Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 days to say you did not have item black friday weekend so i lost out”

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Posted 8 years ago

“Efficient and informative”

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Posted 8 years ago

“This website is the BOMB!!!”

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Posted 8 years ago

“Excellent and very quick service, my item arrived in gorgeous wrapping and I was very happy with this service. Would highly recommend.”

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Posted 8 years ago

“I am currently being held in a telephone queue waiting to speak to the payment company that deals with the payment I need to make for the item i purchased through you. The trouble is i ordered with you, then realised I needed to cancel the order, I contacted you to try to do this and was told i had to contact the company supplying the goods which was 'idle man' I did this several times and received automated responses saying that they would get back to me in 48 hours at most. Here i am on Monday morning still trying to find out how i return this unwanted item. When i placed my order i had no idea you acted as an agent for other companies. I am now onto my third organisation with no replies from anyone an item i don't want and an invoice from the third company. I have been on the phone now in a queue for 15 minutes trying to get some help with my query. I will definitely not use you again or any of the other companies involved. I am aware as a consumer of my right to return this item and this is what i wish to do. I will be posting this review in as many places as possible in order to ensure other people are warned about using your services. I am a very frustrated and unsatisfied customer. H Whitehead”

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Posted 8 years ago

Hi Holiday, It was a pleasure to speak with you on the telephone and thank you for your time. Please accept my sincere apologies for the obvious inconvenience. The Idle Man have confirmed they have sent over the return form and I am very sorry that you have not received this. Please be assured they will be contacting you again shortly to ensure they have provided you with all the relevant information. I will make this my priority and update you this afternoon. If you have any questions in the meantime please do not hesitate to contact me. Best Wishes, Benedict

Posted 8 years ago

“I tried to buy a pair of jeans in the Black Friday sale. I completed the transaction and Lyst confirmed the purchase had been made. Then the next morning, you sent me an email to tell me that Lyst was not able to fulfil the purchase. So I missed the chance to get a pair of jeans in the sale from any other supplier. Had Lyst told me immediately I would have been able to use a different supplier. By not telling me till the next morning, I was forced to miss the opportunity. Can you help me by doing another Black Friday deal on another pair of jeans, please? Thanks marcus”

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Posted 8 years ago

“I don't think it's made clear that there are third parties involved and the price should include at least a estimate amount on tax due. I was not aware of this.”

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Posted 8 years ago

“So much help prepare product price what you want in your budget,easy buy and good quality”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Very satisfied with the prompt responce of customer service, and the correct and fast delivery.”

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Posted 8 years ago

“Provided what we needed quickly and efficiently. Thank you”

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Posted 8 years ago

“I am very grateful that the quality control noticed a flaw before dispatching my goods to me. They gave me options and kept me notified every step of the way. I am very impressed with their customer service and quality assurance. Many thanks also go to the HR department.”

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Posted 8 years ago

“Very easy experience shopping online made even better with fast delivery”

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Posted 8 years ago

“The IdleMan is an awesome store - great clothes and fantastic prices with excellent service to boot. Will wholeheartedly recommend The Idle Man.”

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Posted 8 years ago

“Placed my order in the early hours of Monday morning and received it on Tuesday...brilliant service. My son will be very happy with this Christmas present. I will certainly use Lyst again ????”

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Posted 8 years ago

“I will never order from lyst again!! They made a mistake with my order which i had to cancel, £190 i am now waiting for refund, which im getting no where with, its christmas soon and i need the money!! The company is an absolute joke, dont waste your time & money, buy from somewhere else”

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Posted 8 years ago

Hi Abbie, Thanks for your feedback. I’m so sorry to learn there has been a problem with your order and I appreciate your frustration. Unfortunately after investigation I cannot find any previous contact from you here at Lyst and I believe you must have spoken directly with the retailer. Please be assured I have made this a priority and I would like to investigate this on your behalf. I have now emailed you directly and I look forward to hearing from you. Best Wishes, Benedict

Posted 8 years ago

“I received apologize for the delay in replying to tracking number. But bag was successfully delivered.”

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Posted 8 years ago

“Disappointed to find that an item listed on the website was not available, despite having been through the entire payment process. It would have been better to have been informed that the item was not in stock / no longer on sale before going through the checkout procedure.”

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Posted 9 years ago

Hi Ronb, Thanks for your feedback. I hope you had a good weekend! I am so sorry to hear that your order could not be processed and I understand your frustration. Please be assured I have passed your comments onto the relevant teams for their information. I can confirm that as the order did not go through you have not been charged. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shoes become available again. Please accept my sincere apologies for the inconvenience. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 9 years ago

“A very exciting Ap with loads of info and choices”

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Posted 9 years ago

“Nice clean website layout, but more filters would be useful.”

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Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews