maap Reviews

Name: maap
Rating: 4.66

4.7 Rating 2,414 Reviews

92 %

of reviewers recommend maap

4.7

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kit is unreal love it !”

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Posted 11 months ago

“Very happy with quality and look of my jersey and bibs”

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Posted 11 months ago

“Unfortunately it was poor. I was too large for all of your riding clothes (196cm, 110kgs). So had to return my riding jacket. I was unable to this at the store, so had to pay to pay to get stock sent, antoher $20 for auspost. On top of my other postage paid. Costly and ineffective process.”

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Posted 11 months ago

Hi Tom, We are sorry to hear you had a bad experience this time. Our support team will be in touch shortly to help you with this. Kind regards, Dani Wright MAAP Customer Service Manager

Posted 11 months ago

“It would be nice to improve the webpage a bit. Cart view and check out is a bit confusing.”

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Posted 11 months ago

“MAAP products are always a guarantee, they respect the characteristics with which they are offered”

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Posted 11 months ago

Thanks for the awesome review! We appreciate it.

Posted 11 months ago

“Love this brand, looks great and the quality it's just superb!”

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Posted 11 months ago

Thanks for the love Jessie! We appreciate it!

Posted 11 months ago

“Very quick easy and great quality kit”

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Posted 11 months ago

Thanks for the super review, Michael!

Posted 11 months ago

“I've had a fair bit of cycling kit over the past few years. Yes you pay a premium for MAAP, but you get a premium product and premium service. Even better if you can wait for sale time!”

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Posted 11 months ago

“Jersey designs are nice and feels good during long rides! MAAP Bib shorts are the best!”

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Posted 11 months ago

“Excellent online ordering process and even better returns process. Product is excellent quality, however the size charts just don't seem to be right. I have had 2 attempts now and have had to settle for a XXL sizing fitting which will hopefully meet my needs after my latest return. I was very particular about taking body measurments but they are just not correct with your jersey sizes. Also the gloves chart size is not clear and needs some update”

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Posted 11 months ago

“Loved the returns policy and method! Super simple plain English and no if and buts. You should get 100 stars for this experience!”

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Posted 11 months ago

“The products are great, high quality in style, material and manufacture. It's sometimes difficult to get what's on the website in my size I assume it's because of the demand?”

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Posted 11 months ago

Thanks for the feedback, Vincent! We do sometimes have pretty quick sell-throughs on some sizes. We have shared your feedback so we can use it for improving in the future too. Thanks for taking the time to share it with us.

Posted 11 months ago

“Maap is extremely good quality but that comes with a price. Despite what is said on their website they accept free returns and they refund the money to your bank account.”

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Posted 11 months ago

“MAAP prompt response and resolution was very well handled.”

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Posted 11 months ago

We're glad to hear our support team took great care of you Jenny! Let us know if there's anything else we can help you with and we are right here to support you. Thanks for the great review and feedback.

Posted 11 months ago

“Delivery very fast and good quality”

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Posted 11 months ago

We are glad to hear this. Thanks for all of your amazing support!

Posted 11 months ago

“Returning customer for many years- simply the best cycling kit in Australia!”

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Posted 1 year ago

We love and appreciate all of your support. Thanks, Sean!

Posted 11 months ago

“Everything was great when ordering my latest bib shorts,they fit great and delivered fast Thank you for suppling a fantastic product”

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Posted 1 year ago

This is what we love to hear. Thanks for the awesome review and feedback. We appreciate it Craig!

Posted 11 months ago

“Prompt delivery”

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Posted 1 year ago

Glad to hear it Brad! Thanks for the review.

Posted 11 months ago

“I received a gift voucher for my birthday and the only way to redeem it isvia the online shopping portal. This is extremely frustrating: on line shopping is great if you know exactly what you want, but mostly people like to see the article before purchasing.. touch and feel and fit to make sure the sizing is correct etc. So in this instance I still went to shop but couldn't buy anything... neither could I do a "click and collect" - even though the store had what I wanted to purchase and in my size. In my opinion this is an archaic shopping experience ... further exasperated by me having to go home and order on line (when I could have picked up from the store) and then on top of it all, I had to pay a delivery fee... grrrr so no, not a great experience. Thankfully the actual articles are great”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ronnie. We are sorry you had a bad experience with our online gift cards and not being able to use them at the MAAP LaB. We appreciate your input and will consider your comments as we continue to improve our processes in the future. If you have any further suggestions or concerns, please don't hesitate to contact us. We are glad that you do like your MAAP pieces!

Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

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Posted 1 year ago

maap is rated 4.7 based on 2,414 reviews