Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a gingerbread house making kit from your store and it was pathetic. I spent two hours making it and the icing wouldn't hold it together. The roof kept on falling down and the sides just fell off. I think that this kit is a waste of my money and time. I don't advise you to buy it.(it ended up in six separate pieces of decorated gingerbread all on the floor)”

Helpful Report

Posted 4 years ago

“Why do M and S use Hermes for delivery? Yet again despite paying £4.99 for next day delivery Hermes failed. They always say they have tried to deliver even when I am at home and there is no calling card left. On further investigation and looking at tracking Hermes say there has been a delay at their end and it is not yet with the courier, this has happened at least three times now. I have previously spoken to M and S customer services but this is not a good experience as often long winded and frequently cut off. This time I have emailed and am hoping for some response. My advice, don't pay for next day delivery as Hermes... don't deliver.”

Helpful Report

Posted 4 years ago

“Just been to Marks and Spencer in cortonwood and asked a assistant called Shirley for help, my word she went above and beyond to help me, just like to say a big thank you.”

Helpful Report

Posted 4 years ago

“I ordered my boy school trousers and was very disappointed! What happened to The ark and Spencer quality !! I will return the 4 pair of trousers for my child ! Crispy and uncomfortable ! Shame because the style was perfect but terrible quality”

Helpful Report

Posted 4 years ago

“I've always used M&S on line food/flower delivery service. All through Covid 19 to date I've used M&S delivery service for their food, fruit, flowers etc. Absolutely faultless. All goods are fresh, well presented and varied. Well done!”

Helpful Report

Posted 4 years ago

“I am based outside of the UK, & ordered flowers for a very special person, specifically noted a request for a morning delivery. The flowers eventually arrived after 8pm at night, after delivery times were already extended. This completely defeated the purpose, receiving birthday flowers so late at night. The company shouldn't combine their standard deliveries with flower & gift deliveries, as they clearly can't cope. For something that was really important to me for someone special, turned out very disheartening to say the least. And one wonders what condition the flowers were in on arrival after travelling around the countryside for a day. I would opt for an alternative for flowers for special occasions. Very saddened and disappointed by my experience.”

Helpful Report

Posted 4 years ago

“Returned and out of date box of chocolates - was annoyed as it meant an extra trip back there on a Saturday to return ..... however I was given a cash refund immediately and then generously the store manager gave me three boxes of the chocolates ! Was very impressed and very grateful !!!!”

Helpful Report

Posted 4 years ago

“Visited marks and spencer cafe today. I am a regular customer. Mica and Dean were serving and added a lovely personal touch to my visit. They are both always pleasant and very willing to help as well as being very hard workers. Well done!”

Helpful Report

Posted 4 years ago

“I bought a 100 gram packet of cashew nuts after weighing 30 grams out for a recipe it became obvious that there were not 100 grams in the packet.”

Helpful Report

Posted 4 years ago

“Bought marks and Spencer collection crisps, their premium products, totally burnt, completely unacceptable quality control. Dreadful and just shouldn’t happen. A company obviously in decline”

Marks And Spencer 1 star review on 23rd October 2020

Helpful Report

Posted 4 years ago

“Non delivery. Two dates given, neither met, no follow up to find out that the delivery had not ben made, useless customer services, and phone calls to them are charged at prime rate. Will never order furniture from them again and have never had such bad service from any other online suppliers or had cause to complain to anyone before. I am very surprised that M&S should behave like this and treat customers so casually.”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service, ordered a mattress, got a delivery date, then date was put back 2 weeks, fully communicated at this time.....then received e mail reminder to say bed was arriving , 2 days before delivery got a time slot of 2 hours for delivery...on that day of delivery after waiting in all morning, no delivery came.....we rang the number of the delivery firm to be told they had not received mattress and M&S should of contacted us....NO NO CONTACT.......they put us through to M&S, after a 40 minute wait on the phone, they then hung up, rang back after 30 mins of no answer, decided to drive the 20 mile round trip to M& S....spoke to lovely lady who called customer service herself, another 30 mins to get through....only to be told Warehouse closed, and did not now anything, would call back Monday.....( a full Saturday wasted.....)...over next week, never got call back from customer service, although lady who helped at M&S, rang every few days to touch base....this went on for a couple of weeks, we have now finally got our mattress.... no apology or follow up from customer service....very very disappointed, I would never of thought M&S would have such a terrible service, .....”

Helpful Report

Posted 4 years ago

“Ordered 'Tropical Sunrise Bouquet' to be delivered for a friends 89th Birthday. Late delivering, did not ring the door bell or leave a calling card, so she did not know they were there. When she eventually found them there was no message card, as was requested, in the box so she did not know who they were from. The flowers were ok but the delivery service poor.”

Helpful Report

Posted 4 years ago

“Purchased textured gloves £15.99 online for chilly Scottish autumn weather. Found the gloves made my fingers colder. Tested by wearing glove on one hand only while out for a walk. It became colder than the hand without the glove. Simple heat gradient physics, the gloves transfer heat from the warmer hand out to the colder air. Poor design lacking insulation. So don’t waste your money.”

Helpful Report

Posted 4 years ago

“A lady called Denise in the canvey island branch was very helpful every time u visit when she is there she is so lovely and always greets me with a 😊”

Helpful Report

Posted 4 years ago

“The young lady at checkout was lovely and offered a great service in Elgin store. HOWEVER, it is unacceptable to be asking people for a donation to a charity at checkout (when you are unable to have charity boxes out). Some people already give to charities and do not need to be asked directly like this. When offered yet another free tote bag, that I declined as I have two. I suggested Marks and Spencers donate the cost of them to the charity instead as I'm quite sure it will mount up to more, be better for your declining reputation and stop awkward moments for poor members of staff having to ask customers face to face at checkout to donate. YOU donate the cost of those bags. Let people donate of their own accord, do not be asking people at checkout.”

Helpful Report

Posted 4 years ago

“Ordered Abbey sofa, chair and footstool in June, delivery arranged mid September. Confirmed and then cancelled with two days notice, apparently delay in leather arriving. New date arranged for the following week. No delivery, no notification. I had to call, apparently the footstool was not ready, queried why I was not offered delivery of the other two items. Apparently the delivery people won’t do that!! Promised follow up phone call, nothing. Called myself apparently manufacturer has not responded to query. Couldn’t see any notes about footstool. Got placating e mail from head office. Promised follow up call, didn’t come. Called myself, now apparently manufacturers say they sent footstool, delivery people say it never arrived. So stand off ?? Apparently not being resolved by HQ, so now what? Promised call tomorrow, no doubt I will have to call again. I have said repeatedly I just want the truth, this seems to be a novel idea. Asked what will happen if as it seems they can’t find the stool. Six month delivery now apparently on new items. TOTALLY UNACCEPTABLE. I am self employed and have so far taken two days off work unpaid. Not great under the current economic environment. I’m sitting on a small chair in an empty room. Before this s^^t show also ordered table sideboard etc. Allegedly being delivered next week, got confirmation e mail today 😂. I’m not confident. If no footstool Friday will cancel that part. Really want to cancel the whole lot as I don’t see why they should get quite a considerable amount of my money for this terrible service. However I cannot wait another six months for furniture. In fairness the staff have been very professional in there manner but I can’t believe that the manufacturer can remain incognito while M and S HQ don’t exert some pressure. I understand apparently I’m not alone. I currently would dissuade anyone thinking of ordering furniture from M and S. very very disappointed and upset.”

Helpful Report

Posted 4 years ago

“I don't buy on line, but l do now. I ordered a jacket and cardigan from Marks and the quality and price are spot on. Delivery on time. I was that pleased l ordered more items the same day, Very pleased, 😀”

Helpful Report

Posted 4 years ago

“I bought the hiker boots size 8 with the zip down the side. Other reviews said they came up tight but I normally have wide fitting feet and yet these are perfect!! So comfy and look great on! Beautiful boots! I'm a size 8 UK.”

Marks And Spencer 5 star review on 1st October 2020

Helpful Report

Posted 4 years ago

“Awful Bed ordered in March Failed to deliver twice in September Cancelled by me when the could not FIND it Customer service very poor. Emails and answer machine not answered Sugges looking at trust pilot reviews for Sept. So many sharing this awful service”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews