Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful chicken, moist & succulent, & the various seasonings make the dish taste so nice. 2 substantial chicken breasts on kebab sticks. Cooked in the oven for 45.50 minutes & was perfect, however cooked on a barbecue would be equally as good.”

Marks And Spencer 5 star review on 1st June 2022

Helpful Report

Posted 2 years ago

“the combination of Marks and Spencer online ordering and Hermes/Evri delivery is simply dreadful. Of the last orders I have placed, one parcel never arrived, one parcel arrived late, and one parcel wasn't even something I had ordered. Im still waiting for the unordered item to be collected by Hermes/Evri, which should have been 2 days ago. M and S customer service is a waste of my time too. I would give no stars if that was possible.”

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Posted 2 years ago

“Mixed Vegetable Masala worst I have ever had. No taste of spice whatsoever and on the sweet side. Very bland and definitely needed salt. Wish I hadn't bothered. Just put it in the bin.Waste of time and money. The pilau rice was ok.”

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Posted 2 years ago

“Visited the Bromley store in the glades Kent. Attempting to buy my son a suit for prom, was helped by a lovely employee called Steve. Steve went above and beyond from helping search for the suit on shop floor and in the fitting room. He was absolutely amazing and wonderful. An asset to Marks and Spencer, showed what customer service was all about. He made sure my son was happy and made the whole experience so easy and pleasant. So this is a big thank you to Steve for a very happy teenager and mum. You were amazing!! Marks and Spence take note - Steve deserves some recognition and is a credit to you!”

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Posted 2 years ago

“Very good service especially Francis, Duty Manager in city centre High Street Birmingham, Polite, friendly, and approachable,. Denzyle Benjamin 331358 101 2626.”

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Posted 2 years ago

“Served by a very pleasant lady, Julie in the Food Hall at Canterbury. Thank you Julie”

Helpful Report

Posted 2 years ago

“Shopped at marks Spencers for over twenty years then made a big mistake by saying I thought this supervisor was attractive it got back to her and she told all her colleagues that’s the man that fancy me what do you think 🤔 she even pointed me out to her daughter which was worrying when she released I wasn’t interested she got me banned from the store I feel so sorry for her husband he seems a very nice man I would never take a another man’s wife dose he really think I was band for giving staff cards for there customer service all her lies should say it all”

Helpful Report

Posted 2 years ago

“My sister’s and I visited the ground floor cafe of your Cheshire Oaks Store yesterday afternoon, and couldn’t help but notice James your counter assistant, he had the most lovely and relaxed manner with customers, which was immediately noticeable…… have to say he is an absolute credit to your company as nothing was too much trouble for him.”

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Posted 2 years ago

“I've tried to make a purchase today online. When I get through to the payment section the website won't allow me to proceed past the standard delivery option and keeps bouncing me back up to the top of the page. I've had this problem with the site before. It's really not what I would expect from a large retail company and is very frustrating. Please fix the problem Marks and Spencer if you don't want to lose sales”

Helpful Report

Posted 2 years ago

“I buy the M&S mini meal cottage pies and I love them - easily the best ones I have tasted. Quick zap in the microwave and yum.”

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Posted 2 years ago

“Bought some long stem red roses and they are still going strong after 13 days. No drooping or petals dropping. Very good value.”

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Posted 2 years ago

“Tried a pair of trousers on in changing room at Birmingham High Street store. As they fitted well I decided to buy them. A lovely assistant in the changing room called Catherine was able to process my payment there and then save me going to the tills.”

Helpful Report

Posted 2 years ago

“Fantastic service from William at York Young man very attentive and cheerful from the clothing department”

Helpful Report

Posted 2 years ago

“I ordered and paid for flowers for an elderly lady's 90th birthday on Wednesday 11th May for Friday 13th March. THEY NEVER ARRIVED and spoilt a very special birthday. M&S said they were delivered at 6.20pm which is nonsense. NEVER AGAIN WILL I BUY FLOWERS FROM MARKS AND SPENCER.”

Helpful Report

Posted 2 years ago

“I normally shop at the Crewe Food Store Branch but since visiting the Nantwich Food Store Branch and having experience their excellent customer service this will now be my preferred store. I like to give credit where it is due especially in this day and age where everybody wants to moan and complain. I have arthritis and struggle lifting heavy items but a wonderful customer services assistant called Melissa helped me locate my products within the store and helped me with the check-out. She really went out of her way to help me and I just want to convey my thanks to M&S for having and training such wonderful staff. Thank you so much, it really makes a difference. Mr Paul Thompson.”

Helpful Report

Posted 2 years ago

“Was at the M & S store in Romford at the cafe. My wife had a tumble in a tube train and was walking round with a frame. Staff all very kind especially Lianne and Janice in the cafe. We had tea and coffee and - of course - iced buns which my wife Esme declared 'are even nicer than Krispy Kreme donuts' which used to be her favourites. The afternoon was topped off by her buying a super white and black long dress for an event we hope to go to - after she gets better. Thanks.”

Helpful Report

Posted 2 years ago

“have been buying my shirts from M&S for 40 years. Suddenly they have changed the meaning of regular fit: the regular fit shirts are now almost slim fit and no longer comfortable for me to wear . I have now had to find another supplier for my shirts.”

Helpful Report

Posted 2 years ago

“I purchased a sofa from marks and Spencer’s because I thought it would be of a high quality . How wrong I was as the base cushions you sit on do not fit properly due to excess material resulting in folds on the front of the seat . This became apparent after only a few weeks but I have been officially informed there is nothing wrong . I have been a very satisfied customer for many, many years - they will no longer get my custom but they obviously couldn’t careless about their customers or reputation.”

Marks And Spencer 1 star review on 18th May 2022

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Posted 2 years ago

“I am regular at m/s come every Saturday. I bought some tulips from your store they came out lovely in bloom white and dark purple. Thanks.”

Marks And Spencer 4 star review on 18th May 2022

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Posted 2 years ago

“I placed an order online and went to my local store to ‘click and collect’ The new system there is two screens mounted high on the wall close to the entrance. There were already three or four people waiting and a lady who was trying to log in with her own name which wasn’t being recognised. She was having to find her original order details on her phone. Meanwhile I have put my name on the screen - so everybody around me could see my name which was in large letters. All this in a cramped area between racks of clothes. The assistant disappeared into a cupboard and came out again with my order shouting ‘Jacky’. Where is the privacy in this new system? What does it achieve over the old collection method other than a lack of common courtesy and good customer service? As your assistant said herself ‘we’re not doing very well at the moment are we?’ The whole shopping experience now is like shopping at Argos.”

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Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews