Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyst listed a pair of Prada sneakers as WOMEN'S when they were MEN'S, which I did not discover until I received them and opened the box. Lyst customer service acknowledged their error and said they would pay return shipping. Yet, after I emailed Lyst a copy of the return Fed Ex charge (to Italy) that I paid, I have heard nothing. Zero. No credit to my charge card. Not even an email acknowledging its receipt of the charge slip. It's a problem when a web site has no customer service phone number. I will never ever order from Lyst again. It was a very expensive mistake.”

Helpful Report

Posted 8 years ago

Hi Barbara, thank you for your feedback. I'm so sorry to hear that your Prada sneakers were the incorrect gender. Thanks for contacting our customer care team and please accept my sincere apologies for any delay during this busy period. Please be assured I have responded to your message and will be happy to resolve this for you. Best wishes, and I look forward to speaking with you shortly. Karla

Posted 8 years ago

“my order was cancel and they refunded my money the whole website is a scam u cant even get in contact with anybody cause nobody answers the phone”

Helpful Report

Posted 8 years ago

Hi Brad. Thank you for sharing your feedback. I'm very sorry to learn that your order has been cancelled by the retailer. I understand that you have tried to contact them directly and I do apologise that you haven't received a response. Please be assured that I have reached out to you and will be happy to help with any further questions. Thank you again for your comments and have a lovely weekend. Best wishes, Karla

Posted 8 years ago

“After registering with Lyst yesterday for a notification when a pair of boots I want are back in stock, I was emailed 5 times in the space of 24 hours. None of the emails included notification that the item I wanted was available for purchase, it was just unrelated spam promo emails. Very frustrating. I've now unsubscribed completely. Would not recommend unless you like being bombarded with rubbish.”

Helpful Report

Posted 8 years ago

“I ordered my shoes days ago and still have no email for delivery or nothing!!! And I was charged more than my receipt says!!! I have filled out the contact form and haven't gotten any response back!”

Helpful Report

Posted 8 years ago

Hi Rasheeda, Many thanks for your feedback. I'm very sorry to hear about these issues with your recent order. I do apologise we haven't received any previous corespondance from you. Please be assured I have contacted you directly via email to get this resolved. Thank you again for sharing your comments, and I look forward to speaking with you shortly. Karla

Posted 8 years ago

“Went online and purchased item for $657.22 and called my bank in advance so they wouldn't flag it as fraud. So my part of the transaction went through and a charge for over $600 was pending on my bank account. The other part of the transaction-where lyst notifies the retailer to ship my item was voided due to a computer glitch on their part. So I was charged for an item on an order that was cancelled. In numerous emails with lyst regarding this they tried to explain how one part of the transaction was successful-taking my money and how the other part of the transaction-receiving my item wasn't successful due to a computer glitch. They will tell you how terribly sorry they are and how this is an isolated incident and how your money is not really taken from your account. Do not believe them. It's been 2 days and I still do not have access to those funds. Those funds are frozen until this gets resolved. And mind you, I had to notify my bank to place a stop on this charge. So I will eventually get my money back. My advice is to you is to use their site ONLY as a locator service for the retailer that has the item your looking for. Then go on their website directly and enquire about their customer service rating and their return policy. Because if you use lyst and a problem arises they will refer YOU to the retailer anyway so you might as well deal with them directly from the get go. That's what they told me to do-go to the retailer website (which ironically is called heist) and purchased the item again. Will never use Lyst again.”

Helpful Report

Posted 8 years ago

Hi Lynne, thank you for your feedback. I’m very sorry about this situation, and I completely understand your disappointment. Please be assured that the pending funds were returned to your bank within 24 hours of your unsuccessful order. If this has not yet reflected in your account, please contact your bank to resolve this directly. Thank you again for getting in touch, and have a lovely day. Karla

Posted 8 years ago

“I brought an item that was not even in stock from the supplier- they charged my credit card and then I had to be refunded. I would never use your site again nor would I ever recommend you.”

Helpful Report

Posted 8 years ago

Hi Chelsea, thank you for your message. I’m sorry to hear the retailer could not process your order and I’m pleased to hear you’ve now been refunded. I appreciate your disappointment and please be assured I have fed this back to the relevant team here at Lyst. Please accept my sincere apologies for any inconvenience caused and if I can be of further assistance please do get in touch via email at customercare@lyst.com - I’ll be happy to help. Best wishes, Karla

Posted 8 years ago

“Product on Lyst was sent by Lane Crawford, an unfamiliar retailer. I received merchandise and needed to return it. Last couldn't help and referred me to Lane Crawford. Lane Crawford is based in Hong Kong--whose time zone makes it impossible to speak to anyone during waking hours in the United States. Finally me email got through, and I was directed to DHL for returns. DHL website requires filling out an international waybill. Instructions are impossible to understand. It took 4 calls to DHL to succeed in filling in international codes. DHL picked up package immediately. Then DHL sent out two drivers at two different times the next day to pick up same package. The experience was horrifying. I will NEVER buy anything on the Lyst site unless I have previously done business with a known retailer.”

Helpful Report

Posted 8 years ago

Hi Victoria, I’m very sorry to hear of your experience with your Lane Crawford return and DHL. As Lyst partners with retailers around the world, returns policies do vary from retailer to retailer. Please be assured that Lane Crawford offer a US telephone and email service as well as a free return service with pick up from your designated address. Please accept my apologies for any confusion. If you do have any problems in the future please do not hesitate to contact us on customercare@lyst.com and we will be happy to assist you. I hope this helps. Best Wishes, Karla

Posted 8 years ago

“Sent me the wrong item.”

Helpful Report

Posted 8 years ago

Hi Lisa, I’m very sorry to learn that you have been sent the incorrect item by the retailer, I have contacted them to investigate this on your behalf. I have also contacted you directly and if you have any questions in the meantime I will be more than happy to help. Best wishes, Karla

Posted 8 years ago

“Didn't receive the correct item . Was told by customer service that the shoes don't have their original box and was just placed in any box that's probably why I received the wrong item . Went to place another order for the same item but wasn't able too because they no longer have the product .”

Helpful Report

Posted 8 years ago

Hi Aurelio, I’m sorry to hear you have been sent the incorrect shoes by the retailer, please be assured I have now contacted their customer care team to investigate this on your behalf. I have also contacted you directly in case you have any questions in the meantime. Best wishes, Karla

Posted 8 years ago

“First time I used Lyst, my order could not be fulfilled..I will no longer do business with Lyst nor recommend it to any family or friends..terrible business”

Helpful Report

Posted 8 years ago

Hi Des, I’m very sorry to learn that the retailer could not process your order on this occasion. Unfortunately this was due to the item being out of stock wth the retailer and I appreciate your disappointment. Please be assured I have passed your feedback on to the relevant team here for their information. I offer my sincere apologies for any inconvenience caused and if you have any further questions please feel free to get in touch via email at customercare@lyst.com we’ll be happy to help. Best wishes, Karla

Posted 8 years ago

“My item was not in stock an still on line to buy... Then was given an second option for something I didn't won't.. The selection Wasn't big enough for me”

Helpful Report

Posted 8 years ago

Hi Jamie, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience caused. Please be assured your feedback has been passed on to the relevant team and should you you have any further questions please do not hesitate to contact us again on customercare@lyst.com we’ll be more than happy to help. Best Wishes, Karla

Posted 8 years ago

“I have never receved my order and nobody says me nothing about.”

Helpful Report

Posted 8 years ago

Hi Manuela, I hope you are well and thank you for your message! I can confirm that the shipping option you selected with this particular retailer takes 3 - 5 working days. I have now contacted you directly regarding your delivery and I hope this helps. Looking forward to your response! Best Wishes, Charlotte

Posted 8 years ago

“Poor service, I have not even received my order yet?”

Helpful Report

Posted 8 years ago

Hi Nigel, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic confirmation email from us once the retailer accepts your order. I'm very sorry to hear of the delay in the retailer accepting your order, and can confirm that this confirmation email was sent to you on April 19th. However as the shipping time selected was 3-4 working days, I am confident that your order will be with you very shortly. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte

Posted 8 years ago

“I tried to order a pair of jeans twice only to have the funds withdrawn and receive and email days later that the jeans were unavailable. You should really update your online inventory.”

Helpful Report

Posted 8 years ago

Hi Jeffrey, Thank you for your email. I'm sorry to hear that the retailer was unable to fulfil your order on this occasion. I can confirm that the retailer did not debit any funds from your account for this order, and that the temporary charge you see is a Bank Pre-authorisation which will shortly disappear from your transaction history. I hope this helps and should you require further assistance, please don't hesitate to contact us on customercare@lyst.com at any time. Best wishes, Charlotte. Best wishes,

Posted 8 years ago

“I'm pretty sure these shoes are fake. The leather is not supple pink as described. It's rough pebbled taupe. I have bought this brand before and it was much better leather. There is no veto curio stamp or made in Italy stamp anywhere either. I question the authenticity and will be reporting if not proved to me.”

Helpful Report

Posted 9 years ago

Hi Heather, Thank you for your message. I’m very sorry to hear that you were disappointed with the item you received from the retailer. I would like to assure you that our retailers only stock brand new and authentic items, and I have now spoken to the retailer who will be contacting you by email directly to answer any queries you may have regarding the quality of the item. I apologise for any inconvenience and should you have any further questions, please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 9 years ago

“Purchase and delivery was fine but then if there is an issue. (There was in my case where I received the incorrect goods) Lyst customer service is only contactable via E Mail and states to contact the supplier they purchased from. When you contact the supplier they tell you to contact Lyst and so on back and forth. I have now just put it down to lessons learnt and will not use in future. (Pleased the value of my items was only £40!)”

Helpful Report

Posted 9 years ago

Hi Barrie, Thank you for your email and hope you enjoyed the Bank Holiday weekend. I'm very sorry to hear that you received an incorrect item and want to assure you that this is currently being investigated with the retailer. I have ensured that you have now been contacted with an update. Best wishes, Charlotte

Posted 9 years ago

“The shirts i ordered were too small .And it took longer than usual to receive my order”

Helpful Report

Posted 9 years ago

Hi Frederick, I hope you are well! I can confirm that standard shipping with this particular retailer takes 5 - 8 working days, however, I am pleased to confirm that in this instance your order arrived with you after 2 working days. I'm sorry to hear that your order was not suitable, you can easily return your items to the retailer, and I have emailed you directly with all the information you need to do this. I hope this helps! Best Wishes, Charlotte

Posted 9 years ago

“I ordered on 3/11 and my product still hasn't gotten here and is now quoted via UPS that it won't be here until 3/24. This is awful. I won't do this again as NOWHERE takes this long.”

Helpful Report

Posted 9 years ago

Hi Jenna, Thank you for your feedback and your recent order with us. I'm sorry to hear that you have not yet received your item, and want to assure you that this is now being investigated with the retailer who shipped it. I have also reached out to you via email to provide you with an update, and look forward to hearing from you! Best wishes, and have a lovely weekend. Charlotte

Posted 9 years ago

“Still only have 1 of my 3 items its been a while.”

Helpful Report

Posted 9 years ago

Hi Tyler, I’m sorry to hear that you have not yet received your full order. As your 3 items were purchased from different retailers, they would all have different shipping times. One of your orders was unfortunately unsuccessful, and I will forward you the email that you were sent for your information. I can confirm that shipping for the remaining order takes 5 - 8 working days, and I have forwarded you the tracking information for this. I apologise for any disappointment, and hope that this helps explain. If you have any further questions please do not hesitate to respond to my message. Best Wishes, Charlotte

Posted 9 years ago

“My order was not completed. Item was out of stock after telling me it was available”

Helpful Report

Posted 9 years ago

Hi Victoria, Thank you for your feedback. I am very sorry to hear that your order could not be fulfilled by the retailer. Please be assured that our Partnership team have been made aware of the situation, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews