Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order three days ago and have no received any confirmation yet on receiving it not happy at all”

Helpful Report

Posted 8 years ago

Hi Andrew, Thank you for your feedback. Please be assured that standard delivery with this particular retailer takes 4-5 working days. We sent an email conformation to you on the 16/12/2015 however it is possible that this went into your junk mail depending on your email settings. Please accept my apologies for any inconvenience. If you have any further questions please do not hesitate to contact me directly on customercare@lyst.com. All the best, Benedict

Posted 8 years ago

“Very prompt, uncomplicated order. Very quick dispatch in busy run up to Christmas. bEautiful product in excellent condition. couldn´t be better - thank you!”

Helpful Report

Posted 8 years ago

“No hassle to order ,delivery came when stated first order for me very happy and would recommend to others thank you.”

Helpful Report

Posted 8 years ago

“Excellent service and product. Quick delivery. Would definitely recommend. Thanks”

Helpful Report

Posted 8 years ago

“From order to delivery was quick and easy. Will use again in future. Thank you!!!”

Helpful Report

Posted 8 years ago

“????????????????????????????????????????the best”

Helpful Report

Posted 8 years ago

“Items on the Lyst site may not actually available from the designer. I bought a belt from Linea Pelle. Lyst displays it as having a gold buckle... So the consumer assumes that's the item they are receiving. In my case Linea Pelle doesn't sell that belt any longer- and since having now gone through the process of trying to return said item, Linea Pelle claims to have told Lyst this info... The Lyst transaction purports that you are getting the item pictured/listed on its invoice. If it's not, you're pretty much left holding the bag. Your customer service hasn't written me back yet... And Black Friday/Cyber Monday were weeks ago...So what's Lyst's excuse for such a poor response time.”

Helpful Report

Posted 8 years ago

Hi Josh, Thanks for your feedback. I am sorry to hear of your disappointing shopping experience and I apologise for any inconvenience caused. I appreciate your frustration and at this stage, I can only assume there has been a technical error with this image on our site. After investigation I can confirm that unfortunately we have received no previous contact from you and I am sorry for any confusion. I am happy to look into this further for you and will be responding to you directly. I look forward to speaking with you. Best Wishes, Benedict

Posted 8 years ago

“worst company to deal with. never received a shipping confirmation of the order placed. had to check the website and plug in the order number to see where the item was. it's been 12 days since i placed the order and no notification was sent to me. only today, 12 days AFTER placing the order, did it say that my order had been cancelled, yet my credit card was charged. i was expecting to receive this item in time for an event and now i do not have it. the item does exist after calling the company but the company states that there is no way i can get it in time for the event. wonderful.”

Helpful Report

Posted 8 years ago

HI Gwendolyn, I am so sorry to hear of the problems you have had with the retailer and I apologise for the inconvenience. I see you made contact with us yesterday to inform us of the situation. Please be assured your feedback has been taken seriously and passed to the relevant team for investigation. Please feel free to contact our customer service team directly if you have any further questions. All the best, Benedict

Posted 8 years ago

“Crawford Lane asked for a photograph of front and back of my debit card + photo of household bill/bank statement. My bank rang me to check this transaction and agreed that best course of action was to cancel my card. Great thing to have to do in the midst of Christmas shopping. Won't be back.”

Helpful Report

Posted 8 years ago

“Excellent online shopping experience! The goods arrived very quickly and in good order.”

Helpful Report

Posted 8 years ago

“Fantastic service! Ordered Friday delivered Monday!”

Helpful Report

Posted 8 years ago

“Great service , and speedy delivery”

Helpful Report

Posted 8 years ago

“Lyst works well for the most part. They have never sent me an e-mail to reset my e-mail password.”

Helpful Report

Posted 8 years ago

“Everthing is fine. Very fast shipping!!!”

Helpful Report

Posted 8 years ago

“just what I needed and arrived in time. great!”

Helpful Report

Posted 8 years ago

“My experience was excellent. Straightforward and efficient.”

Helpful Report

Posted 8 years ago

“Ordered an expensive Christmas gift for my wife almost a week ago and haven't heard one thing from Lyst or the seller Monnier Freres US. Have nothing to review, except the sound of crickets to my 2-3 emails. Help!”

Helpful Report

Posted 8 years ago

Hi William, Thank you for your recent order with us. Please accept my sincere apologies that you have not head back from the retailer, I have now contacted them directly on your behalf. After investigation I can confirm that your order was accepted on the 12/09/2015 and orders then take 2 - 3 workings days to arrive with you as displayed on the conformation email we sent on the 9th. Your order therefore, should be arriving with you by the end of business tomorrow. I hope this helps. Please do not hesitate to contact me if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“Lyst had the shoes I wanted for a Christmas gift when I couldn't even get them in the right size from the manufacturer. The order process was easy and they arrived in a timely manner.”

Helpful Report

Posted 8 years ago

“Overall a good site but some minor design flaws. But good job keep it up!”

Helpful Report

Posted 8 years ago

“Best site to find designer gear for a great price.. And is making my 26??th bday a great one to come”

Helpful Report

Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews