Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.78

1.8 Rating 249 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful when ringing. I had to ring Machine Mart and have just noticed that the calls cost me £9 and £7 on 08714101250. Needless to say I am not happy. I wish I had used say no to 0870.”

Helpful Report

Posted 5 years ago

“Ordered a hedge trimmer. They took my money then told me it was out of stock. a month later I'm still waiting for a refund. Buy elsewhere. Unreliable company.”

Helpful Report

Posted 5 years ago

“Absolute awful company. Called technical department for advise prior to ordering a drier to run on my compressor. Was advised the drier come s with a 3 pin plug ready to use. It did not and now machine mart won't accept the unit back for a refund. Customer service team were rude, patronizing and very unhelpful. Two occasions was promised a call back and this only happened once. AVOID!!!”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews first. My annoyance seems minor compared to many on here. I ordered a small part for next day delivery on a Thursday about 2.35pm. Spending an extra £3 because as there website said "it's only £3 more for next day". I needed the part for the weekend hence paying the extra cost. I received an email invoice which stated 'Parcelforce' as the postal service. Friday came and went - no delivery. Great I thought but Parcelforce delivers on a Saturday. Saturday came and went - no delivery. I emailed them to state my annoyance that it hadn't turned up next day. I suppose I should be grateful they did reply. However the email was a standard, nameless email which gave no apology but rather a generic t&c's quote which annoyed me!! It turned up on Monday - completely inconvenienced me due to their lack of clear and concise information. WHERE'S THEIR CUSTOMER SERVICE? There was no clear details of their cut-off times for next day delivery just their sales gimmick to spend more money. I needed to order by 2.30pm!! The gave false details of the postal service because it arrived by DHL and wasn't collected by DHL from Machine Mart until the Friday!! They gave no apology for the inconvenience they caused. A decent company would of at least apologised perhaps even offered the refund of the 'next day' portion of the delivery costs, it's not like they don't charge enough as standard, at £4.99!! Won't use again unless I really really have to.”

Helpful Report

Posted 5 years ago

“A absolutely appalling company behind the scenes who sell dangerous repaired items and dont care. I feel sorry for the decent staff on the front line with tied hands. I purchased 2 repaired items from the green tag repair bay (mig welder and 200l compressor) and both were faulty. The compressor was sent out with a faulty psi gauge and no pressure switch setting so it ran and ran until the emergency valve kicked in. It also leaked air at the joints... Excellent quality from their engineers! Left unattended this could have been a disastrous and dangerous scenario. Best of all machine mart merely told me to fix it myself and offered no apology at all until prompted. There attitude is so blasé its shocking. The welder again never welded right from day one, came battered out of shape and missing bits. The experience and inconvenience the customer service department inflicted on me was unbelievable. The working standards of their repair engineers is now the pits and the company could not care less about you. Its all about what suits them or tough. I was so disgusted with the repairs i had been given i demanded new or nothing... Machine mart refused on all accounts and i returned the welder and fixed the compressor myself rather than letting their donkeys loose on it again. As a experienced engineer from aerospace, automotive, marine and manufacturing backgrounds i urge you to not buy from this company anymore unless its a simple product. They do not have the technical abilities to safely repair remotely complicated equipment and such are a liability. I will be taking my case further to ensure this does not go unnoticed before someone gets hurt.”

Helpful Report

Posted 5 years ago

“I ordered a shed online on 27/7/19. The delivery time, which was confirmed twice at the order point ,and afterwards, was 5-7 days. I have now been told 19 August is the earliest date for delivery! I contacted Machine Mart who said their is nothing they can do, if Shire sheds say it is later then that's your answer. They did offer a refund, which I did not accept, since I have a building project starting and the ONLY reason I ordered from Machine Mart was due to the delivery time. I have had to accept this date now, since I do not have time to arrange an alternative. Really poor service and clearly advertising a service that is not available.”

Helpful Report

Posted 5 years ago

“Purchased a brand new Compressor for our mechanics bay. It broke down within an hour of using it. No Replacement offered. 4 Week waiting time before they can "repair it". Unbelievable , a new item that doesn't work and they won't replace like for like. "Under their terms and conditions they only need to repair the item" Garage closing for a month..,. Thanks Machine Mart for Nothing. If I could give this company zero stars I would.”

Helpful Report

Posted 5 years ago

“Shocking customer service, 1 month so far try to get faulty item refunded/credit note. They still have item and my £100 and bluntly told me to sort it through trading standards! IM SPEACHLESS! Also cost me £5+ so far calling their 11p minute customer service”

Helpful Report

Posted 5 years ago

“How does this company survive, zero care for customers and terrible returns process. 1 day had an item that did not work and 3 weeks later waiting for machine mart to inspect it No refund or exchange offered Disgusting policy”

Helpful Report

Posted 5 years ago

“DON'T USE THEM. It took over a month to get a tool box delivered. No compensation offered. USELESS...”

Helpful Report

Posted 5 years ago

“We went in to buy a saw table (£230). There wasn't one on the shelf but one had been delivered that morning and was on a little pallet in the shop. The shop was empty, there was 2 members of staff and all the assistant had to do was remove 4 small boxes off the top of the saw and sell us it. And he told us to come back in 2 hours!!!! We will buy online in future as Machine Mart obviously don't need our custom.”

Helpful Report

Posted 5 years ago

“After sales care is ? sorry I can't say what I would like to because it involves a lot of swearing no more machine mart for me. Useless”

Helpful Report

Posted 5 years ago

“Went to the Ipswich store the other day, the customer assistant was busy serving someone and I could see the manager in store. I came in for a table saw and needed assistance, I knew they had seen me come in but he had not come to help. I ended up going to the counter but “James” was on his phone and ignoring me. When I asked him for help he was really condescending and sexist towards me when I told him what I was there for as if I didn’t know how to use it! I am not impressed at this behaviour towards me (a 23yr old woman) and will never shop here again!”

Helpful Report

Posted 5 years ago

“Forget about refunds unless the item is faulty you will not be able to return. Very unhelpful but from Argos or B&Q where you can get your money back.”

Helpful Report

Posted 5 years ago

“its great. best service i have ever had”

Helpful Report

Posted 5 years ago

“I have received my mig welder witch should come with free headshield but it didn't so I have to ring them up to get my shield”

Helpful Report

Posted 5 years ago

“clear and enthusiastic information from staff, I felt confident to buy what i needed”

Helpful Report

Posted 5 years ago

“This is initial comments based on a recent order. It is only based on the order & delivery process, not the products. I ordered several items on 28/01/19 with expected delivery on 31/01/19. At the time of purchase (web site for home delivery) there was nothing to suggest that the items were not in stock, however, on 01/02/19 having not received the delivery which I waited in for (or had any email updates) I became suspicious that not all was well (as most companies send updates through the dispatch phase etc.) so decided to call machine mart to get an update on my order. Customer services person was polite, but did not give me the impression that they were prepared to make much of an effort on my behalf to pursue more to get my items to me. I was told that one of the items was not in stock & that due to this the rest of the order had not been dispatched (items in stock). This was frustrating as I was waiting for the products to complete a job. When asking when the product would be available, I was told to my dismay it may be 10 more days, which would be approx. 2 weeks from ordering. I asked if they had any of the required item at another store which could be forwarded on to me, but was told that even though there were at my nearest store (40mins drive) they could not have this item sent from there which I find again frustrating for what I assumed would be relatively easy logistically for a national company. Customer services person said I could cancel the item from my order then go to my 'local depot' to pick one up, but having gone through the online ordering process, I was unwilling to drive this distance when I feel machine mart should be trying their best to deliver a purchased product to the customer. If I had not chased up my order would machine mart just left me waiting for an additional 10days before they updated me on the status of my order? I had also paid for delivery which I asked if they would consider discounting for my being additionally inconvenienced to which I was told they would not consider this. Again disappointing as delivery costs are not exactly cheap, along with the waiting in time on the suggested delivery day. So I will have to try to be in again to receive the delivery when it arrives. Hopefully I will receive concise tracking info so I can work round the delivery. Most companies I deal with are very proactive in informing me promptly if there are any issues, so this is a disappointing experience with machine mart online. Lack of prompt information is one of the most frustrating aspects, as if they could not deliver the product in a timely manner I could purchase from another supplier. Was very close to cancelling the entire order, but will stick with the order & see how it turns out.”

Helpful Report

Posted 5 years ago

“Awful customer service, and very bad experience. I bought new welder machine, after a week returned because faulty gas regulator:( After 9 weeks still no refund or replacement.”

Helpful Report

Posted 5 years ago

“I purchased a Clarke CL500M Lathe/Mill combo in March last year. Trying to keep this short... Machine auto feed died, got it fixed. Lathe bearing died, got whole machine replaced. New machine didn't key t-key in mill so mill didn't work. Mill got taken away, installed and 'tested'. I get it back and install it. It sounds like a bag of nails, dead bearings. And it chatters massively. What a pathetic service. 9 and a half months of effort and money for nothing. I will be going to trading standards and my bank about this. Never buying anything from them again. Absolutely appalling customer support.”

Helpful Report

Posted 5 years ago

Machine Mart is rated 1.8 based on 249 reviews