Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.25

4.3 Rating 216 Reviews

79 %

of reviewers recommend Luxy Hair

4.3

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Luxy Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Luxy Hair 5 star review on 4th April 2025

3841

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I’ve purchased the same product. The hair is so soft and the clips are well secured. The only reason why I had to purchase a send set was because I accidentally washed them in the washing machine. Ugh. What a mess. There was no saving them. Needless to say my second set seemed slightly thinner than my first set so for the money I paid I expect the same amount of hair as I take very good care of them and plan to have them for a long time like my first set. The photo is of me with clips in my hair. My Mom is on the right.”

Helpful Report

Posted 1 week ago

Hello Beautiful! We're committed to providing excellent service, and we're thrilled that you enjoyed your Luxy Hair Extensions! Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us. We are always here and ready to help. We appreciate your support!

Posted 1 week ago

“I ordered from Luxy after an email consultation with one of their experts. I received their recommendations and they quoted the price as $120. A few weeks later I went to order them and the price was $160. I ordered them because I needed them and I am happy with the extensions. They seem high quality and the color match is very good. I just wish the price difference from the quote wasn’t different.”

Helpful Report

Posted 1 week ago

Hi Nancy, Thank you for sharing your feedback here. We appreciate you taking the time to send over your comments and we are looking into the pricing right away. Kindly feel free to reach out to us at info@luxyhair.com if we may help you further. We're here and happy to help! Warmly, Luxy Hair Support

Posted 1 week ago

“The hair is amazing and great quality. But would not reccomended dying it on your own. Would love if they would release a pastel pink color! The extensions are amazing for a more glamorous and feminine look. I love my mermaid-y locks!”

Helpful Report

Posted 1 month ago

Thank you for sharing your comments, Annabel! We will pass your cute suggestion on to our team :) Warmly, Luxy Hair Support

Posted 1 month ago

“""”

Helpful Report

Posted 2 months ago

Thank you for sharing your honest feedback, Shirley. We appreciate hearing from you! Warmly, Luxy Hair Support

Posted 2 months ago

“I keep ordering about every 4-6 months because the hair looks and feels real initially. Unfortunately it becomes extremely dry and frizzy. Like Barbie hair.”

Helpful Report

Posted 4 months ago

Dear Malinda, Thank you for reaching out and for sharing your concerns. The lifespan of Luxies can range anywhere between 3-6 months to a year or longer, depending on the general care they receive and how often they are worn. Remember, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and using products on your extensions to a minimum. Malinda, please reach out to us at info@luxyhair.com if we may help you further with this. It will be our pleasure. Warmly, Luxy Hair Support

Posted 4 months ago

“Fast delivery and good quality product. However, the clip-in ponytail doesn't work for me, because it pulls too much on my scalp when I wear it. This it probably due to the fact that my hair is quite thin, so I don't have enough hair to support the weight of the ponytail. It might be good to mention on the website that this is something to keep in mind. Due to the no-return policy, I unfortunately won't be able to use the ponytail, so sadly this was a waste of money for me.”

Helpful Report

Posted 5 months ago

Dear Mireille, Thank you for reaching out and sharing your honest feedback with us. We appreciate it and we've sent you a follow up email so that we may help further. Warmly, Luxy Hair Support

Posted 5 months ago

“The luxy hair is very nice quality, however my hair is so thin that they can be seen”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback with us. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“The color doesn’t match my hair, but the quality is really good.”

Helpful Report

Posted 5 months ago

Thank you for sharing your review. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 5 months ago

“I am very pleased so far with my extensions !! The color matches great and they are so pretty look natural. I do have to keep playing with the clips to reattach as my hair is so thin”

Helpful Report

Posted 6 months ago

Thank you for sharing your review on Luxy Hair! Theresa, we appreciate you taking the time to send us your feedback. Please touch base with us at any time at info@luxyhair.com with any questions. We'd love to hear from you again! Warmly, Luxy Hair Support

Posted 6 months ago

“I love the hair but the curly ponytail I was disappointed with.”

Helpful Report

Posted 7 months ago

“I’ve been ordering Luxys for about 12 years, I always love when my new ones arrive ❤️❤️❤️ the only reason I gave 4 stars this time is because they weren’t as soft as all the others I have bought 🥺 They are still beautiful and I will always stay loyal to them. I just actually had to brush them out right out of the pretty pink box and I’ve never had to do that before.”

Helpful Report

Posted 7 months ago

Hi Amy, Thank you for sharing your feedback with us. We appreciate it! Kindly reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure. Warmly, Luxy Hair Support

Posted 7 months ago

“I’ve been purchasing extensions through Luxy for 3-4 years now. I get new extensions every 2-3 months and I wear them daily. I have referred several friends and they love them!”

Helpful Report

Posted 7 months ago

Hi Holly, Thank you for sharing your lovely review and beautiful photo! Your hair looks absolutely beautiful! We truly appreciate your love and support of Luxy Hair. Please reach out to us at any time - we'd love to hear from you again :) Warmly, Luxy Hair Support

Posted 7 months ago

“I purchased the thin hair scalp clip ins. Unfortunately my hair on top is still too thin to conceal the clip. I also purchased a halo but again my hair is too thin on top to cover the wire. Luxy has great customer service and it’s easy to return items. However I wish the halo had an option to try it on and then return if it doesn’t work. I spent a lot of money on mine and I can’t return it because I broke the seal on the box in order to take it out and try it. So far Luxy is the only company that has a hair color that matches mine. I’m waiting for their topper to come out in my color.”

Helpful Report

Posted 8 months ago

Dear Michelle, Thank you for sharing your comments, and we're sorry to hear that your hair is a bit too thin for these solutions. We've passed along your request for a Bronde Balayage Topper to our team. Kindly reach out to us at any time at info@luxyhair.com. It is our pleasure to help you. Warmly, Luxy Hair Support

Posted 8 months ago

“Love the light gray scalp fill-ins. Excellent hair quality, perfect color match, and easy to hide in my hair. Because of the way they are constructed, they are undetectable. And I love the added volume they give. But please use clips with the silicone protective strip underneath the clip going forward, to prevent hair breakage. An 18-inch length would also be great for these and also for the classic clip-ins. Thank you.”

Helpful Report

Posted 10 months ago

Thanks for sharing this feedback - we'll pass it along to our team. In the meantime, please continue to enjoy your Scalp Fill-ins set :) Warmly, Luxy Hair Support

Posted 10 months ago

“Very good.”

Helpful Report

Posted 1 year ago

Thank you for sharing your 5-star review on Luxy Hair! Warmly, Luxy Hair Support

Posted 11 months ago

“Luxy Hair has provided reliably quality products that look impressively natural. I've been very satisfied. The only difficulty I've experienced is using my points concurrent with coupons.”

Helpful Report

Posted 1 year ago

Hi Jessica, Thank you for your kind comments. We're thrilled to hear this and appreciate your love of Luxy Hair. Best to you for 2024! Warmly, Luxy Hair Support

Posted 1 year ago

“Excellent customer service! Always look for recent reviews on any item you purchase. But i can vouch for their clip in ponytails they are bomb!”

Helpful Report

Posted 1 year ago

Wow - thank you for sharing! We're delighted to hear this. Warmly, Luxy Hair Support

Posted 1 year ago

“Ordered colour that didn't match. Had to return and request a refund. Helpful customer service. In hope that re-ordering a new colour recommended by customer service team would make a difference.”

Helpful Report

Posted 2 years ago

Luxy Hair is rated 4.3 based on 216 reviews