Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not very helpful”

Helpful Report

Posted 3 years ago

Hey there, thanks for your review. We apologize for the inconvenience. A member of our customer care team has reached out to further assist you with your concern. Have a nice day - Lyst

Posted 3 years ago

“a very quick and helpful response to my problem. it took a lot of patience to find doc's address on the royal mail return site - eventually it came up and I can complete the return thanks”

Helpful Report

Posted 3 years ago

Hey Michael, Thanks for your kind words. We're happy we're able to assist you with your return request. Please let us know if we can assist you any further. Have a great day - Lyst

Posted 3 years ago

“Sent item but ut was too big, sent it back onbtge same day i received it. Tracked item by post andvtge warehiuse received the item a day later. Weeks on Lyst has still not refunded me, they continually send me thd same emails tellinb me tgey have mg item and within 48hrs-72hrs my money will be in my account! I am still waiting, think before you buy as you may not geg youf money back.”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We're sorry to hear about what happened to your order & the delay on the refund. A member of our customer care team has reached out to inform you that your refund has now been processed by the retailer. Have a nice day - Lyst

Posted 3 years ago

“they sent me the wrong number of sneakers”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We're sorry to hear that you've received the wrong size for your order. A member of our customer care team has reached out to further assist you with this issue. Have a nice day - Lyst

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Hey there - Thank you for the 5-star review! We are glad to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 3 years ago

“I decided to check out for myself the company ( based in USA) selling a dress advertised on Lyst. I’m glad I did as the inventory had not been updated on their website and the dress was no longer available much to my disappointment. I can however say that despite my doubts, I did receive a genuine and prompt response to my query when I asked Lyst to confirm whether this dress was available or not from an overseas seller. I appreciate it must be difficult to keep web pages up to date given the amount of items for sale but I’m glad I researched it for myself as I might have had a lengthy wait for a refund on an item that wasn’t available in the first place.”

Helpful Report

Posted 3 years ago

Hey there - Thank you for taking the time to leave a review! We are glad to hear that we were able to assist you here, and we are sorry to hear that the item was out of stock. Hopefully, it becomes available for you again soon! Have a great day! -Lyst

Posted 3 years ago

“I had no help with a return. I sent many emails to Lyst but they did not help me”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that you were not assisted with your return. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience. -Lyst

Posted 3 years ago

“Carl was good in replying all my queries. Good job”

Helpful Report

Posted 3 years ago

Hey Regina, Thanks for your review. We're glad to hear that Carl was able to help you with your concern. Have a great day - Lyst

Posted 3 years ago

“I had a question about the size of a skirt and Lyst got back to me immediately. In addition to being timely, their communication was extremely gracious. Customer Service doesn’t get any better than this!”

Helpful Report

Posted 3 years ago

Hi Marcia - Thank you for the wonderful review! We are delighted to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 3 years ago

“Thank you for yo great support everything went well I have received my refund in full”

Helpful Report

Posted 3 years ago

Hey there - Thank you for taking the time to leave a review! We are happy to hear that we were able to help you. Have a great day! -Lyst

Posted 3 years ago

“Customer Service responded to my inquiry. Thank you, Lyst.”

Helpful Report

Posted 3 years ago

Hey there - thank you for the 5-star review! We are so glad to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 3 years ago

“Ya no quiero tener la aplicación por que no me gusta”

Helpful Report

Posted 3 years ago

Hi there - A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst

Posted 3 years ago

“I ordered Vince Camuto boots through Lyst. Received in 4 days! Love the boots. Exactly as pictured. Will use Lyst in the future. Happy shopping! Chris”

Helpful Report

Posted 3 years ago

Hey - Thank you for the positive review! We are glad to hear you're able to find the Vince Camuto boots that you've been looking for. Happy shopping! - Lyst

Posted 3 years ago

“Hola, pedí unas zapatillas para un regalo y sigue sin llegar aunque me han dado un número de seguimiento erróneo correspondiente a otra persona figurando pedido entregado. Sigo a la espera.”

Helpful Report

Posted 3 years ago

Hi there - Sorry to hear you haven’t received your order from the retailer. A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst

Posted 3 years ago

“Why is I order from Amazon I get the wrong size wrong colour, They sent me the same sneakers twice”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that you received the wrong size and color! A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst

Posted 3 years ago

“Non ha risposto al mio quesito ma è stato veloce e chiaro”

Helpful Report

Posted 3 years ago

Hey there - Thank you for the 5-star review! We are happy to hear that you are satisfied with our service. Have a lovely day! -Lyst

Posted 3 years ago

“Best service:))”

Helpful Report

Posted 3 years ago

Hey there - thank you for the 5-star review! We are so glad to hear that you are satisfied with our service. Have a great day! -Lyst

Posted 3 years ago

“Chris was outstanding and very helpful and quick.”

Helpful Report

Posted 3 years ago

Hello there, Thanks for your review. We're pleased that Chris was able to assist you with your query. Have a great day - Lyst

Posted 3 years ago

“He was very helpful. Thank you”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your feedback. We are happy to hear that we're able to help you with your query. Have a nice day - Lyst

Posted 3 years ago

“Mistakely order wrong size Wanted to change shoe size or cancel the order so I can place new order but it didn’t work”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that your order couldn't be updated nor cancelled. A member of our Customer Care has reached out to you to further assist you on this. -Lyst.

Posted 3 years ago

Lyst is rated 3.8 based on 1,725 reviews