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Luxy Hair Reviews

4.3 Rating 192 Reviews
80 %
of reviewers recommend Luxy Hair
Company Reviews Product Reviews
16,243
 Questions Insights Metrics Info
4.3
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour

Popular Questions:

Delivery

How does Luxy Hair deliver? How long does Luxy Hair take to deliver? Does Luxy Hair deliver on time? How is accuracy and good condition of items delivered by Luxy Hair?

Customer Service

How can I contact Luxy Hair? How quickly does Luxy Hair resolve customer queries?
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How do I contact Luxy Hair?
Helpful Report
(2 weeks ago)
You can contact Luxy Hair by Email and Live Chat.
Helpful Report
(2 weeks ago)
A

Customer Service - Good

96.43%
Industry Average
“ Rapid shipping. Excellent customer service that helped me color match to perfection! Only brand I will continue to use!! Trust me ladies. Don't buy into the tik tok hype about other competitors. Invest in yourself . Super beautiful and high quality. Love them so much ♡ ”
- gaby
“ Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future. ”
- Julia A
“ Love luxy’s extensions but recently I purchased curtain bangs and was greatly disappointed! they were really a bad choice. I really hate to mention it because I love Luxy Hair it truly is the best decision I ever made, so it pains me to mention this issue but I must be honest. Right? Otherwise, great customer service, and I have tried all of the extensions and truly love them. Thank you Luxy and staff! ”
- Rosanne
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