Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.22

1.2 Rating 129 Reviews

5 %

of reviewers recommend Maisons du Monde

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Metrics

1.2

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 1 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling service - do not use! Ordered a chest of drawers which arrived with drawer knobs missing on delivery. Reported this via their email service 3 times and was completely ignored. They still took full payment for the item and after 3 phone calls in which they promised to send the missing pieces I was then told they couldn't send the drawer knobs but could offer a gift voucher - to use on their website! This all took over a month and was not resolved. Would not recommend this company at all.”

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Posted 5 years ago

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Posted 5 years ago

“Watch out - you cant return damaged items Terrible customer service. They deliver a damaged mirror and after three complaints still no reaction or money back. It has been 4 weeks now! Watch out before you shop here! My order delivery number: N° 68945285 - please contact me as soon as possible to schedule the return of the damaged mirror and return the money. Maybe a public review helps get this company motivated..... it is my last resort.”

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Posted 5 years ago

“No customer support, impossible to know where my parcel is.”

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Posted 5 years ago

“Had a greenhouse delivered that was damaged. Emailed to inform immediately, and received standard no reply acknowledgment suggesting further from them. Since then NOTHING! Now three weeks. Terrible! Will go into local store and cause a scene and contact credit card company and bank. Nothing but theft.”

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Posted 5 years ago

“Fast delivery of tv unit but damaged. Second one arrived and the interior of the unit looks like it wasn’t painted. Bubbling on the areas that are painted. Very disappointed. Expensive for what it is. Will not use again.”

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Posted 5 years ago

“Bij Maisons du monde zal ik nooit meer een bestelling plaatsen. Maisons du Monde heeft op 13 september een kapotte bank-koffer bij mij afgeleverd. Diezelfde dag heb ik een retourmelding gemaakt op hun site. Ik heb nooit een reactie hierop gekregen. Ik heb vervolgens nog 2 keer een retourmelding aangemaakt en via de mail foto's opgestuurd. Nooit een reactie gekregen. Afgelopen maandag heb ik voor de 4e en laatste keer gebeld naar de klantenservice. Telkens wordt beloofd dat TNT het product zal komen ophalen. Tot nu toe geen enkele reactie. Nooit meer!”

Helpful Report

Posted 5 years ago

“The customer service is rude and unhelpful. To talk to a manger they said would be 2 weeks for a call back. I have never been treated so poorly after buying so much. Do not order from this company.”

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Posted 5 years ago

“Hats off to the delivery drivers who found our address but not to maidens du mined for what they delivered. So fa bed looks good in theory but there is a gape between the seat and the frame of about an inch and the second night people slept on the bed it collapsed. Trolley arrived battered and bent. I was attracted by sustainability claims but they are just fluff - everything arrived swathed in plastic and worse polystyrene. I should have smelt a rat when I was informed that the detachable covers could not be duplicated. This is tat masquerading as sustainable quality. No reply yet from customer services to my complaints.”

Helpful Report

Posted 5 years ago

“With Maisons du Monde I had one of the worst customer experiences when shopping online. I ordered a cabinet online that was delivered twice damaged. Worst of all, however, was the coordination between MDM and its delivery company (TNT). The 2 returns of the damaged products were full of misunderstandings and communication issues, which resulted in me having to stay at home for a total of 5 different days so they could pick up the damaged cabinets. Meanwhile, the huge product was lying (still packed) in my living room the whole time. I actively tried to clarify the situation between MDM and TNT, but none of them showed any interest in it and they just pushed the responsibility to each other. I'm still waiting for the refund and an apology (which I am certain will not come). Never again MDM.”

Helpful Report

Posted 5 years ago

“Appalling quality and the mirror I ordered arrived broken. Their offer - a partial refund.”

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Posted 5 years ago

“You can't have your items shipped to the store, so you are required to pay 160 Euros in shipping... then got 3 contradictory email about when the items would be delivered... on top of this since we live closer to French store we ordered in France and paid the VAT in Switzerland - informed this is very easy and they take care of everything for you... which of course they don't, but kindly charged us 20 Euros "frais de dossier"... for doing NOTHING!!! what a joke! NEVER ordering anything or shopping at Maison du Monde EVER again.”

Helpful Report

Posted 5 years ago

“Terrible shipping and customer service - not to trust at all. Delay of over 20 days on my shipment without warning (after I stayed home to receive the package for two days).”

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Posted 5 years ago

“Completely disorganized company. I ordered several items in their online shop, of which two were broken. They offered me 100 € for keeping the items (which is ridiculous since they cost 600 €), which I denied so that they bought me the new items. The logistics company (even more unorganized) was not able to take back the broken items the two times they came to my house. Four month later, they contact me to take back the broken furniture, expecting that I stay at home during my working hours and arriving even one hour before the appointment. Another item had a missing piece, which they were going to send me, but it still did not arrive after 5 month...”

Helpful Report

Posted 5 years ago

“The worst customer service ever !!! My sofa was due to be delivered on a certain day, it never arrived. I then got am email from Maison du Monde asking me to rate my delivery. When i phoned them to say nothing had arrived their response was that the delivery had been signed for and it was no longer their responsibility. The woman i spoke to couldn't have cared less, in fact she seemed genuinely irritated by my concerns. Luckily the delivery company were very understanding and helpful and found my sofa in a warehouse in Malaga and delivered it the following week. I wouldn't recommend purchasing anything online from this awful company thankfully the sofa is lovely as i would hate to think how difficult it would be to return something.”

Helpful Report

Posted 5 years ago

“I had an absolutely horrendous experience. Ordered a product, and soon I got the tracking link for the delivery. The link didn't work, and 10 days later, still no delivery. Since then, it's been a combination of chasing customer service (their solution being to arrange my own delivery by calling an international number). The social media person tried to help: 3 times the delivery company was supposed to call me, and they didn't. Then Social Media said they'd arrange my delivery in one of the days I said I'd be available. Nothing showed up, I waited like dog, with no idea when/if anyone will come. This is a joke of a company. It's absolutely embarrassing and frustrating. I would never recommend a service like this to anyone PS: Item still didn't come”

Helpful Report

Posted 5 years ago

“Horrendous and disgusting service by a bunch of incompetent liars. I have been waiting for 2 months now for them to collect items I've returned. I have sent countless emails - the majority of which are ignored. Those that do receive a reply tell me my items will be collected within 3 days and that my case has been escalated to the manager who is trying to resolve it as soon as possible. I have received 10 responses like this over 6 weeks. I have never encountered such incompetence before. It's shocking how a company like this blatantly and publicly steals from their customers. Warning to all: DO NOT BUY ANYTHING FROM THIS COMPANY.”

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Posted 5 years ago

“Order was to be received Feb. 26, 2019. The date has come and gone with no product. I was advised by MDM that the order was delivered, it was not! I am awaiting the 2nd part of the order, but have not heard anything back from MDM nor the delivery carriers. Over 2000 Euros in orders and nothing delivered. DO WASTE YOUR TIME OR MONEY IN DEALING WITH THIS COMPANY!!! I wish I would have taken the online reviews seriously before I wasted my money.”

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Posted 5 years ago

“I purchased 3 items and all 3 were very badly damaged or broken beyond repair. I would never recommend Maisons du Monde.”

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Posted 5 years ago

“Completely unacceptable customer service. I had a problem with an order, the phone number doesn't work so I sent 9 emails over the course of 4 weeks and heard nothing back. After publicly shaming them on social media I received a phone call saying someone would be in touch via email to arrange collection of the item and a refund would be provided. I have sent a further 7 emails and had no response. I have been chasing a refund for 3 months in total. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

Maisons du Monde is rated 1.2 based on 129 reviews