Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why can I no longer buy extra short jeans? The short ones are miles too long. Ended up buying ankle grazers in short! Same thing with the linen trousers. Bought navy, white & chambray. Not available in extra short but wanted to wear them with heels anyway. There was 4 inches difference in length between the white & chambray with the navy coming in the middle. I had to cut navy & chambray down!”

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Posted 1 year ago

“This does make smile”

Marks And Spencer 5 star review on 4th October 2023

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Posted 1 year ago

“I tried to purchase trousers over the past number of weeks. Each day I go on to the M&S website and there is no availability in the extra short length. This seems to be a popular size and yet you never have any in stock.”

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Posted 1 year ago

“I'm very pleased with a product which I received today which made me happy”

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Posted 1 year ago

“Marks and Spencers if you are banning customers for rewarding your staff for excellent customer service skills I think most people would say close your doors what a damaging review top managers taking the rewards and they keep there jobs”

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Posted 1 year ago

“You constantly here how retailers are struggling to draw customers into there store’s and then you read how marks and Spencers managers from Torquays flagship store are banning customers for rewarding there staff for good customer service skills Claire Thomas should have been sacked and all those that took money from this gentleman and were more than happy to spend it two faced I think they call it”

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Posted 1 year ago

“Online order cancelled because payment failed verification process… funny that as money gone from bank account and you admit will take 3-5 days to reimburse. No order and payment with you. Rubbish online service. Won’t use again”

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Posted 1 year ago

“M & S has reached an all time low. They refused me a refund of the 6.50 Euros I paid for a very poor quality vegan plant based dish this week. It was like eating wall paper paste. I gave them all the details of the product plus the date of sale etc but was refused a refund because I did not have a Sparks Card or a smart phone to photograph the receipt etc and send it to them. As a senior citizen in my late 70's I cannot afford a Sparks card which costs 120 Euros or a smart phone. This is age discrimination pure and simple. I have been a customer at M & S for over 60 years and this is the way they treat their loyal older customers! M & S has become just as greedy as the next retailer.”

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Posted 1 year ago

“Yesterday the 20th September 23 the staff at the Enfield store branch went over and beyond to help me and my mother, she almost collapsed... they provided a wheelchair for me, and the beautiful lady in the lingerie section fitted my mother for a new bra. unfortunately I did not get her name... and after the beautiful Maria helped me with my mother in the pouring rain, I will be forever grateful to her and the staff for their help on a very difficult day. Thank you so much and may God bless them for their kindness x”

Helpful Report

Posted 1 year ago

“re: "Click&Collect". Generally staff seem totally unaware of data protection regulations, they continually ask the customer for both name as well as their postcode before collection, & as usually there is a queue, we then have to share our personal details, often repeatedly, & often in a loud voice. Wrote 3 times to Executive team, each time same data protection member replied, in her first communication "We do not believe we are in breach of regulation"... "If you prefer, you are welcome to ask for a quiet location in store for you to disclose your information" despite her position, she was evidently unsure re: regulation breaches. Second communication states, "in store should also be able to confirm this with the ORDER NUMBER and ONE other piece of information in order to identify you, such as your name or postcode" so if this is M&S protocol WHY is it not followed in all stores?? Her final advice to me was "If you would prefer not to disclose your name or post code in store, we offer a home delivery service which may better suit your needs." One may well query, as M&S appear to have an in-house D.P. team in place, why "all" their D.P. "protocol" is not clearly posted in the "Click & Collect" area for all customers to eventually consult.”

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Posted 1 year ago

“Unfortunately Marks and Spencer didn't make me happy, quite the reverse. I'm joining those who have complained about the packing of online orders. I ordered a cashmere jumper from their Autograph range. This arrived shoved into their green outer bag without any protective cover at all. Not the first time this has happened and I've read other reviews with the same complaint. Frankly I'm not surprised that other retailers outsell them.”

Helpful Report

Posted 1 year ago

“Shocking service, wore new condition shoes 8 times over just under 2 weeks, seams came apart now unwearable and no compensation, poor communication and quality, sub standard, not fit for purpose products.”

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Posted 1 year ago

“I think the end is near for M&S. The level of service is so bad its now beyond recovery. Its time to go folks, pack your stuff and just go. you've had a decade to get it right and you have failed your customers, instead focusing on execs bonuses and shareholder dividends.”

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Posted 1 year ago

“It hurts me to give Marks & Spencer a poor review, But yet again after visiting their instore Cafe at Newport Isle of Wight Many tables still uncleared from previous customers. There is now a constant bleeping noise coming from the kitchen area which can be heard in the Cafe (It sounds like you are in an ICU ward) and to top it off, coffees are now being dished up in cheap cardboard cups. I wont be visiting this Cafe again, 2nd bad experience in under a month. Something is being done wrong in the Newport Isle of Wight store. IS THERE NO MANAGER OPERATING THIS STORE?!”

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Posted 1 year ago

“I would like to thank the manager at Devizes food hall, and her male colleague, for their help this morning. Having not received my refund after two weeks and expecting a long haul to receive it. I was greeted with friendly staff only too willing to help and with their help I can now expect a refund in 3/5 days. Many thanks I can’t recommend them enough and I hope their good work is recognised and perhaps rewarded.”

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Posted 1 year ago

“Chichester woman’s check out is terrible . Long queues and staff unaware of this , taking ages and ages to serve”

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Posted 1 year ago

“While products are good they have a pathetic customer service both online and in store. If you brought a product and choose store pick up then you are finished!! Firstly, they will not co-operate for the product of you need to return this then you will find crossing border is easier than that. No matter how many times you call their customer care or visited the store, nothing will help. They won't help you to get back your own money! But will share different reason every time. Ridiculous ,right? They should keep that in mind that M&S is not the only store in India and we are not beggar. If I can spend 2k or 3k for a product then service is matter to me. We can easily change our brand too.”

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Posted 1 year ago

“The marks and Spencer's at Reebok bolton is amazing the ladies cannot do enough for you love them all 💗💗💗💗💗💗💗💗💗💗💗💗💗”

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Posted 1 year ago

“When this bird speaks I just cringe 😬 but a the same time makes me smile 😃 the new Percy pig 🐷”

Marks And Spencer 5 star review on 29th August 2023

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Posted 1 year ago

“Had there own version of the pornstar martini. There not wrong taste like a pornstars beaver.#disco beaver.”

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Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,232 reviews