Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a my order from Hampden boutique few days ago. It was beautifully packaged with a handwritten note from Katherine. It also came with a pen with the boutique logo. It was the first time I purchased something from lyst and Hampden boutique. I would sure come back for more items and will also tell my friends about it. Kudos!”

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Posted 9 years ago

“I've recently discovered yr site and am really enjoying it!”

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Posted 9 years ago

“Great price and extremely fast shipping! Didn't expect such a good service!”

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Posted 9 years ago

“I haven't recieved my order yet but really like how fast it will come”

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Posted 9 years ago

“For me lyst is really good, i have do a order and i am waiting to get my purchase”

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Posted 9 years ago

“Shirt ordered through Lyst for purchase from Menlook. This item sent from Paris!! Consequently when I had to return it because it was too small it cost over £8. Took nearly 4 weeks for refund to be credited to my account and then only after my sending email. (They stated 'bank delay'). Will not be using Menlook again!!!!!”

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Posted 9 years ago

Hi Stephanie, Thank you for your feedback. I am very sorry to hear of your experience with Menlook and appreciate your frustration. Please be assured I am looking into this as a matter of urgency and will be in touch with you directly. All the best, Benedict

Posted 9 years ago

“Watch is a birthday gift - yet to be given. It looks as ordered and it works! It came very quickly, securely packaged and delivered by a really nice DHL Courier. Straight forward ordering process. Excellent, thank you!”

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Posted 9 years ago

“my order was cancelled. not sure why”

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Posted 9 years ago

Hi Natalie, Thank you for your feedback. I am very sorry to hear of your disappointment and I understand your frustration. After investigation with the retailer they advised that they contacted you directly to confirm some additional information on your oder. Unfortunately, as they did not have a response, they were unable to process the order. Please accept my sincere apologies for the inconvenience. I have now emailed you directly to explain in more detail. If you have any further questions please do not hesitate to contact me. All the best, Benedict

Posted 9 years ago

“I didn't get any shipping/tracking information in regards to my purchase and I'm still waiting for it. It says DHL 3-5 days but did specify when my item was shipped out.”

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Posted 9 years ago

“Loved the sneakers but unfortunately they did not fit properly. what i was REALLY impressed with was how easy it was to return the merchandise. I was really dumb when I bought them. i did not realize that they were shipped from Hong Kong (must have missed the fine print). the package came with a return label and instructions on how to contact DHL for a pick up at my residence. I will be curious ,though, to see how long it takes to get the credit BUT I will not hesitate to by from them again. Also I called and left a message, forgetting the time difference, they were closed at the time i called, and I got a call back the next morning, As i said , I WAS VERY IMPRESSED...JONI”

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Posted 9 years ago

“Lyst shows products on sale which are actually out of stock. It allows to place an order and even get a full confirmation that the order is successfully received and is being processed. After that nothing happens and the client does not even receive any notification that the product is out of stock and will never be dispatched. No Lyst nor its retailer advises that the product is out of stock. My experience with Lyst is extremely poor. However, thank you for your customer service whom I had to contact separately to get any explanations on the status of my order. The advice of Lyst customer service is very useless as to make an alert for the item once it becomes available. This is a season sale and the item will never be available after the sale. I am very disappointed with this experience.”

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Posted 9 years ago

Hi Andrei, Thank you for your feedback and your recent order with us. I fully appreciate your frustration and I am very sorry to hear of your disappointment. We strive to provide you with the most up to date information on our site, including size. In addition, we revise stock quantities during the checkout to ensure there the item is available. Unfortunately, these checks clearly failed on this occasion, and you should have been notified by email. I can confirm you were not charged for this order. I have now flagged this to the relevant team for their investigation. In the meantime if you have any further questions please do not hesitate to contact me. Best Wishes, Benedict

Posted 9 years ago

“Absolutely terrible. Didn't even get the shoes I ordered.”

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Posted 9 years ago

Hi Michael, Thank you for your feedback. I am so sorry to hear that there was an issue with your delivery. I would like to investigate this matter and have now emailed you directly. In the meantime, please do not hesitate to contact me if you have any further questions. Please accept my sincere apologies for the inconvenience. Best Wishes, Benedict

Posted 9 years ago

“Bought a pair of suede boots, sourced from Paris and delivered so quickly I thought they were another parcel I was expecting! Service and comms second to none. Would recommend.”

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Posted 9 years ago

“I didn't receive my package while UPS stated as "delivered"”

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Posted 9 years ago

Hi Xue, Thanks for letting us know. I'm very sorry for the inconvenience. Please be assured I have now contacted the retailer directly to investigate. As soon as I have a response I will report back to you by email. In the meantime if you have any further questions please do not hesitate to contact me on customercare@lyst.com. Best Wishes, Benedict

Posted 9 years ago

“Quick delievery!”

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Posted 9 years ago

“Never received the item or any update after 10 days :(”

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Posted 9 years ago

“I received my $160.00 shoes to find out one is faded. It has been on display. So now I have to figure out how to send them back. ( they came from Hong Kong.”

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Posted 9 years ago

“Great assortment of belts. Good communication & fast shipping.”

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Posted 9 years ago

“Absolutely love it , fast delivery satisfied customer.”

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Posted 9 years ago

“amazing customer service! received shoes in 48 hours! will now do my online shoppoing with Lyst!”

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Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews