Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The speed and content of the reply are very good.”

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Posted 1 year ago

“This has become exhaulsting I never received a email about my order I tryed to cancel and they would not cancel I want to return it but the site the sent me to doesn't reconize my order #DB10351770 I just feel this has put a bad taste in my mouth and will not order again from them They reply's are all the same that someone will be in touch. never have I received an email that my order was on it's way or anything!!! support team how would you feel if you were on this position???”

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Posted 1 year ago

Hello there, thanks for your review. We're sorry to hear about your experience in cancelling your order and not being able to return it immediately. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 1 year ago

“Kyla was very nice! She answered me very fast and helped to solve all my questions. I am happy! Thank you, Kyla”

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Posted 1 year ago

Hello there, thank you for the wonderful feedback on Kyla! We're glad to know you're enjoying our services. Thanks for the 5-star review! Have a lovely day, Lyst

Posted 1 year ago

“All wrong, I do not recommend buying due to poor attention in the process and online address”

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Posted 1 year ago

Hello there, thanks for your review. We're sorry to hear about your experience in purchasing an item. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 1 year ago

“Helpful and friendly”

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Posted 1 year ago

Hey there, thank you for the wonderful feedback! We're glad to know you're enjoying our services. May I please know how can we improve our service next time so you can rate us 5 stars? You can also reach out to us via customercare@ly.st if you need further assistance. Have a lovely day, Lyst

Posted 1 year ago

“Super responsive and helpful.”

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Posted 1 year ago

Hey there, thanks for your review! We're happy to hear you're satisfied with our services. Have a great day. Lyst

Posted 1 year ago

“Got the address wrong they fixed it so quick my package arrived just in time for Valentine’s Day”

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Posted 1 year ago

Hey there, thanks for your 5-star review! we are pleased to know that we're able to assist you with the incorrect address issue. I hope you love your order! Have a lovely day - Lyst

Posted 1 year ago

“Thank you so much kyla for being so kind and quick to respond.”

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Posted 1 year ago

Hey Dajung, thanks for your review! We're happy to hear you're satisfied with our services. Have a great day. Lyst

Posted 1 year ago

“The process to return an item with LYST was exhausting. It took me over two weeks of emailing repeatedly to get a return label from them and once the item shipped back and was delivered, I had to reach out to inquire about my return which took an additional 3 weeks of repeatedly emailing them only to receive auto responses that mentioned they were busy because of Black Friday which was 3 months ago. They would close my ticket before even responding to my original ticket, hence the repeated emails, and only once I chatted with them on WhatsApp did they start to pay attention. The customer service is terrible, the communication is terrible and I’m actually shocked I finally got my refund back after losing hours of my life trying to do so. Never again will I purchase from LYST.”

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Posted 1 year ago

Hello Kassi, thanks for your review. We're sorry to hear about your experience in returning your order. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 1 year ago

“To be honest you did not really help me with my problem you just told me everything i already did, i bought jacket of esquire cloathing and the order is just still processing, i tried contacting them but they gave me no answer and still havent, i bought the jacket 1 feb. They took 200 some pounds out of my account and i have no jacket and no information”

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Posted 1 year ago

Hi Sigurvin, Sorry to hear that you've been trying to reach out to the retailer's team but no one has gotten back to you yet. Please be assured that a member of our team has reached out to you directly to resolve this issue.

Posted 1 year ago

“Very helpful.thanks for the help”

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Posted 1 year ago

Hey there, thanks for your 5-star review. we are pleased that we are able to assist you with your issue. Have a lovely day - Lyst

Posted 1 year ago

“Great service, great communication!!!”

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Posted 1 year ago

Hey there, thanks for your 5-star review! we are pleased to hear that you are happy with the service that you've received. Again, thank you for your kind words! Have a lovely day - Lyst

Posted 1 year ago

“Es ist gruselig ein Parket ins Ausland zu retournieren ohne Aufkleber und Support , Lyst hält sich da raus und überlässt es den Lieferanten .Für mich ein Grund nicht mehr zu bestellen . Das dann alles auf englisch läuft, macht es nicht leichter .”

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Posted 1 year ago

Hey there, thanks for your review. we are sorry to hear that your item wasn't suitable. A member of our customer care team has reached out to further assist you with the return. Apologies for the inconvenience. Have a nice day - Lyst

Posted 1 year ago

“Excellent customer service! Quick in response, courteous and attentive. Very satisfied and appreciative of Lyst customer service and support.”

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Posted 1 year ago

Hey there, thanks for the amazing review. We're happy to hear you had a great experience with Lyst. We can't wait to welcome you back once more. Happy Shopping - Lyst

Posted 1 year ago

“Great customer service thank you”

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Posted 1 year ago

Hey there, thanks for your 5-star review. We're happy to hear you had a great experience with us. We can't wait to welcome you back soon. Happy Shopping - Lyst

Posted 1 year ago

“On multiple occasions items are not the price Lysted on Lyst, cost to purchase much higher on merchant site. Repeatedly disappointed.”

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Posted 1 year ago

I'm sorry to hear that you see a price discrepancy on our website/app. We would like to make it up to you as this is not the experience we want our customers to have and also to investigate why you didn't get updates for the order. One of our agents contacted you for this matter so we can help you. Lyst

Posted 1 year ago

Hey Erin, thank you for taking the time to leave a review. We're sorry to hear that you saw a price discrepancy on Lyst. A member of our Customer Care Team has reached out to explained what has happened further. Apologies for the inconvenience this has caused you. - Lyst

Posted 1 year ago

“Fast and helpful response. Thanks Lyst Team”

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Posted 1 year ago

Hey Kahmeel, thanks for your 5-star review. We're happy to hear you had a great experience with us. We can't wait to welcome you back once more. Happy Shopping - Lyst

Posted 1 year ago

“I am so dissatisfied and disappointed with customer service. It is impossible to get someone to respond to your issues. What I do get is automated emails that ask you to select from a list of generated concerns/ issues. Well this list is inconclusive and my issue isn’t on there. It has been 2 weeks and no resolution AND you can’t find a telephone number anywhere to call Lyst. I will purchase from this site again. See my issue listed below (copy and past from my original email) My order # 65433. I’m trying to return this item. But, the company is telling me the return labels have been sent to the email in the order which is showing Lyst email and not my email. I need the email corrected or the return labels sent to you guys sent to me. Also I’m wondering why this has happened? Below you will see the email sent to me today by luisaviaroma. I called them and they told me my email address is showing your address. Therefore I can’t access the return labels that were emailed.”

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Posted 1 year ago

Hello Reed, thanks for your review. We're sorry to hear that you need to have an issue with the return label being sent to your email address. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst

Posted 1 year ago

“Hi . Your attention to detail is superb . From myself , I would say five star , gold !! . I look forward to ordering items starting in about two weeks . Kind regards Sean . 👍”

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Posted 1 year ago

Hello there, thanks for your 5-star review. we're glad to hear that everything worked out for your order. we can't wait to welcome you back once more. Happy Shopping - Lyst

Posted 1 year ago

“Luis asistes me and he solve my problem so we’ll.”

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Posted 1 year ago

Hello Sandrabn, thanks for your 5-star review. we're glad to hear that everything worked out for your order and that our Customer Service helped you. we can't wait to welcome you back once more. Happy Shopping - Lyst

Posted 1 year ago

Lyst is rated 3.8 based on 1,725 reviews