Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upstairs cafe at the Sheffield Meadowhall branch a lady called Karen that works there cheers me up on my visits every single time nothing is too much trouble and her service is second to none worth her weight in gold.”

Helpful Report

Posted 6 years ago

“I needed some help finding a swimsuit and shorts an t shirt. Dawn at the ladies clothes section Romford, helped me find sizes and colours I wanted and ordered items for me that were not in stock. Her manner was friendly but business-like and as a result I spent a lot of money! But very happy with what I got.”

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Posted 6 years ago

“All staff always provides a good customer service, very helpful and friendly, especially Dan one of the employees, i just simply love shopping in there.”

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Posted 6 years ago

“Visited Marks and Spencers Chester today to look for full length slip for lace dress was given 5 star service by a lady called Tina who really looked after me and even waited to check in changing room to give me 2nd Opinion as always welcome by us ladies turns out she was a Manager and I can truly understand why her customer service really was above and beyond and I left the store feeling really happy. Well done TINA absolute asset to Marks and Spencer Chester”

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Posted 6 years ago

“I went for a bra fitting today Monday 15 April 2019, at Marks and Spencer Ealing Broadway, it was amazing the lady that measured me was very thorough her name was Nina, and then she called her colleague for second opinion her name was Wendy she gave great advice, I left a very happy lady with some wonderful bras, would definitely recommend a bra fitting there, I will be returning”

Helpful Report

Posted 6 years ago

“For the first time in more than 20 years I bought a pile of clothes today. Why? Quality cotton/natural materials in nice simple shapes and colours. M&S made Zara and others look cheap.”

Helpful Report

Posted 6 years ago

“Absolute fantastic customer service from Shaaron and Dominic in Menswear in Bromley store on Sunday 31st March. They were extremely helpful and very knowledgeable. Nothing was too much trouble and I would definitely shop there again if I knew Shaaron and Dominic were going to be working.”

Helpful Report

Posted 6 years ago

“I can't believe how much M&S has changed in the past year. Lower prices on staples like bread, milk, meat and salad. Superb value with their fabulous Dine In options (we have one every week). And far from the rather staid and traditional M&S we have known for years, we are seeing quirky Love Sausages on Valentines Day, naughty bunny rabbits at Easter and fun advertising that has my family laughing, but drooling for M&S grub. Makes me proud to shop British!!”

Helpful Report

Posted 6 years ago

“Very disappointed to find that the egg in their gastropub range is processed and not just at a natural egg encased in sausage meat”

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Posted 6 years ago

“I was so pleased with the help and advice, I received from Rebecca, who works on the make-up department in your Liverpool store. As well as being extremely helpful, she was friendly and pleasant.”

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Posted 6 years ago

“I ordered bras. I've received them very fast, approximately 1 week from UK to Canada. Bras feet perfect. Thanks to this company.”

Helpful Report

Posted 6 years ago

“Just started using M&S's precooked food such as Beef & red wine casserole or Thai and Malaysian currys - vegetarian or chicken and have to confirm that it is great. I'm very fussy eater and I'm normally against preheated food but one night I was on my way from the gym and couldn't be bothered to cook some healthy staff so I piped in M&S, got a lot of healthy food and loved it so much I keep going back, calories contain is also very low!”

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Posted 6 years ago

“Used the Kings Lynn store cafe at lunchtime today. We had SUPERB service from JEANETTE who served us. Although it was very busy she was efficient, helpful & very friendly. A BIG THANKYOU!”

Helpful Report

Posted 6 years ago

“At last a shirt that fits, albeit from the very limited 2” longer range but nice quality, great fitting and exceptional value shirt, I have just purchased 8 more. I have been complaining for years that m&s shirts are too short in the body and I am forever tucking them back into my trousers, perhaps they are listening at last, just a shame the range is so limited.”

Helpful Report

Posted 6 years ago

“I purchased a one person meal - king prawn alfredo. described as linguine in a rich creamy chese sauce. once cooked it was swimming in a watery Chinese looking 'soup'. I sent an email this lunchtime to register my opinion and was contacted within 2 hours with an e gift card and personalised apology. Very prompt and efficient service.”

Helpful Report

Posted 6 years ago

“Cheap and easy to complete actions and sirted out within days, fabulous”

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Posted 6 years ago

“M&S Dublin, Lingerie department: Maureen was a great help searching for a good and fitting bra, very good service and a very nice person.Thank you Maureen!”

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Posted 6 years ago

“Customer service personel Margeret in charlton store went above and beyond to assist me when selecting a botyle of chardonnay. Thank you very much for all your help. I will return and recommend other customer make use of her valuable assistance.”

Helpful Report

Posted 6 years ago

“Called into M & S at Abbey Centre, Newtownabbey looking to buy some items of bedding along with a few other things. Arms full, I made my way to the customer service area where after a few minutes standing in line was invited over to pay for the items by a very glamorous lady with a welcoming smile whose name was Glynis. Sensing I was a typical hapless male who didn't really have much of a clue about what he was doing, she took time to check all my bits (bedding) just to make sure I'd got it right, even managing to inadvertently delight with an totally unexpected bonus. As someone who normally detests shopping unless I'm holding a mouse, those few moments spent with Glynis made me realise what I'm missing and actually what a soulless experience buying online really is. In my humble opinion more people like Glynis could be retail's answer in the war against online shopping.”

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Posted 6 years ago

“Angie S from our local M&S at the Maybird Retail Park, Stratford upon Avon- is so friendly and helpful ... and ALWAYS has a smile for me and my dad ... professional and lovely ... a great asset to the company !!!”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews