Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 237 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks like a total Scam - found an unexpected DD first payment to Magazinesdirect for something I haven't subscribed to. Now cancelled with the help of my bank. Watch out for this.”

Helpful Report

Posted 1 year ago

“Clearly a scam site. This is the second time I have used them and NEITHER ORDER WAS RECEIVED. No response from customer service. There is no way they are legit.”

Helpful Report

Posted 1 year ago

“They are either dishonest or incapable of meeting their financial commitments. They have failed to pay us a refund owed for months now, and then lied about paying it to PayPal, pretending that PayPal had failed to pass it on. PayPal's intervention led to Magazines Direct re-confirming they owed us the refund and yet they continue to delay paying it.”

Helpful Report

Posted 1 year ago

“Horrible. Ordered a single issue magazine in September and never received it. Customer service is a joke because somehow this is my fault. Laughable. Now I have to pay 3 times the price even if I can find that magazine. Do not buy from them.”

Helpful Report

Posted 2 years ago

“I bought a subscription for my sister December 2002. I want to cancel it now but I cannot get in touch with them. Their customer service is diabolical and their website is a sham. Do not but from these people I’d I could give them minus stars I would do. Telephone number doesn’t work.”

Helpful Report

Posted 2 years ago

“I ordered 7 single issues of different magazines which were a great bargain as they were a lot cheaper than in the shops. They took three weeks to arrive but we have had some postal strikes. They all arrived together and in great condition. Personally, I am very pleased. Thanks!”

Helpful Report

Posted 2 years ago

“They deserve zero stars. We have four subscriptions with them. One magazine stopped producing after two issues. Magazines direct informed us we would receive a refund within 30 days of their email notifying us of the ceasing of that magazine. The 30 days expired three weeks ago. Magazines Direct won't respond to emails about providing the refund. For our other three subscriptions we are owed multiple magazines for each of them which were not delivered over the past four months. Magazines Direct have twice promised their delivery and still we have not received any one of them. If Magazines Direct don't resolve these issues with us in the next few days, we are going to refer them to Which and seek advice as to which trading investigator Magazines Direct's conduct should be referred to. They give every indication of being unable to meet their subscriber commitments.”

Helpful Report

Posted 2 years ago

“This company is useless. They take your money and do not deliver. Their customer service is ridiculous. I wonder if it's a legit company. DO NOT ORDER FROM THEM.”

Helpful Report

Posted 2 years ago

“No complaints, surprised to see so many negative reviews tbh. Ordered PC Gamer and got all the issues so far.”

Helpful Report

Posted 2 years ago

“The magazine I've purchased never arrived. I've sent emails about the issue, even offered to pay separate shipping so the company could send me another one, and they simply won't respond. I purchased the magazine in May, waited a month for it and nothing, contacted them about it, and they just ignore me. And I have paid for it in advance! So if you're looking to buy any magazines, try a different company.”

Helpful Report

Posted 2 years ago

“Worst magazine company ever! Don't buy from them. I've purchased a single guitar magazine, never received, then I sent a couple of emails and offered to pay for extra shipping so they could send me again, and no response. Sent another email to figure out if they were going to send me the magazine or not so I could buy from a different company and they just won't respond. If you're thinking on purchasing magazines, buy from another supplier. Magazines Direct sucks!!!”

Helpful Report

Posted 2 years ago

“Ordered an annual subscription to one of Magazine Direct home and gardens magazines. WORST customer service I have experience. I opted out for renewal during the year as magazines just never arrived. Despite raising emails, calls and live chat queries with their customer services, the company confirms they have forgotten to send it over 6 months now, ignore requests for refunds and do not acknowledge this request - avoiding the conversation at all costs. 6 month's later no refund and no copies. The approach and false promises make me feel that this company is untrustworthy, unreliable and have taken the money and not delivered. I have never written comments before but this feels completely wrong and I would not want anyone else to have this experience so would suggest they are avoided. For a magazine I always looked forward to, they have now put me completely off buying any of their products again.”

Helpful Report

Posted 2 years ago

“oversold magazine, refunded me with no email. also never got email confirmation even after emailing them about it”

Helpful Report

Posted 2 years ago

“We previously subscribed to 3 magazines, but opted not to renew. We currently purchase single issues of one, however it is still hit or miss whether we receive it.”

Helpful Report

Posted 2 years ago

“Ordered a six month subscription of Sporting Gun which they offered 2 free tickets for the Scottish Game Fair for new subscribers. Phoned their customer service who had no knowledge of the offer. This company should be avoided at all costs and deserve to be called out for what they are and cannot be trusted to deliver”

Helpful Report

Posted 2 years ago

“I purchased a 12 month magazine subscription back in Dec 21, which included a free gift. By March I had heard nothing and received nothing so decided to start chasing. The phone number supplied connected to another country. I became suspicious and asked to cancel my subscription and get my money back. I was told they couldn't do this and would need to cancel the magazine publisher directly! They then arranged for a copy to come out to me urgently, which arrived about a month later, not through the post, but some random guy in his car. I heard nothing again for another month or two so left a scathing review after which I received a response and apologies only to receive another magazine, not through the post again but a random guy in his car......fast forward to now and I have received a total of 3 magazines in 7 months and only receive one when I chase. They wont give me my money back and I can only speak to a foreign chap with bad english. This is some kind of scam, not sure I'll ever receive my magazines as I've given up chasing for them. Will just leave this review wherever I can to warn others.........AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Complete and utter Scam - they are taking money from my account and I don’t have an order and it’s a nightmare trying to cancel it !!!! It’s a scam based in India - please be careful l!!!!!!”

Helpful Report

Posted 2 years ago

“Absolutely appalling. Been waiting since last September for the promised free gift. Despite SEVEN emails saying they’re really sorry and the gift is now on its way, it never arrives. No explanation, nothing other than a “sorry” we’ve now sorted it please wait another twenty eight days for it to arrive. I have now waited for the original sixty day and am now in the middle of the FIFTH lot of twenty eight days. Will never buy another subscription again from this company.”

Helpful Report

Posted 2 years ago

“Absolute scam! I wanted to try 6 copies for £6 and then cancelled and they re set up a direct debit and took a further £6 under a different company name which they did 3 times even tho I’d cancelled with my bank so they’d saved my bank details and reset it up illegally then they continued to send me magazines and bill me £44.50 quarterly (several times again) I’ve tried cancelling so many times and they continue to take my money with my bank details! I will have to change my bank card”

Helpful Report

Posted 2 years ago

“What a complete sham ! After taking out a digital camera subscription expecting a free gift which has never arrived and probably never will this is after call after call only to be told yet again the gift is on its way complete and utter tosh ! I wonder how many other people have taken out a subscription expecting a free gift for it never to appear ? I would not touch this company with a barge pole !”

Helpful Report

Posted 2 years ago

Magazines Direct is rated 1.1 based on 237 reviews