“Never - Never will I ever order from this company! Horrible food & customer service. Contacted them with no resolution! TERRIBLE all the way from ordering to conflict resolution…..”
We sincerely apologize for the unpleasant experience you encountered. Your feedback is crucial, and we're dedicated to enhancing our service. If you have any further concerns, please don't hesitate to contact us via email at info@mackenzieltd.com or by phone at 1-877-867-6851. Our customer service hours are Monday to Friday from 8 AM to 4 PM EST.
Best regards,
Customer Support Team
“Terrible, never delivered. It was a Christmas gift for my 90yr parents. Did not ship for Christmas. They were going to ship for New Years never did. Terrible customer service.”
Ms. Watkins,
We regret the inconvenience you encountered. It appears our customer service team was able to assist you. Please accept our sincere apologies for any frustration, and thank you for bringing this to our attention.
Best regards,
Customer Support Team
“Package arrived and looked like it had been run over. Sent and email to the company and no response. Items were broken up inside the package. I was unable to use them for the event.”
Thank you for letting us know. For assistance, please contact our customer service department at 1-877-867-6851 during our hours of operation, Monday to Friday from 8 AM to 4 PM EST. You can also reach us via email at info@mackenzieltd.com. We're here to help!
“The only item out of my $200+ order we liked was the molten chocolate cakes. Everything else ended up in the trash. Won't be buying from you again. Please take me off the mailing and email lists. Very disappointed.”
“Would give a zero but that isn't a choice.
Ordered the large gingerbread home and tree as a xmas present for a special grandchild. Never received. Called after xmas and the order hadn't even been sent. Had the same experience several years ago... placed an order that never got sent. Absolutely ridiculous. Won't do this a third time. Bye bye Mackenzie for good. 😡”
“I have ordered Mackenzie smoked salmon for the holidays over many years. This year, 12/2023, was a disaster from start to finish. The order process on the website completed, and then never sent any confirmation of completion texts or emails and gave no indications on the website of a completed order when signing back in. So I ordered again. Then surprise both orders arrived.”
“Your rather small item arrived in an extremely large container. That might explain the unreal shipping charges which added approximately 30% to the high cost of the item. As to the product, we ordered a quiche, tried to follow your cooking instructions to the letter. At the end of the recommended time, the internal temp of this dish was 42 degrees. After cooking for a total time of over 90 minutes(!) we were able to try it. The quiche was not mixed very well, some bites were extremely peppery, others were quite bland. We will not be buying anything from you again, you can be sure of that.”
“I ordered 9 gifts for Christmas and 5 arrived on time. 3 never showed up and were replaced with a different item, but I was not notified. I got a refund for 2 shipping fees and 1 package. For all the pain and stress, I paid $18.00 in shipping for each gift. I will not use your company again.”
“Would never order again
Food came early but missing items and quality was poor. Waste of money for what was intended to be a Christmas treat for family members.”
