Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bag is Sooooooooooooo Cute...Thanks For Getting It To Me So Quickly.....Love It..”

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Posted 8 years ago

“Good, quick service and delivery.”

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Posted 8 years ago

“They were professional and the provide quality products.”

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Posted 8 years ago

“Very happy with my purchase and the customer service that I received”

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Posted 8 years ago

“Still haven't received my item after ordering it 11 days ago. Tried contacting Lyst and received no response, All i get is automated emails asking me to take a survey about their service. Beginning to think the website is a scam, going to have to ask my bank to reclaim the money I paid as I think it is as good as gone.”

Helpful Report

Posted 8 years ago

Hi Alistair, I'm very sorry to hear that the retailer has not shipped your item and I apologise for the inconvenience. I see you reached out to our customer care team yesterday. I'd like to reassure you that we have already contacted the retailer on your behalf and will responded to you directly with an update. If you have any further questions simply reply to that email and we will be happy to assist. Best wishes, Marina

Posted 8 years ago

“I paid for 2 items from 2 different retailers in 1 transaction. My scarf turned up 2 days later and my other item the day after. Simple and fuss free.”

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Posted 8 years ago

“very very very very good service”

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Posted 8 years ago

“Practical, fast and comfortable. Thank you”

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Posted 8 years ago

“The website is good, clear easy to use, however the emails you send me are irrelevant not only being women's clothes but you say they are 'hand picked for me' if you could email me genuinely handpicked offers and emails would be much appreciated”

Helpful Report

Posted 8 years ago

“In terms of the product/designer offering, I would give them a 6/7. HOWEVER, customer service is extremely poor. This is the message I received from a representative who sent me the wrong tracking number and told me my product had been received, so there was nothing she could do about it. "I have checked again and, indeed, it says it has been delivered yesterday at 10:48 am. Unfortunately, I cannot help you further with this as this is a problem with UPS and not with Menlook. If you still have no news from your order, I think you should contact UPS directly" It's Lyst job to make sure the right customer, receives their products. I don't normally write reviews because I can not be bothered but this is extremely poor customer service. I managed to track down the product in the end by calling UPS and having them tell me the order number is wrong and then having to try and contact Lyst but there is no contact number for Lyst, so I had to contact Menlook, who seemed unsure about my purchase at first. It got sorted in the end, a nice lady helped me out but overall a good selection of products on both Menlook and Lyst however the customer services needs to improve.”

Helpful Report

Posted 8 years ago

Hi Suleman, Thanks for your feedback. I am very sorry to hear of your experience and understand your frustration. Unfortunately I think there may have been some confusion. I have checked our system and can confirm that I am unable to find any contact from you. Please can you confirm the name of the agent who responded to you and the email address this came from as I do not believe this to be a reply from a Lyst agent and I would like to investigate this on your behalf. Please contact me directly on customercare@lyst.com and I will be happy to assist. I look forward to hearing from you. Best Wishes, Benedict

Posted 8 years ago

“I am very happy of my new dress Maje fromLyst.”

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Posted 8 years ago

“Good quality service and well designed website also very simple”

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Posted 8 years ago

“After my son looked everywhere for a pair of sneakers he finally found the ones. We ordered them only to find out after 2 days later the order cancelled because they were out of stock. They then still took out my bank account £9.50 for express delivery. My son was so upset. Excuses were given but no sneakers.”

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Posted 8 years ago

“Amazing product and fast delivery!!”

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Posted 8 years ago

“I received the handbag which is faulty. The leather is damaged on the seam. Had to return all the way to Italy costing me £15. Not happy . Currently Awaiting a refund.”

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Posted 8 years ago

“Very complete and clear web site! very good service!”

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Posted 8 years ago

“Item chosen was not available due to the 'partner' being closed until New Year, this was not pointed out by Lyst - who have failed to respond to my enquiry. The partner responded when approached, should have gone direct instead of a pointless intermediary.....”

Helpful Report

Posted 8 years ago

Hi Fraser, Thanks for your feedback. I'm very sorry to hear that the retailer has not shipped your item and I apologise for the inconvenience. I see you reached out to our customer care team yesterday who responded to you directly and provided you with the relevant contact details. If you have any further questions simply reply to that email and we will be happy to assist. Happy Holidays! Benedict

Posted 8 years ago

“I'm not in a position to comment as my order has not yet arrived!”

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Posted 8 years ago

Hi Ross, Thanks for your recent order with us. I can confirm that shipping with this particular retailers takes 4-5 business days and your order will be with you within the next few days. I hope this helps. Please do not hesitate to contact me if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“after placing the order it came back with a refusal even after trying again true an advised link i was not able to purchase the shoes i was very enthousiastic about Lyst after purchasing a bag but that enthusiasme has vanished quickly”

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Posted 8 years ago

“Placed an order on Saturday 19th December for my grandson. I should have received an email from The Idle Man but didn't. It took me two phone calls on Monday to them to find out they don't open weekends so hadn't got my order until Monday & the top was now out of stock.You also didn't send an email until Monday to tell me the same. I have to say I'm not at all happy with this & wont be using you again.”

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Posted 8 years ago

Hi Hilary, Thanks for getting in touch. Unfortunately orders can take up to 48 hours to be processed with this particular retailer and I am very sorry that in this instance the top was unavailable. Please be assured that as soon as we were notified on the 21st we sent you an email to confirm this. I completely understand your frustration and offer my apologies for any inconvenience caused. If you have any further questions or would like to discuss the matter further please do not hesitate to contact me directly on customercare@lyst.com. Happy Holidays! All the best, Benedict

Posted 8 years ago

Lyst is rated 3.8 based on 1,725 reviews