Magnet Reviews

Name: Magnet
Rating: 1.65

1.7 Rating 133 Reviews

14 %

of reviewers recommend Magnet

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Metrics

1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Legs missing from oven housing, drawer runner screws missing, instructions contradicting for fitting of pull out drawer. Experienced fitters having difficulty with instructions. I would not be recommending their kitchens to anyone especially after two visits back to get things that should have been supplied”

Helpful Report

Posted 2 years ago

“Terrible quality, the fitter was useless and we had to get someone back to fix the issues. Over priced and after doing research, we have been ripped off!”

Helpful Report

Posted 2 years ago

“Incompetent liars. The salesman charged us for a fitted kitchen without visiting the site to assess services or measure up. When the fitter came he said it would cost £350 more than we had already paid. Kitchen still not fitted a month after promised date. Magnet have had our money for months and not provided anything.”

Helpful Report

Posted 2 years ago

“Design was very good but actually getting the kitchen fitted took months and there is no communication from Magnet whilst this takes place and no After Fit contact. We were told we would have someone visit from Magnet after the installation to check everything is ok. Despite repeated emails this has not happened and the tap in our sink is hanging so loose now it's ridiculous.”

Helpful Report

Posted 2 years ago

“I went to the Musselburgh shop today, the guy was almost jumping with excitement when I arrived. Well...the minute I mentioned my price, his demeanour changed rather quickly. He actually told me he didn't have time to spend with me. Disgusted, money is money at the end of the day, and I only have room for 3 cabinets!!!”

Helpful Report

Posted 2 years ago

“I would like to echo the comments of the last reviewer I had the misfortune to deal with the High St Ken branch”

Helpful Report

Posted 2 years ago

“Poor customer service, kitchen put in at wrong height and blamed me for not telling them I was putting flooring down on the bare plywood floor…… Some appliances don’t fit under the units. Nothing resolved 2 years.”

Helpful Report

Posted 2 years ago

“Still have an incomplete kitchen and was promised it would be done by Christmas. Poor communication and impossible to get information.”

Helpful Report

Posted 2 years ago

“HELLS KITCHEN, or KITCHEN SHOWROOM FROM HELL. A more disinterested, underwhelmingly disrespectful gang of staff, operators and owners you would struggle to find anywhere. Particularly at the Watery Lane, Preston, Lancashire showroom, where my wife and I, both of whom are elderly disabled pensioners visited hoping to install a kitchen designed around our needs of eye level placement due to our inability to bend, looking for layout idea's, a brochure, and hopefully get some design input coupled to a cost estimate. Unfortunately, having parked up and entered the building, not a single person could be bothered to raise sufficient enthusiasm even to notice us as they were all way too busy laughing and talking between themselves. Worse still, nobody bothered to point out the need to record our car registration. A requirement we discovered weeks later when a demand for £60 (raised to £100 on appeal) appeared through our letter box, despite there being no sign as per IPC requirements at the site entrance, and no signs in the bays we used. There is however a small sign at the door entrance. But unfortunately, as my wife walks with a stick with her free arm linked to mine for steadiness, we both need to look down ahead of us so as not to trip each other up. So yes, we missed it. And as I've said, the staff were too busy with each other to put us right. All subsequent appeals have now failed, including one to the MD of Magnet personally. A cheap shot, 'robbing' elderly, disabled, genuine customers. Well, would-be customers. I personally would never go back there again. So a blessing in disguise in some ways as the kitchen units are poor quality, and allegedly, the fitting and after-sales service is equally poor. Not the best approach to boosting income. On the plus side, loosing the £100 may turn out to be a blessing in disguise long term. Stick with Wickes, Wren, or B&Q. All better quality by far, with genuine 'free' customer car parking.”

Helpful Report

Posted 2 years ago

“The manager’s attitude was absolutely disgusting!!! I’m still in shock after the experience.. he was so rude and didn’t care whether he had my business or not.”

Helpful Report

Posted 2 years ago

“Horrible customer service. In a nutshell, kitchen has been delivered over a month ago, left on site and still uninstalled. They are very poor at returning calls, passed on my details to their installer (without permission) and the installer even emailed me asking for more money after we have paid everything to Magnet. Terrible, shambolic and stressful. AVOID.”

Helpful Report

Posted 2 years ago

“We were very impressed with the customer service we received, a majority of our painted doors had water marks on them and as a good will gesture, Magnets replaced all the doors that had marks, very impressed with their service”

Helpful Report

Posted 2 years ago

“I am kitchen fitter and I’ve recently installed a magnet kitchen for a customer. I will never again take on a magnet kitchen fit. Quality is poor and customer service dreadful, even with trade counter. Kitchen vastly overpriced and felt sorry for customer, having been ripped off.”

Helpful Report

Posted 2 years ago

“Read the reviews and possibly relieved as we have had quotes from Independant and chain kitchen suppliers and for 14 units without appliances and fixtures came in at an average of £6.5k. With 50% off with Magnet we had the surprise quote of £11.2k (£22k full price) by magnet on MDF doors which are priced as such as they have a better coating, £6k for “services/fitting” where others are charging £3.5k and quartz top averaged £4k yet a lovely quote of £9k from Magnet. Without sale we would have a kitchen with MDF doors and without appliances costing £40k. Really disappointed and found the visual design when presented wasn’t even completed, virtual design Manager when contacted stood by the quote.. nothing further can be said!”

Helpful Report

Posted 2 years ago

“The quality of service from Magnet kitchens is absolutely awful and I would not recommend them under any circumstances!! Pretty much everything was done badly – they were very disorganised, communication was really really poor and the quality of the installation was bad (29 snagging problems to date - some minor, some major). The process has been really time-consuming and stressful. The installers tried to fob me off a lot of the time when I pointed out faults and Magnet have shown very little interest in putting things right. I’ve been chasing them for several weeks for a substantial refund I’m owed (not paid yet). They put my email address and mobile number on their marketing lists after I asked them not to. See photos on mymagnetkitchen.wordpress.com”

Helpful Report

Posted 2 years ago

“What was designed and delivered was not what we discussed in-store. Panels were added to the order, which we tried to cancel but we were told we could not. Handles for the units were removed without our instruction The fitting went ahead on instruction from the store even though we said we need further discussion.”

Helpful Report

Posted 2 years ago

“The service from Magnet kitchens is terrible they dont return calls and the manager of the Aintree branch told us point blank they didn't want our business and to deal with a branch 40 miles away. Do not bother with this company for kitchens as they cant be bothered changing designs and the internal politics is disgarcefull - avoid at all costs!! They are prepared to loose kitchen sales rather than ensure their staff do a good job for their customers.”

Helpful Report

Posted 2 years ago

“I have ordered a Magnet kitchen but am feeling very anxious now I've read these other reviews. In fact I've already been put off by lack of communication. I had to delay the fitting because I caught Covid - I asked the salesman to ensure he told all people involved. Despite that, while I was really ill, I received 5 calls from hauliers, unit and worktop suppliers wanting to deliver items, so I had to tell them it was postponed and to deliver to Magnet warehouse. Then on the original installation date the hauliers arrived to deliver the kitchen! I complained to Magnet customer services, but no one will apologise or tell me whose responsibility it was to postpone. As others say, once they've taken your money, all customer Care goes out the window....so watch this space come end of January!!!”

Helpful Report

Posted 2 years ago

“I recently bought a kitchen from Clare in the Stockton branch and the whole service from buying to fitting was excellent. I would recommend anyone to visit Magnet and see Clare and she will look after you from start to completion”

Magnet 5 star review on 11th December 2021

Helpful Report

Posted 3 years ago

“We went to Magnet Beckenham and were very pleased with the service from start to finish. Jodi and Kelly were extremely helpful and Kelly went out of her way to do 2 final measures. She was very knowledgeable and always helpful. We got a Tatton midnight kitchen and are pleased with the finish, except the end piece of the island (not one piece but two that need fitting together so not as seamless and design drawings didn't show). All in all a very positive experience and would recommend.”

Helpful Report

Posted 3 years ago

Magnet is rated 1.7 based on 133 reviews