Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.78

1.8 Rating 249 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service with lots of product choice.”

Helpful Report

Posted 6 years ago

“Over a week ago I ordered a some rubber flooring to lay down in my new shed, I was told that it will be ready in a few days, five days has gone by and I still have not received the item. So I made a phone call to the small outlet shop in Enfield and asked one of the shop assistance where is my flooring I order, he said that he was sorry but they did not order the item and that as we are speaking he is ordering the item and again that he is very sorry. He did promises me that I will receive the item in three days, well three days have now pass and I still have received this item, please note that I do have my tradesman coming to lay this flooring down and I now have to cancel this appointment because of the promise that was made. I was told that this item will arrive today and now it is late evening, so I will be phoning them first thing tomorrow morning. This Machine Mart out let shop in Enfield is not fit for purpose so please be aware that the manager of this shop has no costumer manner or honest skills to deal with such a small mess up, and I do hope that the head office will have a word with their personal staff and management.”

Helpful Report

Posted 6 years ago

“I purchased a mig welder less than two weeks ago and when it went wrong I took it back. The guy told me it was a common fault and I should have been told. Anyway, he said he can up grade it to a more expensive model but for a refund it would have to go to be tested (even though you can clearly see the the problem). I will have to wait 28 days as that is their rights to see that it is faulty, then I will have to travel back to the store for a third time (still with no welder) to get a refund. If I knew they were the only company with such a long winded and frustrating right to do this I would have gone to screwfix or another supplier. """""""Stay away from Machine mart""""""”

Helpful Report

Posted 6 years ago

“Tool chest less than 1 year old fallen apart. Insisting has to be returned and examined for 2 weeks. When I have explained I can not work without my tool chest the refuse to assist in any way. I have asked the common sense question of how do I work? To be told they can not advise on the matter. Appalling attitude and service.”

Helpful Report

Posted 6 years ago

“Catalogue clearly stated a Cordless Hedge Trimmer came with a Battery and Charger. A member of Staff later confirmed it, stating "it comes with everything listed in the catalogue". When it arrived 10 days later (not the promised 3 to 4 days) there was no battery or charger supplied. According to their Customer 'Service' they do not have to stand behind their advertisements, their catalogue or what their staff say!!!”

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Posted 6 years ago

“Called to check stock availability, very friendly and efficient. Tool as described available at a reasonable price.”

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Posted 6 years ago

“Great choice, great prices and great service, thank you”

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Posted 6 years ago

“For specific tools, your can't bet Machine Mart. Their staff have a wide range of knowledge about all their tools. The service is second to none.”

Helpful Report

Posted 6 years ago

“bought an expensive Clarke High Frequency Automatic Battery Charger back in 2015. It failed within 12 months, after very light occasional use. The Store wouldn't replace - said they would need to send to an engineer. So weeks later I get a call saying it was broken (yes I knew that) and they would replace it. Great but another 40 mile round trip and more time wasted. And guess what the replacement just went wrong after occasional and light use. No chance now for a replacement or refund as its over 12 months since the last debacle. I may as well have bought a cheap one from ebay!”

Helpful Report

Posted 6 years ago

“Always friendly and helpful and items not in stock are available with-in a few days of ordering.”

Helpful Report

Posted 6 years ago

“Bought a Space Heater for my workshop from Machine Mart. It failed after less than 5 weeks of use and I need it for my business. The staff in the shop flatly refused to exchange or offer a refund even after I explained I would have to purchase another because my business depended on having a warm workshop (Vehicle Wrapping). I was told theri engineer would have to look at it first to see what the fault was! This was on Saturday and I recieved a call on Monday to say it had been repaired but it would be a week before it would be returned to the shop!! I couldnt believe what I was hearing. I explained again that I had purchased another unit elsewhere as I needed it over the weekend as I had customers booked in. I was advised that if I wanted a refund I would have to speak to customer services. When I did this the call taker couldn't see what the problem was and said I should have been offered a refund, and would be contacted by the store manager soon. Within two minutes the store manager said he would agree to refund my the money. The reluctance of the store manager to offer me a refund is disturbing and not at all customer focussed. I will not be using Machine Mart again, nit only are they more expensive than the likes of Amazon but their returns policy is a disgrace.”

Helpful Report

Posted 6 years ago

“NEVER MIND FREEBIE FRIDAY HOW ABOUT CUSTOMER SERVICE ? ........ I bought a wetstone grinder in November its had very little light use, it started smoking from the gearbox last night, so I took it back to the local machine mart store, to be told I couldn't exchange it,until it had been investigated by an engineer, when I said I wanted to spend more money with them and by a more expensive model I was told that I couldn't do that either until the fault had been investigated. I explained that I am engraver and cannot work without sharpening my tools, but the sales assistant said he couldn't help other than to sell me another unit which I could have a refund for IF the engineer concludes the fault was was caused by a manufacturing fault. customer service gave me the same answers. I don't know of ANY OTHER RETAILER who will not refund or replace until they have examined the item, pretty sure there is an infringement of consumer rights here which I will be investigating, I now have to tell my customer he won't get his piece for over a month now as I go away at the weekend, which Im sure he will be pleased to hear. ...... well done machine mart you have just lost a long standing customer .... I won't be buying from you again & will make sure I pass on the message to friends and colleagues”

Helpful Report

Posted 6 years ago

“As always, fantastic service and helpfulness in carrying purchases out to the car. Cant' fault machine mart. GREAT prices, great quality and friendly staff. 11/10 Machine Mart :)”

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Posted 6 years ago

“Top notch delivery”

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Posted 6 years ago

“I bought a Clarke inverter generator and theirs was the lowest price I'd seen. I also had the option of picking it up myself from one of their stores, rather than having it delivered.”

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Posted 6 years ago

“Bought an oil filled radiator BR13/250. Did not use for a year, when I did it keeps cutting out at 55 deg, Clarke provided replacement thermostat but no change. Stupidly left it for 13 months after purchase, now Machine Mart and Clarke don't want to know. Do not buy this product if you want to heat a space.”

Helpful Report

Posted 6 years ago

“The order was placed without hassle, and promptly dispatched to the post office of my choice, which is a great option for people who lead busy lives and always out and about. Just a shame that Parcel Force let the side down by delaying the delivery.”

Helpful Report

Posted 6 years ago

“Good quality products for the enthusiast with especially good prices when they have a VAT free event!”

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Posted 6 years ago

“Every now and then Machine Mart provide a VAT free offer on some of their products.This has enabled me to buy some wood working tools and machinery saving me a number of pounds that just go to the government.”

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Posted 6 years ago

“Bad refund policy...”

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Posted 6 years ago

Machine Mart is rated 1.8 based on 249 reviews