Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I bought is sized right I'm a size 16 sometimes a 14 but the sizes are spot on”

Helpful Report

Posted 4 years ago

“Have just had your valentine 2021 meal prawn cocktail beef bourginon followed by chorizo with chocolate Plus heart shape chocs and prosecco..want to say well done m&s really good food and what a bargain at 20 pounds worth every penny .absolutely delicious.”

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Posted 4 years ago

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Posted 4 years ago

“Ordered goods from M&S free of charge. All arrived earlier than expected. Unfortunately I had to return a couple of items which was very easy and again free through Hermes. Good my refund through CC very quickly. Overall very happy and have placed a new order.”

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Posted 4 years ago

“My friend and I were at m&s at Newtownabbey, Belfast today, we just wanted to say how nice and helpful the staff were. We would like to give a special mention to Robert who was at the main entrance as we went in and couldn’t have done enough for us and also Andrea who helped us out as well, there were other members off staff as well but we didn’t get all there names, it was a pleasure to shop there , all because off these staff members, we will certainly be back”

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Posted 4 years ago

“just visited m&s @ gapton hall gt yarmouth staff are polite &helpfulif you wanted to know anything great quality produce &varriaty of other goods at a fair price will be back again soon”

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Posted 4 years ago

“I attended Marks and Spencer Stirling store today at around 13.00 and was served by a very helpful and polite lady - her badge name was Moira. She served meat the ladies tills. She was really a great ambassador for M&S and considering all that is going on at present she was very pleasant and really interested in me as a customer. I felt so much more positive after speaking to her.”

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Posted 4 years ago

“Debbie who works at your King’s Road branch saw me for an appointment at 10.30 this morning. She helped me find a bra snd was SO very helpful. She is an asset to company. Many thanks Gail Tatlow”

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Posted 4 years ago

“Excellent delivery service. This was the second time I trusted M & S to deliver a gift in time for Christmas and they did not disappoint. Ordering from Australia you take a chance that the process will run smoothly. Thank you and stay safe.”

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Posted 4 years ago

“Paula Is a member of staff at the food Hall in Brighton who was very helpful. She made us feel very welcome and valued through her friendliness, willingness and assistance. Thank you Paula you made our shopping experience enjoyable.”

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Posted 4 years ago

“Ordered amongst other things a sticky toffee pudding trifle, it was the most delicious thing I have ever tasted! We enjoyed all the food we ordered this year.”

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Posted 4 years ago

“I ordered 2 Christmas food hampers and 2 different flower arrangements in October 2020 to be delivered to my parents and my In-laws on Christmas Eve. I received regular Emails prior to and on the delivery date itself keeping me informed throughout the process. All the orders arrived within the timeframe and my family absolutely loved the hampers and flowers. Another food hamper ordered for my brother in November for delivery in mid-December arrived 2 days late but I was notified that this was due to difficulties with their supplier and I was promptly refunded the delivery charge and given a £5 E-gift card as an apology. I also had a food order from the Cheshire Oaks store food hall which was very well organised and efficient as it was the previous year. All the food was delicious and had very good shelf-life dates on everything. A huge thank you to all the staff who made all of the above orders possible and have worked in very challenging circumstances, well done.”

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Posted 4 years ago

“Well Done M&S foodhall Ashtead I think that the Manager and staff at M&S food hall Ashtead deserve a pat on the back. This store has been a God send to the local community of Ashtead and it's surrounding area especially during the Covid crisis. The shelves have been regularly stocked and the staff are helpful. Jane on the check out is always, friendly, cheerful and helpful. Well done M&S Ashtead.”

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Posted 4 years ago

“Ordered the Christmas mulberry bouquet as a gift for my sister and husband . They were delighted very fresh and beautiful fragrant. Thank you.”

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Posted 4 years ago

“Bought a mini roast ham joint. It was really NOT nice. It was tasteless and the texture reminded me of synthetic meat. I do not recommend.”

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Posted 4 years ago

“This time last year, I posted a very negative review of my Christmas Food to Order. I was dubious about ordering this year but did so for an easy option given Covid restrictions etc. Completely different experience this year and my order met my expectations. The collection process at the Gemini store was very efficient and well organised and took just a few minutes. The Black Forest Gateau was really nice - it looked gorgeous and the taste didn’t disappoint. The Prawn Cocktail was back to its former quality (although very short dated). The Raspberry Prosecco Panacotta was much better than last year and lived up to expectations. The Crown of Lamb looks fine and is in the freezer for New Year’s Eve. Well done M&S and thanks to your staff during this dreadful year.”

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Posted 4 years ago

“2nd year of having an M&S Christmas dinner. It was easy, stress free and delicious. Even taster than last year. Thank you Marksies. Same again next year. Really enjoyed the Salmon starter platter too. 👍🏻👏🏻”

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Posted 4 years ago

“Went to M&S Ocean Park, Portsmouth this morning. Have to say all the staff were very friendly especially voila. Everyone had masks on and socially distancing. Thank you M&S excellent service. Merry Christmas too you all.”

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Posted 4 years ago

“Chelmsford Clock Tower food Hall. I was so pleased with the opening early 6am...the staff of which there were lots were ALL very cheerful and helpful. The store was very well stocked and I got everything I wanted plus a bit more! PLEASE Thank the staff for being there and so helpful!!”

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Posted 4 years ago

“Went to M and S Reading today - now in Tier 4. It was superb. Excellent organisation under the new restrictions including the very well stocked Food Hall and a good range of other items for last minute shopping. Thank you.”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews