Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.78

1.8 Rating 249 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Black & Decker battery drill on 21/03/2016, the drill was used at work for 11 days (very slow to charge). The drill was not required until last week due to change of job ( would not charge or hold charge). Last Tuesday I returned to the shop with drill and receipt asking for a replacement, I was told that the drill would have to be sent off to be tested, this was of no use as the drill was required for work (purchased new drill from tool station). Machine Mart will not receive any more money from myself, I find the response to my complaint laughable, this company appears to have the same response to complaints as Vodafone. I would not waste my time taking a functional tool back to the shop to ask for a replacement.”

Helpful Report

Posted 8 years ago

“Ordered goods on Monday for 3-4days delivery. Friday came no goods. Cancelled goods because of late delivery. After several promises of refund still waiting for refund into my account 6 weeks later Would not order goods and pay again over phone. Never known a company like them for not refunding promptly when it was their fault.AVOID THEM”

Helpful Report

Posted 8 years ago

“Our Clarkes pop-up Gazebo collapsed on us and friends at a barbeque whilst we sheltered from a rain shower. Luckily no one was hurt. Machine Mart's customer service did promptly reply but defended their poor quality product by advising that it would only cope with a light shower. Buyer beware and take a look. It has a sloping roof designed to drain off water, but it has not sufficient support on the sides. I think from a health and safety point of view it is negligent to ignore such an incident.”

Helpful Report

Posted 8 years ago

“ordered a poultry drinker never came rang twice over 4 week period stated it would be delivered never delivered shocking service will never use again had to use charge back to get a refund on the card i paid with.”

Helpful Report

Posted 8 years ago

“Purchased a clark saw bench, but when i got it home the sliding side extension table didn't sit flush with the rest of the table. It was raised, so work would sit flat. I returned it to the store and we checked the other one in stock and that had the same fault. They refused to give me a refund, even though HO agreed it was a fault. I had to spend more on another saw bench. I will never use or recommend Machine Mart Brighton again. Not happy. I left a 1* review on their web site weeks ago , which they haven't published yet.”

Helpful Report

Posted 8 years ago

“Ordered part. Didn't arrive. Phoned to find out what's happening. Told part discontinued. They had know for 11 days but had notified me and worst of all hadn't refunded me automatically. Wonder if they ever would have refunded me if I hadn't called them? Disappointed and now I find out the part isn't available after waiting 20 days.”

Helpful Report

Posted 8 years ago

“Purchased a Gasless welder Would not feed the wire, so was returned for repair they said found no fault after it being away for two weeks but the same fault was present, There then reply was retun it again to which i replied return my money please No joy there So i then contacted Customer services. there atatude was very much to be desired so i continued to threaten them with Trading standards to which there reply was so what go ahead as if to say they do not care about customer relations, In other words we have your money. So i will never buy from them again or any time in future If everybody does this then where is there costomer service then.”

Helpful Report

Posted 8 years ago

“I bought some sockets and a rachet. An hour or so later I went to return the ratchet as I had not been able to use it. I was flatly refused a refund despite the item being clearly unused and in original packaging. I was told I could exchange for something else or have a credit note that would expire in a year, so clearly they didn't have a problem with accepting the item back - they just wanted to hang on to my money. I'd never been to one of these stores before, and I'll never go again. Apaling customer service.”

Helpful Report

Posted 8 years ago

“After trying to deal with the idiots that work at their parts dept I gave up and got the parts off Ebay. I do wonder how Machine Mart stay in business with such an appalling back up and customer service.”

Helpful Report

Posted 8 years ago

“Items where supposed to be delivered by the 23rd December after several calls to the customer services still nothing by the 14 th January.Customer services are a complete waste of time, e mails are not answered. I would have thought a British based firm would have been better than this, in future I will deal with Chinese firms which appear to be far more reliable.”

Helpful Report

Posted 8 years ago

“picked mig welder up today from sunderland branch box had been opened staple holes where staples had been suspect been sold display model staffs attitude because i'd complained to customer service terrible 3 staff stood and watched o.a.p. me carry welder and trying to open door , parts missing so have to go back to pick up at my expense staffs attitude stinks avoid at all costs”

Helpful Report

Posted 8 years ago

“ordered and paid for mig welder sunday was told will be here wednesday i phoned on wed they said we will check deliveries and phone you , they phoned and said they are out of stock will be friday why couldnt they have phoned on monday when they ordered and said it is out of stock will be friday and they should close customer service dept because its a joke its always the customers fault if you want a welder go to dixons of westerhope where they value customers”

Helpful Report

Posted 8 years ago

“AVOID AT ALL COSTS I bought a Clarke ig1000 generator, kept it well maintained, and yet It keeps breaking down , it's had , 3 x recoil starters, £100 2 x ignition coils £50 2 x CDI units £50 I could have bought another generator, absolute rubbish, shop does not want to know. Sooner they go bust the better.”

Helpful Report

Posted 8 years ago

“Purchased a Clarke Battery Charger/Starter in May 2014 (18 months ago) has blown up and filled the shed with smoke luckily my husband was at home and saw the smoke coming out of the shed. Rang the shop, don't want to know, rang customer services, we can look at it for you but it will cost £25 inspection fee! There is nothing left of it to look at! Total CRAP service!! Wont bother again.............rubbish shop”

Helpful Report

Posted 9 years ago

“I have to use Machine Mart on a day to day basis through the company I work for, and whenever I see that an engineer wants to order something from there I immediately feel annoyed. There customer service (email and phone) is the worst I have EVER had to deal with. We are a loyal customer for them (I do not know why, I personally would've stopped using them a longgg time ago) and they literally do not care at all. We email them over a PO to order parts and they don't respond to emails EVER. Not an acknowledgment or anything, so I always ring them to make sure they have received it. It usually takes about 10 minutes of them looking for it before they find it and then they say 'yes it is being processed'. Not only do they all sound like they hate life and do NOT want to speak to you or help you at all on the phone, 100% I know the order is not being processed at all. It is meant to be next day delivery but we still haven't received something 2 weeks later. So obviously i just rang up to check my order, the guy spent 10 mins trying to find it and then once he found he said 'I can get this delivered tomorrow for you' in a very miserable mono tone voice ... so I said Ermm ok fine, where is it going to be delivered to? ... 'I don't know! Where it usually gets delivered to, whatever it says on you PO I don't know' ... I said ok bye - and hung up. He said it so rudely. I hate speaking to them, they all clearly have no customer service experience and hate life and people. If it was up to me I wouldn't use them but sadly our company does and SADLY I have to put up with these idiots. Next time I am going to ask to speak to a manager, but I have this feeling they're the type of company that don't care. I would give it 0 stars if I could.”

Helpful Report

Posted 9 years ago

“No point looking at web site or catalog as when you arrive at store they don't stock it , only to order , but they do have a far more expensive one on the shelf. Tried to contact to advise of disappointment . But no one answers the phone.”

Helpful Report

Posted 9 years ago

“Bought a 600w inverter, only they charged it for it and I have waited nearly a month and still no delivery. The customer service is hidden away on the website. Shoddy company”

Helpful Report

Posted 9 years ago

“Horrendous experience – ordered a garden roller and paid for it and still not received it 6 weeks later – excuse after excuse – nobody getting back to me – promises of phone calls with update not happening – WILL NEVER USE THIS COMPANY AGAIN – YOU HAVE BEEN WARNED !!! Steve Price – Npttingham”

Helpful Report

Posted 9 years ago

“Clarke IG1000 Inverter Generator - Really bad generator kept breaking down. Even thought very well maintained. Got a replacement that broke down as well. Then MACHINE MART said the second generators warranty was under the first generators. This was despite the fact the second generator was only four months old. They will not admit there is a fault with there generators despite me seeing five in for repair at the Edinburgh Store. The message is simple do not buy from MACHINE MART they sell faulty equipment.”

Helpful Report

Posted 9 years ago

“I must have purchased the Bob Marley of framing guns, it just keeps jamming regardless of the nail brand used or the air pressure. I've contacted MM to no avail, totally not interested and just flaunt the trading laws and consumer protection laws with impunity. Once bitten, twice shy, I will never again buy second rate Chinese tat at an inflated price from Machine Mart.”

Helpful Report

Posted 9 years ago

Machine Mart is rated 1.8 based on 249 reviews