MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,584 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,584 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“The customer service is great, they answer questions so quick and efficiently.”

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Posted 11 months ago

“The long sleeve jersey is buttery soft and fits beautifully. The colour is very pretty. Duty charges were a little rough.”

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Posted 11 months ago

“Great product and support. However, you guy really need to figure out the duty situation. Increasing the international shipping threshold to $500 is insanity. My order was only around $200 in value and I was charged $80+ in duties and taxes. Your Aussie based competitors now include shipping and duties at a lower price point. This is more so infuriating because I'm receiving a replacement product because of warranty purposes.”

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Posted 11 months ago

“Ships with no tax and shipping charge.”

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Posted 1 year ago

“Great quality Great fit Reasonably good value”

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Posted 1 year ago

Thanks so much Robert!

Posted 1 year ago

“SUPER BARDZO DOBRA JAKOŚĆ POLECAM WSZYSTKIM”

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Posted 1 year ago

Thanks so much Beata! We love this!

Posted 1 year ago

“I recently bought a pair of Team Evo thermal bib tights. Medium is the perfect fit for me (6ft, 77kg), and could not be happier with the tights! But that's not why I'm writing this review. After a few rides I had an issue with the stitching on one of the legs, and the customer support I received from MAAP to quickly resolve the issue and sort me out with a new pair was way above my expectations and shows why they are a premiere brand in the cycling space! Always love heading out in my MAAP kit, and looking forward to the next addition.”

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Posted 1 year ago

We appreciate your support and feedback, Harri! We are glad our support team did an amazing job of taking care of you! Thanks for the review!

Posted 1 year ago

“It was easy to order, however my order didn’t get processed for over 2 weeks after I contacted MAAP. The customer service agents were VERY helpful and got that addressed asap”

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Posted 1 year ago

Hi Jaclyn, Sorry you had an issue with your order! We have shared feedback on this so we can avoid this kind of thing happening in the future. We are very glad the MAAP Support team looked after you to get your your kit ASAP!

Posted 1 year ago

“Great products and exceptional customer service!”

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Posted 1 year ago

Thanks Alvin! We have shared your feedback with our design and support team! They love to hear they are doing a great job! Thanks for the support!

Posted 1 year ago

“Very fast to process order”

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Posted 1 year ago

“My new merino jersey is beautiful to wear and arrived quickly after ordering.”

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Posted 1 year ago

We are so glad to hear this, Maree! Thanks for the review!

Posted 1 year ago

“Delivery was soon, Great!”

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Posted 1 year ago

We are glad to hear your order was speedy getting to you! Thanks for the support, Ae!

Posted 1 year ago

“Love the colours, quality and fit !”

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Posted 1 year ago

Thanks so much! We love to hear it!

Posted 1 year ago

“love the colors they have for the bibs and jersey. one of the must comfortable bib i ever worn.”

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Posted 1 year ago

We love to hear this! We've shared your feedback with our design team. Thanks Yew!

Posted 1 year ago

“Smooth experience”

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Posted 1 year ago

We love to hear this Alejandro! Thanks for the support!

Posted 1 year ago

“MAAP was very helpful when chasing up my delivery and tracking info . My clothes were spot on for size and I will definitely shop here again . Very happy”

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Posted 1 year ago

We're glad to hear you are very happy with your MAAP kit! Thanks for the review and support, Mary!

Posted 1 year ago

“Product is always on trend aswell as being high quality, online ordering is quick & easy and exchanges/refunds are dealt with quickly and fairly. Highly recommend”

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Posted 1 year ago

Thanks for the top review, Rachael! We appreciate it!

Posted 1 year ago

“Hi, I had a few issues using the site to make a purchase which I logged via the chat function - mainly that once I logged into my account and then went to check out, it kept asking me to login again. I also think it'd be great to be able to use gift vouchers instore and the LaB's as sometimes you want something ASAP and only being able to use a gift voucher online is a bit frustrating, especially when you want to purchase Melbourne LaB specific gear that's not avaiable online. But as always, there was someone to help with my questions and guide me through the process, so I really appreciate that. Thank you”

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Posted 1 year ago

Thanks for the kind review and feedback, Ryan! Thanks for your feedback, we will be sure to use it to improve for the future. We do have something in the works for being able to use Gift Cards at our LaBs, we are not quite there yet but we hear you and are working on it. We're so glad our support team have been here to help you when you've needed it. We appreciate your support!

Posted 1 year ago

“Always consistently good. Love the cuts, colours and overall appearance of your Maap designs. Easily the smartest on the roads!!”

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Posted 1 year ago

Thanks so much Mandy! We love to hear feedback like this!

Posted 1 year ago

“Increase free shipping amount for ROW is too much, from $A 250 to 500. Even other hi-end brands like PNS, Assos, and Rapha does not have free shipping minimum amount of 500. $A350 or $A400 sounds reasonable or better for me. Hope you can review on this part. Thank you!”

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Posted 1 year ago

Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to contact us.

Posted 1 year ago

MAAP is rated 4.7 based on 2,584 reviews