back of your Luxy box, as well as a photo of all your wefts laid out on a flat surface where we can see them clearly from top to bottom. Our team will keep an eye out for your email. We look forward to helping you further with this. Warmly, Luxy Hair Support

Posted 1 year ago

“I’ve been using clip in hair extensions for 10+ years and Luxy is by far the BEST company out there. The quality is SO nice the hair feels like silk and for me personally getting the volume bundle helps me blend easier into my fine hair giving me that extra volume and length I desperately need! The shipping is fast I never wait longer than 5 days to receive my order (at most). The customer service is always extraordinary. I will continue to purchase more sets in the future 🥰”

Luxy Hair 5 star review on 14th August 2023

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Posted 1 year ago

“I Love my Luxy Hair. They are way better than Bellami Hair and Luxy has amazing customer service.”

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Posted 1 year ago

Thank you for sharing, Steph! Warmly, Luxy Hair Support

Posted 1 year ago

“I Love my Luxy Hair. They are way better than Bellami Hair and Luxy has amazing customer service.”

Luxy Hair 5 star review on 13th August 2023

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Posted 1 year ago

Hi Stephanie, Thank you for your 5-star review! We’re so glad our customer service team was able to help you. That’s why we’re here! We'd love to see your new look, so be sure to tag us in your photos on Instagram using @luxyhair. Enjoy your Luxies to their fullest. Warmly, Luxy Hair Support

Posted 1 year ago

“Love the color and quality. Very easy to install and you can't tell they're extensions even with my fine hair. I finally get the hair of my dreams!”

Luxy Hair 5 star review on 10th August 2023

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Posted 1 year ago

Gorgeous! Thank you for sharing! Warmly, Luxy Hair Support

Posted 1 year ago

“They always have great customer service and super responsive. I have 4 other sets depending if I want to go lighter or darker and play up my highlights or low lights. Neutral Brown Balayage is such a beautiful shade and matches my hair absolutely perfectly. I have very thin hair so I don’t use all of the clips which makes me feel like I get 2 sets in 1. Thank you Luxy!”

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Posted 1 year ago

Luxy Hair 5 star review on 25th July 2023

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Posted 1 year ago

Wow, thank you for sharing, Sarah! This shade is beautiful on you! We're delighted to hear that you are pleased with the Luxy Hair experience. Please reach out to us at any time - we'd love to hear from you again. Warmly, Luxy Hair Support

Posted 1 year ago

“100% recommend this brand over any extension brand! I’ve had mines for so long and they are like brand new !”

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Posted 1 year ago

Beautiful, Tiffany! Your hair looks gorgeous! Thank you for sharing. Warmly, Luxy Hair Support

Posted 1 year ago

Luxy Hair is rated 4.2 based on 219 reviews