Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Questions

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this website, brilliant sales”

Helpful Report

Posted 9 years ago

“Beautiful! Thank you!”

Helpful Report

Posted 9 years ago

“Quick and easy transaction.... Delivery arrived within 48 hrs...will definitely use again”

Helpful Report

Posted 9 years ago

“Really useful application for shopping. I found it quite easy to checkout directly in the application for the boots I wanted. Follow-up emails with my purchase details were also very helpful.”

Helpful Report

Posted 9 years ago

“Good products and fast delivery. Recommended”

Helpful Report

Posted 9 years ago

“Sent me the wrong item, have contacted customer service for a shipping label so I can return the wrong item and have proper item sent out to me, and I still have no response from customer service after already 2 days. Totally unacceptable”

Helpful Report

Posted 9 years ago

Hi Barbara, Thanks for your feedback. I understand your concern and appreciate your frustration. Please accept my apologies for the delay in my response. Unfortunately, after investigation I was unable to find any other emails from you on our system and I am very sorry for any inconvenience. Please be assured I have now contacted you directly to resolve this with you. I look forward to hearing from you. All the best, Benedict

Posted 9 years ago

“I had to email them to find out where my order was just to be told oh sorry we're out of stock so cancelled your order, sorry we didn't let you know there must of been a technical hitch, you have a transaction pending on your card if your bank sends us the payment we will try and get it back to you, you should call your bank and get them to cancel the transaction. To much hassle to ever deal with them again.”

Helpful Report

Posted 9 years ago

Hi Adrian, Thank you for feedback. I hope you had a good weekend. I am so sorry to hear you were unhappy with the service you received yesterday. There appears to have been a misunderstanding and I would like to clarify the situation. I can confirm that the funds were not taken from you account as the order was unfortunately cancelled. The amount had been reserved by your bank however, as the order could not be processed the funds will simply be released back into your account. I can confirm it will all happen automatically and you do not need to do anything Please accept my sincere apologies for any inconvenience. If you have any further questions just let me know and I will be happy to help. All the best, Benedict

Posted 9 years ago

“Was very impressed with how cheap you can get quality designer garms sent to your address without paying for delivery charge in quick 4 days.. I recommend lyst I will be coming back for sure??????????????????”

Helpful Report

Posted 9 years ago

“Very fast delivery & amazing prices”

Helpful Report

Posted 9 years ago

“Very speedy I like it”

Helpful Report

Posted 9 years ago

“I've had nothing but good experiences with everything I've ordered from Lyst so far. Great resource!”

Helpful Report

Posted 9 years ago

“I was very impressed by the quality of the item I received. The packaging was in excellent shape and increased my confidence in ordering again from the site.”

Helpful Report

Posted 9 years ago

“Not very impressed with the process speed with the service. Better buy items directly from the actual shop website I think.”

Helpful Report

Posted 9 years ago

Hi Bee, Thank you for your recent order with us. I am very sorry to hear you were unhappy with the service you received. After speaking with the retailer I can confirm that this delivery arrived within 3 working days of placing the order. For future reference and to avoid further disappointment please be aware that this retailer also offers an express delivery for an extra cost. Unfortunately after investigation I could find no other contact from you and would like to learn a little more about how we could improve your shopping experience. I have now contacted you directly as I would like to discuss this further with you. I look forward to hearing from you. All the best, Benedict

Posted 9 years ago

“Excellent service and fast delivery.........would highly recommend!”

Helpful Report

Posted 9 years ago

“If you are about to order from LYST, read on and Beware!! I have made several purchases over the years from so many different online fashion websites but this is my first experience with Lyst. I ordered a pair of sandals in a size 6, assuming it was a UK size 6. But when the order arrived from Grifo210, one of Lyst's company partners, it was tiny. On the Lyst website there is no indication of whether it is a UK or US size 6. I have since emailed Lyst and they have advised me to contact Grifo210 to request a refund including postage and that they would contact them on my behalf too. It has been a week and neither Lyst nor Grifo210 have responded to any of my e-mails, truly appalling! Also, they charged me £21.00 for delivery and postage when other websites only charge £10 and respond to any queries within hours!!! Won't be shopping here ever again that's for sure! Please consider other fashion websites that are far more professional and have exceptional customer service, and provide a PRE-PAID returns label!”

Helpful Report

Posted 9 years ago

“Wrong information of color bags”

Helpful Report

Posted 9 years ago

Hi Teresita, Thank you for your email. I am so sorry to learn of the error with your order. Please accept my sincere apologies for the inconvenience. As all order are fulfilled and dispatched by the retailers please be assured we contacted them immediately after receiving your email on Monday. They have confirmed they are now in touch with you directly to resolve this issue. If you have any questions in the meantime please do not hesitate to contact me personally. Thank you once again for your understanding. Best Wishes, Benedict

Posted 9 years ago

“Great choice, easy to use, quick delivery and good customer service. Would recommend”

Helpful Report

Posted 9 years ago

“Hi have recently purchased 4 Items via the web site,at present have not received them yet .......awaiting with bated breath. Overall very satisfied . Philip”

Helpful Report

Posted 9 years ago

“East to navigate and quick search result.”

Helpful Report

Posted 9 years ago

Hi Ajay, Thank you for your comments. It's lovely to hear from you and I am so pleased that you are enjoying our website. Have a great week and please let us know if you require any assistance. All the best, Benedict

Posted 9 years ago

“Wrong size sent.”

Helpful Report

Posted 9 years ago

Hi Robert, Thanks for your email. I am so sorry to hear that you have been sent the incorrect size shoes. Please be assured I would like to resolve this for your as soon as possible and have now contacted you directly to obtain further details. In the meantime if you require any further assistance please do not hesitate to contact me. All the best, Benedict

Posted 9 years ago

Lyst is rated 3.8 based on 1,725 reviews