MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.65

4.7 Rating 2,561 Reviews

92 %

of reviewers recommend MAAP

4.7

Based on 2,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little disappointed when I ordered 2 jerseys the order was noted as filled and on its way. However, the day it was to arrive, I got a note that one jersey had been refunded and would not be delivered. The main issue was, I ordered a second jersey as an opportunistic purchase and the jersey I had really wanted was not filled in my order and cancelled. That being said, I have otherwise had good experience with MAAP.”

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Posted 3 weeks ago

“Has gotten incredibly expensive for what it is.”

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Posted 3 weeks ago

“The jersey I got runs very small. I am an XL in Rapha but the XL I got is small.”

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Posted 1 month ago

“Quality top but too expensive when compared against like for like competitors (Rapha). Sizing chart is a little off, as an XXL would have been a better fit. Postage took longer than expected. I recently ordered bibs from Spain that took less time to get to me, and I'm in Perth, WA. There's other cycling kit suppliers out there that provide kit just as good for less dollars. Also, the sizes available online are always sold out. I bought as a first pass/try, but likely won't buy again.”

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Posted 2 months ago

“Overall the jersey & bib is satisfactory. But the kits are overpriced, too expensive. If the price can be lower, I will buy more.”

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Posted 2 months ago

“Wasn't bad, but bummed with my purchase”

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Posted 2 months ago

“The LS jersey looked great but the material on sleeves didn’t stretch much at all so felt restrictive and a bit uncomfortable. I went up a size to M normally a S, but still too tight around the forearms/elbow.”

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Posted 3 months ago

“It's sometimes hard to log in, and surf their web page.”

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Posted 3 months ago

“Bought knicks and jersey on line. Knicks great. Jersey too tight. Swapped for a more loose fitting jersey however feel it is tight also. Perhaps larger sizing needed particularly for women with a larger bust. I have an XL but suggest you consider sizing a XXL to cater for larger bust size.”

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Posted 4 months ago

“Sale and promo are good, but sizes availability always fall short.”

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Posted 4 months ago

“Products are fine but run much smaller than other brands”

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Posted 4 months ago

“1. AUD is converted to SGD automated and the price increase. 2. Please review shipping free during black friday. 3. 10% code expires too fast.”

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Posted 4 months ago

“Love your products but I find it difficult to get the sizing right. Pair this with a complicated and expensive return policy and it makes it hard to want to purchase more.”

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Posted 4 months ago

“Yeah not bad, love the product but sizing is so hard don’t really know till you get riding and sadly my bibs are too big for my and now they’re worn I can’t exchange them.”

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Posted 5 months ago

“Disappointed the sizing of the in seam length differs across the bibs in XL size.”

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Posted 6 months ago

“Disappointed free shipping applies after discount code. No other retailer I've used to purchase online has done this. Poor inventory levels of just released kit.”

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Posted 6 months ago

“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

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Posted 6 months ago

“Recently, Maap has increased their pricing. A little disappointed, as I have always supported Maap. Being said that, the email/enquiry was replied to a little too slowly, where I have to inquire through Instagram. In some cases, items (that were worn once or new items received) can be found to be torn due to the item not being stitched properly. I hope this can be looked into thoroughly. ”

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Posted 6 months ago

“Love your gear but bought a bundle lately to take advantage of the 15% bundle discount and free delivery. Unfortunately the size chart for the shirt was way out and I then had to pay for return postage and redelivery which seemed a little off with the cost of the order”

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Posted 7 months ago

“Bought a pair of oversocks and the maap logos fell of putting them on for the first time. Now I have one that says maap and the other says P”

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Posted 7 months ago

MAAP is rated 4.7 based on 2,561 reviews