"Receive defective cupboards x2. After having to faff with customs and delayed delivery. Arrange for someone to put up, only for them to open and both be badly damaged. Sent photos and was offered a small comp to keep cupboards, or return for a refund, I requested an exchange but told I couldn't do that. So I'd have to re order, send back, pay again for import, then get a refund on my items. I suggested a reasonable comp, they just keep repeating sending them back, they don't even read the emails. Avoid this company...sub company Relaxadays"
"Receive defective cupboards x2. After having to faff with customs and delayed delivery. Arrange for someone to put up, only for them to open and both be badly damaged. Sent photos and was offered a small comp to keep cupboards, or return for a refund, I requested an exchange but told I couldn't do that. So I'd have to re order, send back, pay again for import, then get a refund on my items. I suggested a reasonable comp, they just keep repeating sending them back, they don't even read the emails. Avoid this company...sub company Relaxadays"
"ManoMano mocked me and hung up on my face!! \n\nI am writing this complaint with a heavy heart. ManoMano has been extremely supportive of me, before. However, I now feel that their customer service (Nati, Valentine, Oliver, Juliano) is the worst. I have EVER received, they did not respect my rights as a customer and they are aiding the seller -Deuba- to perpetuate a culture of unprofessionalism and inappropriate demands. \n\n\nI have ordered a table in September and it arrived with damages. I contacted ManoMano to explain my issues. From September till now, more than 5 collections have been arranged, and the seller has FAILED all of them! \n\n\nThey did not show up; they did not notify me; they only apologised to demand that I arrange another day for them to come and collect the item.\n\n\nI explained to both ManoMano and Deuba, that every time that a new collection is arranged (more than 5x), I take a day off from work, so I stay the whole day at home. I have lost 5 days from work, as neither Deuba nor ManoMano notified me that they will not show up it has created a lot of distress and hindered my mental health. \n\n\nI already take anxiety medication and as this problem has been going on for so long, I had to get my medication reviewed due to the pressures I have been put on by ManoMano and Deuba.\n\n\nDespite my health issues, I have always been forthcoming and tried to make all possible arrangements, for my table to be collected in the time frame. \n\n\n\n\nUnfortunately, I cannot say that ManoMano has done the same. \n\n\nI exchanged many emails and phone calls with ManoMano. I have always been honest and understanding. I believe that I have been too understanding. \n\n\nI have complied and worked with ManoMano to best resolve this situation. Nonetheless, I do not believe that ManoMano has done the same. I believe that ManoMano did not respect me as a customer and abused me as a person. \n\n\nEven after I explained to them that this situation has worsened my mental health and has caused me distress. \n\n\nAs the seller had 5 FAILED attempts for collection, I contacted ManoMano and a Concrete Guarantee was opened. \n\n\nI was assured by Nati that it would be opened for 7 days and that it would expire on 11\/11\/2021 and that if the seller failed to collect the item, my money would be refunded. During that time, I continued to communicate with the seller and 2 more dates have been arranged for the table to be collected. \n\n\nBoth of the 2 days were again a NO SHOW for collection! The seller, again, has not notified me to say they were not coming nor have they told me the reasons why they are NOT showing up.\n\n\nYesterday, I had contacted ManoMano, otherwise, they would have just ignored the expiry date, to enquire about the future steps in getting my refund.\n\n\nI spoke to Valentine who demonstrated to be supportive of my discontent, at first. I asked to be transferred to a manager and he refused. I asked him to put me through to Nati, he said that she was not in. Then I asked to have my money back and he explained to me that he would \"do it now\" but that before it can be authorised, a supervisor has to agree.\nI explained to Valentine that I need my money and that the seller has not been professional in their handling of the situation.\n\n\nI went on to say, that I have been assured by Nati that after the deadline my money would be returned to me. I even told him that I am NOT willing to wait any longer because I have been giving a lot of me, already. \nValentine repeatedly said that \"it will be done, today\" however, a supervisor would need to authorise it. \n\n\nOn the same day, I called ManoMano again, to say that I have not received a confirmation email for my refund. I was told by a gentleman (who I did not get his name) that he \"can see it; it is just waiting for the supervisor authorisation\". I asked him how long it would take, as I need my money and he replied \"not too long\", and I was certain that my refund would be processed and this issue would finally be resolved. \n\n\nToday, I received an email from Valentine to state that he has received a response from the seller, and the Concrete Guarantee, which had expired, has now been extended until 18\/11\/2021 and that I \"have to agree\" otherwise, they will close the case and it will be deemed as my loss.\nI called ManoMano and spoke to Valentine. I told him that I was extremely upset with the new extension and that it was not fair on me. \n\n\nI have given the seller several dates\/attempts. They were the ones who failed to collect the item. I have always been willing and made the appropriate arrangements for them to collect the table. \nThe line kept on cutting off and I kept on telling him I could not hear. \nHe hung up on my face and when I called back, I was informed that he is \"on a break\" at 10 am. \n\n\nAs I mentioned before, ManoMano is disrespecting me and disregarding my gestures of goodwill for horrible customer service. I lost more than a week's worth of work - and they NEVER apologised for that! \n\n\nI am disappointed!!"
