Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks and Spencer is Such a Disgrace We bought a bed from Marks and Spencer in February 2023 and now it is already July, but the experience has been a nightmare, and M&S is not what it used to be. The lead time is long, and when it was eventually delivered, it was noticed by the delivery guys that the fabric was ripped. We contacted M&S and a new bedframe was ordered. After 6 more weeks, when the replacement was delivered, the delivery guys noticed that the new bedframe was also ripped and had to be returned to the warehouse, and another new bed frame to be ordered. Six more weeks passed, and the new delivery was supposed to be yesterday, and the delivery guys called half an hour before arriving informing us they could only deliver the new bed but could not take the old damaged one away (since it was not booked by M&S). They contacted M&S to enquire about this and said they would call us back. This is when everything went silent and despite numerous tries, we could not get in contact with M&S; and the delivery guys did not even turn up. Our calls were repeatedly cut off and we were asked to find out the answers from Q&A ... Each time we had to take time off work to wait for the delivery and the amount of time it wasted is huge - not to mention the stress it caused us! Customer services filed a complaint on our behalf last time but nothing happened. There is no communication and no improvement. M&S used to be a reputable company with excellent customer services but not any more. Still don't know when we will receive our bed and have the damaged one taken away. Really disappointed, and this is probably the last time we will do any business with Marks and Spencer. Date of experience: 13 July 2023”

Helpful Report

Posted 1 year ago

“How many companies would allow a manager to ban customers from there store’s for rewarding there staff that went above and beyond for the customer and showed they value and care about the customer unlike this Miss Claire Thomas the general manager of there flagship store how has she kept her job after promoting a normally fantastic company in this way HR show you do care and get rid of this cruel nasty person she clearly has no remorse for her very poor judgement as the previous reviews say if she couldn’t stop her staff from taking the reward she obviously had lost or had no control of her staff yet they took the rewards and still kept there jobs and the reward”

Helpful Report

Posted 1 year ago

“What the Hell Marks and Spencers Banning customers for rewarding there staff for showing they care and value the customer unlike there managers yet it appears the top executive’s couldn’t care less close your doors and walk away if the staff didn’t take the reward you wouldn’t need to Ban the innocent shopper so so wrong”

Helpful Report

Posted 1 year ago

“No wonder your sales have plummeted! And you are closing stores. Where have all the staff gone? Are they hiding round corners? Replacing people with machines will never work. People want people. Your decision makers sitting round their boardroom are ruining the Company. They don't live in the real world. And what awful clothes your buyers are buying. All I can say is bring back George who used to design Per Una. When George went all style and class went with him.”

Helpful Report

Posted 1 year ago

“When i read Torquays marks and Spencers reviews it’s a store to keep out of. it obviously has serious management issues or should I say a lack of management skills to think most retailers are doing everything they can to draw customers in to there store’s yet Claire Thomas the so called general manager is Banning them for rewarding her staff for excellent customer service skills it’s unbelievable and disgusting”

Helpful Report

Posted 1 year ago

“Visited Marks & Spencer’s in Norwich, Norfolk we had a problem with an order. It was sorted so professionally by Robert in the furniture dept. He was very helpful. Thanks again Robert.”

Helpful Report

Posted 1 year ago

“It has been more than a month and i am still waiting for them to refund my money and return the product. I have applied return just after receiving the product and till today dur their technical error the are mot returning the product. Horrible service and pathetic brand”

Helpful Report

Posted 1 year ago

“I feel I must say thank you to the lovely section manager who recommended the leg of lamb and the Aberdeen Angus beef joints she said there so good people steal them from the freezer’s thank you Nicola”

Helpful Report

Posted 1 year ago

“I hadn't shopped at a Marks and Spencers for a few years, but received some vouchers for my birthday and decided to splurge on myself. I (quite excitedly - I rarely buy myself something new) bought 2 jumpers and 2 pairs of shoes. Long story short: both sets of shoes began falling apart within weeks of me beginning to wear them. One jumper had a hole in the seam by the 3rd wash (and more have since appeared) and the other is so bobbly, it could be 20 years old! (despite following the washing instructions). To add insult to injury - when I bought the shoes and jumpers, I tried them on (they fit - woohoo!) and then popped them away in my cupboard to wear at a later date when my older shoes and clothes gave up the ghost! This meant that I was not entitled to a refund, despite the fact that I barely got a month's use out of any of the items before they deteriorated. I've had better quality from Primark! I used to work for M&S back when it was actually a bastion for quality...it's upsetting to see how far they have fallen and to see that they get away with charging premium prices for products that shouldn't even see the shop floor.”

Helpful Report

Posted 1 year ago

“Reading the review regarding the poison Dwarf to think Dawn runs a B&B in Torquay and she is ringing 101 with a deliberate lie just to support her girlfriend Nikki let’s hope there is a god up there and all those connected with this scum I no all this because I use to work for this company”

Helpful Report

Posted 1 year ago

“I’m finding M&S website really irritating lately. When I look at an item I am not interested to know how many other people are looking at the same as me. Infact I don’t care and I don’t believe the information either. So m&s please stop this information from popping up and blocking the view I am getting fed up of clicking off the people viewing to see the item it is so frustrating it makes it that am no longer interested in purchase if goods because of this reason!”

Helpful Report

Posted 1 year ago

“I feel I must warn innocent shoppers like myself I once went in to my local M&S and was waiting to go in to the food hall when this hand grab my arm from behind and this very small lady in her uniform said excuse me sir I have been meaning to say each time I see you what a very smart handsome gentleman you are I thought how kind them a week later I drove in and she was polishing the handlebars on the trolleys and saw me and gave a wave like a helicopter landing I thought what’s next she said as I went to walk in the store I no it’s cheeky but what do you do for a living I said I have some holiday let’s I rent out she said omg my husband and I moved down from Birmingham and brought a B&B she told me where it was I said you have good customer service skills she said it’s part of your training if you don’t have it you don’t get the job I said well Jill in household should go back on that course and said how rude she was to me she said you should report her I no who you mean we call her lady Spencer as she as she said this Jill came to get a trolley when she went I said that’s was awkward when I saw the lady again she said mother and daughter were giving her a hard time because she had been taking to me outside hence the chocolates which was a big mistake she turned out to be a poison Dwarf I just felt bad that I had caused her problem’s at work and I swear this is the truth unlike her lies”

Helpful Report

Posted 1 year ago

“After reading M+S reviews in the South West of England I have to say it’s very worrying that managers and staff can treat a customer in the way they did and to send the police to there home with he said she said made up lies I am shocked the police would even act on that kind of information it’s so clear they went out of there way to make the customer look like a horrible person when in fact it actually showed them for what they are and most decent people would agree people who deliberately lie through there teeth don’t belong in the work place so let’s all hope there is someone looking down on all of those people involved with this cowardly act we don’t need nasty people like them in our world”

Helpful Report

Posted 1 year ago

“Very disappointed with Culverhouse cross branch this morning. At around 11am they only had one cashier working with a queue of around fifteen people with large trolleys . This is not service, the queue shows that people are unhappy using the self service. I use MandS because of the usually good service but am beginning to think it really is not as good as it used to be. Helen on the self service was doing her very best but people are not happy using them. My sight is not wonderful and I hate using them. An elderly lady next to me was very unhappy trying to use them. Maybe this is why some people are stopping using Marks. Very disappointing.”

Helpful Report

Posted 1 year ago

“i have to say when you read about how the three managers spoke and tread a customer that had shopped in there store for more than 20 years its shocking if speaking and treating the customer like they did wasn't bad enough then for them to say there section manager felt petrified when this customer came in to the store and her husband was ringing her work to make sure she got in to work safe yet she took chocolates from this customer that she was supposed to be so petrified of how two face can you be and then the general manager saying that rewarding some of the staff that were polite enough to just say good morning to the customer was against company Policy and yet there staff took the reward with open arms and so did the dwarf lets hope there is someone looking down on all of those involved because what they did was cruel nasty and evil and for Jane to say to the customer i only gave the General manager your card because i have seen what the section manager is doing to you and and she should no better as she has worked here for more than 30 years the same as me and hopefully she will be dealt with which was recoreded on a phone as was the section manager who said we have gathered enough evidence to stop you shopping in our food hall the whole thing is very very sad”

Helpful Report

Posted 1 year ago

“If you want to a laugh she will make yr day get better”

Marks And Spencer 1 star review on 20th May 2023

Helpful Report

Posted 1 year ago

“Wide Fit Airflex™ Leather Lace Up Trainers Product code: T033342W. This is not a wide fit shoe, its a CM smaller than previous WF shoes Airflex I've purchased in past. I offered a standard M and S shoe up against this supposed WF and it was the same. This is not really a complaint. Its to tell you you have a mistake on the shop floor that needs correcting.”

Helpful Report

Posted 1 year ago

“What a rediculous service, then useless complaint process. Went into (food hall) store for small purchase and used self service till. Some items scanned but were not accepted into bagging area so staff had to acknowledge on the till to allow me to continue. Came to pay - till wouldn't scan Sparks card (from phone app), staff response to request for help was that is was a constant issue for them, but after 2 minutes of adjusting light levels and angle of phone had to give up. So I wanted to complain, found number and phoned. Their resposne was that the issue wold be raised with store management; I asked where was the customer in the process and how would I be advised the outcome of the complaint to be told that was not part of their process. Sorry, how can the customer raising a valid concern/complaint not be adviced of the issue or receive details of the outcome. So now 2 complaints lodged over a very small matter that should really ahve been resolved in store with a simple apology.”

Helpful Report

Posted 1 year ago

“M&S is a fantastic store it’s beyond me how the so called managers have got away with representing there flagship store in the way they have there commercial manager telling a customer Marks and Spencers don’t care or value there customers but hey I feel very so for you the customer what a smug arrogant pig 🐷 and the general manager saying her job is to protect managers like him and ban anyone who dares challenge her and to allow her section manager to send the police to a customer’s home with deliberate made up lies normal people wouldn’t do that the whole team are Toxic most retailers are doing what they can to get customers to shop in there stores but the HR department say they will back there managers even if there wrong the customer should be honoured we let them shop with us in our stores sorry to say we don’t all agree with that one you should make the ones responsible resign to prove you do care”

Helpful Report

Posted 1 year ago

“If Torquay marks and Spencers can treat customers like Nikki and girlfriend Dawn did close yr doors if you have to Lie about a loyal customer to get him banned from yr store it makes you the lowest of the lowest and people who Lie there is a God up there we all hope what you did was mean and cruel you should feel ashamed the store is ruined”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,204 reviews