“I'm rather surprised you've asked me for a review, as I had a difficult experience with you regarding the Clams Casino I ordered. They came with no ice & were spoiled. I called your Customer Support several times & was only offered a 20% discount on a future order, which I found deeply insufficient.
After writing you an angry email & contacting the Better Business Bureau, I was finally offered a refund.
While, I must say, the other item I ordered, the items I was sent by a family member & the items I sent him, were delicious, the above incident left (excuse pun) a really bad taste in my mouth.
I sincerely recommend that you revise your Customer Service policies to be more generous to your customers who are, after all, paying premium prices & expect better treatment from you.”
“Delivery was right on time, product packed beautifully. However; all of the items I bought were disappointingly below average when it came to eating them. I sent them as a hostess gift to friends we spent the Holidays with. I was increasingly embarrassed as my hosts served each of them.”
“I ordered 9 gifts for Christmas and 5 arrived on time. 3 never showed up and were replaced with a different item, but I was not notified. I got a refund for 2 shipping fees and 1 package. For all the pain and stress, I paid $18.00 in shipping for each gift. I will not use your company again.”
“The item we purchased was a Buche de Noel as a gift. It was delivered promptly. Our friends had nothing but good to say about it. They said it was absolutely delicious. I was notified when the item was delivered.”
“For Christmas the last 5 years we've tried several different businesses so my wife does not have to cook all the side dishes. The family did not like the Green Bean Casserole; tasted freezer burned. Clam Chowder was decent but their is better to be had. Everything else, Cheddar roles, Kettle Cooked Apples and Key LIme Bites were awesome.”
“MacKenzie never fails to produce the most delicious foods. They make the best gifts with simplicity in ordering. Their products arrive on time almost always. Sometimes the products may be delayed during busy times of the year and we understand that especially if we order late, so I recommend ordering early on holiday times. We have never been disappointed with any of your products. Thank you!”
“I ordered the beef wellington for 2 for my sister for Christmas. She lives in another state. I wanted her to enjoy a very special dinner without the prep. She LOVED IT! She said she'd never had anything so delicious. I will be ordering again. Thank you!”
“It was delicious and wonderful I love the turkey wrap. The stuffing was wonderful. I didn’t get to try the soup because I left it in the refrigerator too long next time. I haven’t tried the rest of the stuff yet but will soon thank you. You’re great cooks I’ll use you again.”
“The Scottish smoked salmon came well cooled and packaged. It was buttery and wonderful. We enjoyed the 1 lb with mayo, capers, copped eggs and red ones at Christmas. The 4 oz packages freeze well and come in handy for a healthy snack or appetizer for 2.”
