Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items are displayed in a manner that allows me to quickly review and make a decision.”

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Posted 8 years ago

“Excellent selection of clothes, easy to navigate website, quick checkout and delivery....love this site.”

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Posted 8 years ago

“They didn't send me the item I ordered. I ordered a regular size 7.5 in a boot and they sent 7.5 extended calf boot. Ugh. I returned them at a local coach store.”

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Posted 8 years ago

“I like lyst its fast effective and easy to work with when making a purchase it has a variety of items to choose from the best shopping experience so far.”

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Posted 8 years ago

“Super fash shipping ..lovely packing /very happy”

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Posted 8 years ago

“Overall everything is good, but pulling and shipping the item could be better.”

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Posted 8 years ago

“I love how I can pick and choose what designers I prefer! My first Chloe bag arrived in an impeccable presentation! Will definitely make this Lyst my "go to" .”

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Posted 8 years ago

“I made two purchases last week. The first on the product sold out so I went back to find the item I wanted somewhere else. The purchase experience was good, but I still haven't received a shipping confirmation.......it's been almost a week.”

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Posted 8 years ago

“Great Selection!!”

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Posted 8 years ago

“Your website is easy to navigate. The quality, color, material and fit were all true to the description/details. Merchandise was received on time and I am very happy with this beautifully made jacket.”

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Posted 8 years ago

“Love my Tory Burch sandals I purchased!”

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Posted 8 years ago

“I have a few problems with my experience with Lyst... The focus of my review however will be on the back end of my purchase rather than the front end. Suffice it to say, they may have items featured on their site that are actually not available or even for sale. The big red flag for Lyst that you should be aware of is that they perform the function of a "store-front", facilitating the transaction purchased on its site, but takes no or little responsibility for the completion of the purchase. Even if its their mistake. In my case, it was (see paragraph above)... After taking your money, Lyst basically hands over your order to the brand themselves who may or may not have a clear policy on returns. It took nearly a month of my own constant follow up with the brand (Lyst responded to my emails but never intervened on my behalf) to get my money back for my return. The problem with Lysts business model is, they're really a curatorial service pretending to be a full service on-line store. I suggest you use their site to find items you like but purchase them directly with the brand. You have been warned. Good luck!”

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Posted 8 years ago

Hi Josh, Thanks for your feedback. I am sorry to hear your experience was not satisfactory. Please be assured we immediately contacted the retailer on your behalf and can confirm that they offered a full refund or an exchange on the 14th December. A follow up email was sent to you on the 21st December to ensure the matter was resolved and offered to cover any additional return cost incurred. Please accept my sincere apologies for the delay. I hope this helps. If you have any further questions please do not hesitate to contact me directly at customercare@lyst.com Have a great week! Best wishes, Benedict

Posted 8 years ago

“Great customer care . Very impressed that i was contacted after accidentally putting an order through twice. Will definitely be recommending to friends.”

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Posted 8 years ago

“Extremely pleased with the service.”

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Posted 8 years ago

“Returning the coat for a refund,just does not look good on me thank you.”

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Posted 8 years ago

“Delivery very prompt - very impressive”

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Posted 8 years ago

“perfert”

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Posted 8 years ago

“We ordered a black Armani jacket which cost nearly £200 but the jacket we received is bright orange! Can we have a black one please? !”

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Posted 8 years ago

Hi Annette, Thank you for your feedback. I am sorry to hear that you were sent the incorrect color jacket by the retailer. I am contacting you directly now to help you with this matter. Apologies for the inconvenience caused and I am confident we will find a resolution for you. If you need further assistance, please feel free to contact us on at customercare@lyst.com. Best wishes Marina

Posted 8 years ago

“Unlike some sites, your service was efficient and expedient, thanks”

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Posted 8 years ago

“I don't blame lyst but the quality of my dolce vita suade booties were poor. At first sight, the shoe looks beautiful. But after only a few days of wear, the suede started tearing off. I spent $65 on this suede bootie. I've only worn them less than twenty times and the suede surface is tearing apart. I will never buy from this brand again.”

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Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews