Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had the current meal deal yesterday for dinner, Ham&Cheese crumble. It contained very little of either ham or chicken, the cubed potatoes were quite hard and the taste of mustard over powered anything else, even though it was quite subtle but there was very little other flavour in the dish to balance it out. For dessert we had the Tiramisu as one choice which was totally delicious and could taste the alcohol content. Our other option of the Vanilla cheesecake again was sadly tasteless and very dull. The minted new potatoes (side dish) were ok.”

Helpful Report

Posted 5 years ago

“Hello there m&a, my name is Gary Giacopazzi and I'm currently on the intestinal failure ward at Salford Royal hospital, now with the problems I have I didn't expect curries and rice to be on my good to eat list,I've had this problem for quite a while now (I'm 51 ) and while being on this ward where we have a patient's kitchen etc I've been enjoying your food (when funds permit, not begging or owt) from the great outlet you have here in the hospital itself ,especially the curries and pasta meals with no onions (hate them 🤣👍) I particularly do like the butter chicken with your gorgeous pilau rice as does my mum when she visits (and takes them home) but after being in here for 6 months I was discharged in June, now after being readmitted 5/6 weeks ago I came across your new 'best of range' and I would like to congratulate you on your amazing (and that's an understatement) chicken tikka masala, its blown me and my mum away, pluss friends and staff on the ward after I had to tell them. It's great you get 8/9 large pieces of charred chicken that I cut into 4 ,the sauce with the coriander is knockout, you actually put the pieces of chilli on top in the centre so I can take them out (burn my skin on my wound area) but obviously I would leave in as I do like a kick in my curry, but it's perfect, in such a way that I know that I will never buy a take away 1 again and probably not a restaurant 1 either, pluss the price ,wow £5 and £2.10 for the rice which is also in it's own way better than the take away and most restaurant 1s as you have the cumin seeds cardamom pods etc in it ,And there both good portions for 2, which is great 4 me ,I split them for over two evening meals ( foods generally horrid in here) so thanks whoever's came up with this recipe etc and please dont change it or end its production, the outlet here has ran out twice after the nurses and my mum and daughter snapping them up. I'm a sunshine type of guy my mottos are good happy 1s ,,but 1 for u is " stay good"and "curry on".🤣😂👍 take care,kp smiling. Gary.x”

Helpful Report

Posted 5 years ago

“Popular items never in store”

Helpful Report

Posted 5 years ago

“I always manage to find something in the sale rail for myself who is 40+. I don't find that in general at full price the clothes are worth it and you won't find me ordering at full price normally. The clothes are not stand out enough to wsttayfull price.”

Helpful Report

Posted 5 years ago

“I have leukaemia. I went to Newport today and got exceptional service by Paula - fitting bras and fetching me other merchandise.”

Helpful Report

Posted 5 years ago

“Recently ordered flowers from M&S (on line ) both times have been a disaster 1st order was a glass bowl with plants in, this was delivered to my friends house very late in the day (evening) box was delivered upside down so contents were in the box and not in the bowl. 2nd order was for my daughters 40th birthday plus a bottle of prossecco, these were to be ordered to her place of work (school ) delivery time slotted was 15.00hrs to 17.00hrs. Spoke with M&S who assured me that if the school was closed driver would ring to redeliver to daughters address, i was also given a number to ring if i had problems. 16.30 flowers never arrived so rang number Yodal (delivery company ) who informed they would only make one attemp to delivery if it wasnt excepted by anyone parcel would be sent back to M&S. Phone call to M&S who kept me hanging the phone for ages then i was cut off, so rang again put on hold yet again. It appeared they didnt know what to do about it so i asked for a refund. I was offered a refund back. At this point i was told that the delivery time had been altered to 17.00 to 18.00 !!! this i was never informed of by the courier so flowers were never going to get there on time anyway. What a huge let down M&S will never order from this company again just another unhappy customer to ad to your to your bad ratings”

Helpful Report

Posted 5 years ago

“Just had the ‘luxury’ as opposed to ‘bog-standard’ Chicken Kiev (can’t remember the exact description but it was expensive) - 100% bland and very disappointing. Don’t waste your money on this 😕”

Helpful Report

Posted 5 years ago

“This may not be the right place to leave this review but I just want to say that the person[s] who created the Plant Kitchen Nutty Super Wholefood Salad are a genius. I have been buying them since they have been available and have never got tired of them. They are absolutely delicious..texture, flavour and content outstanding. Thank you.”

Helpful Report

Posted 5 years ago

“On the whole Ithink the Marks and Sparks fashions have declined over the years. I always purchased mine and myfamilies clothes from them, over a period of 40 years. I still do occasionally but in general find the quality and choice very poor. Today I called into the West Cornwall store near Hayle, I wanted to buy a ladies suit. The choce was very poor, and what as there was of a very poor standard. I wish I could buy some of the fashions I’ve purchased over the years.”

Helpful Report

Posted 5 years ago

“would just like to leave a review for a very lovely helpfull lady Elaine from the foodhall in the Fort M& S so helpfull and friendly to me tonight thursaday 7th Nov what a good employe you have you have at your store.x”

Helpful Report

Posted 5 years ago

“delivery after ordering items absolutely rubbish,don't both looking up "track my order" as this has next to nothing information,not informed of who the courier is last three orders never arrived on time,don't bother with next day delivery as it's a waste of time and your money,customer services ought to be ashamed to call it a service,again a waste of time,dont ask them to phone back ,as it takes them over two and a half hours to do so,can't even contact head office to complain about customer services as you are re directed back to customer services.Questions below doesn't allow you to put more than one option,like tried to contact by email and phone,tom dick and harry delivered items different each order,can not even put no star doesn't deserve any stars.”

Helpful Report

Posted 5 years ago

“Went early for food shopping. Lucky not to break a leg. Every aisle I turned into was full of trolleys for filling shelves. Some areas were inaccessible. It was really a health and safety risk. This was followed by chaos at checkouts. Not checkout operators fault. The card readers were not working. Everyone was flapping about. I mislaid my card in the hassle. I left the shop highly stressed. Apologies from staff........ NO.........”

Helpful Report

Posted 5 years ago

“I ordered a cake from M&S and was to collect it 7 days later in store unfortunately I couldn't make it to the store so I asked at collections if it was possible to change to another store. With cake orders you can't change anything but after a chat with Roisin in your Forestside branch we discovered we both came from the same town and she met me with the cake. This was above and beyond and absolutely no problem to her, I can't thank her enough for doing this as it hasn't been long since I had surgery and driving long distances can be a problem. Roisin and M&S thank you so much”

Helpful Report

Posted 5 years ago

“I have been a customer for a long time, and the extra lean ham i have been buying for a long time,you have changed the suppler of the ham, and it’s not the same,you don’t say it is extra,you call lean ham,i will not be buying again.”

Helpful Report

Posted 5 years ago

“I was in marks and Spencer’s argyle street Glasgow today 4/11/19 at around 11.15am in food dept I was at self scan where someone had left their basket I placed it on floor do I could put my shopping through when assistant approached me she was abrupt with me for doing so I carried on scanning my shopping I could hear her discussing me with another customer I was thoroughly embarrassed I won’t be back customer service is awful”

Helpful Report

Posted 5 years ago

“I was shopping in the argyle st glasgow store in food department went through self scan dept the baskets weren’t cleared from till I put it on floor assistant was very abrupt with me for doing it I also heard her discussing this with another customer I was very embarrassed won’t be back customer service is awful that happened today 5/11/19 around 11.15 am”

Helpful Report

Posted 5 years ago

“We are so thankful for Eileen who serverd us with great customerr care skill at Birmingham Branch”

Helpful Report

Posted 5 years ago

“My wife and I often visit the Hexham store which we have always have great service from the staff(especially Sharon and Jane) we hope this store continues with the excellent service that it provides in future.”

Helpful Report

Posted 5 years ago

“I bought the roast beef dinner for 1 , very disappointed. Cooked as instructed, potatoes cooked fine, but the peas and carrots were uncooked, the meat ,well hard to describe, didn't taste like beef and quite hard. Yorkshire was fine . I'll stick to sainsburys in future. My opinion was the instructions were wrong on packet. Sharnt buy again.”

Helpful Report

Posted 5 years ago

“Just had the garlic and help chicken skewers , first off it says they take half an hour to cook and it’s more like an hour even then they were still pink in the middle I took one bite and got rid will not be buying them again I hope I don’t get the shits after that bite ....”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews