Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.25

4.3 Rating 216 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Luxy Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Luxy Hair 5 star review on 4th April 2025

3841

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a halo hair extension from Luxy Hair, and unfortunately, it was a huge disappointment. The quality is shockingly poor—so thin that it doesn’t even cover my super fine hair, which defeats the entire purpose of using extensions in the first place. (I’ve worn extensions for 10+ years by the way). The color match is very good though.”

Helpful Report

Posted 1 month ago

Dear Taylor, Thank you for taking the time to send your feedback. We're sorry to hear this! As a kind note, the clips may be removed from the Halo, if you wish to have the wire only. Taylor, please reach out to us at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon. Warmly, Luxy Hair Support

Posted 1 month ago

“I love the hair but the "adjustable" halo band is really cheap compared to the hair and quality I have experienced with other products. It is basically a thick track with fishing line attached that slides way too easily to secure it.”

Helpful Report

Posted 2 months ago

“The extensions are ok, it's just my hair is to thin for them to stay in”

Helpful Report

Posted 3 months ago

Hi Kathy, Thank you for reaching out and for sharing your feedback. We're sorry to hear this. You may want to add a bit of hairspray to create some "grip". Please reach out to us at info@luxyhair.com so that we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 3 months ago

“I found the 40 grams to be so little to add thickness I have bought alot of hair over the yrs and found this hair thin. Luxy is not concerned with hygiene as much as loosing money on refunds. They make it impossible to look at hair as if seal is broken they won't take back. More rules than kindergarten. I will use hair I got as blend in or add to pony. This whole Luxy socks. Will go with co that will take returns. For real!”

Helpful Report

Posted 4 months ago

“We accidentally ordered the same item 2 times. Upon realizing this we messaged the agent through the website about the situation. It was FIFTEEN MINUTES after the second order. We requested the second oder be cancelled. They said they could not do that which makes no sense at all. We run a drop ship business and there is ALWAYS time to stop orders, especially 5-15 minutes after being placed. Now extra time will be wasted by us AND YOU dealing with a return that could have easily been avoided. Took what should/could have been an exceptional purchase experience to average at best. Again, once we realized the double order had been accidentally placed we spoke to a LUXY rep online in the chat box 15 minutes after placing the second order. We were told they could not stop and refund the second order. Now we wil have to wait for it to arrive and then initiate a refund and then go send it back and then wait. TOTALLY AVOIDABLE.”

Helpful Report

Posted 4 months ago

“Well, I ordered some bangs but they did not have the color that I normally get from you guys (that are my extensions )so it was the wrong color and now I guess I’ll have to dye with my hairdresser. I don’t really like the looks of the bangs anyway”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us, Cathy. Please reach out to us at info@luxyhair.com for any questions along the way. We're here to help! Warmly, Luxy Hair Support

Posted 4 months ago

“I got two sets. The first set I got was chestnut brown with highlights and the color is very chunky and doesn’t look like the picture so I was super disappointed in that. But I did purchase a black also in those are fine.”

Helpful Report

Posted 5 months ago

“i would only give a accptable review just becauses of the samples i received, i ordered the new dementional shade expresso brown end the honey color.”

Helpful Report

Posted 5 months ago

“It didn’t match my bio hair at all. I couldn’t return it since I opened the box so I didn’t bother return it.”

Helpful Report

Posted 6 months ago

“I used to be a happy customer of Luxy for years and I never had any issue with my previous extensions. I ordered a lot of hair extensions in the past and never had any issue. However,this is the first time I am very dissapointed because I did not get enough hair in my Halo extensions.”

Helpful Report

Posted 7 months ago

“I love the product and the packaging but the color match was way off. When I went to return it for a different color I was advised that it could not be returned which surprised me because that was one of the selling features of buying from Luxy. I did three things to select my color: 1) I based it on eye, 2) I asked my stylist, and 3) I did the virtual match with a recent photo. All three methods produced the same color but when I received my two products the color was not a good match with my actual hair. My stylist did a bit of color work with it so that it is a better match but still not quite great. I still love the product and likely best for women with a more standard color blond or brown hair.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your feedback with us. We truly appreciate it. Please reach out to us at info@luxyhair.com so that we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 1 year ago

Luxy Hair is rated 4.3 based on 216 reviews