Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,260 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad people moaning over delivery staying home and staying safe but moaning over people putting there life at risk working. SELFISH COMES TO MIND. Couriers working around the clock to make your Christmas, shop workers in the pandemic all day. Why you sit on your ass moaning about it.”

Helpful Report

Posted 4 years ago

“I recently bought a 3 pack of 60 denier tights ,would just like to say how delighted I am with them . I chose the red mix they are so soft and comfy fit and such a pretty shade of red . Will be buying more of these lovely tights”

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Posted 4 years ago

“I had ordered a hamper for a friend’s birthday ,which did not arrive. I called customer service, and spoke to Eishca . She couldn’t have been more helpful, in explaining the situation. She very kindly arranged for another delivery date. It was her attitude that I found commendable. Thank you.”

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Posted 4 years ago

“Was helped with my shopping by a lady called Katie at the Edgware Road branch such and adorable polite young lady who packed my bags for me as I am an older lady, it’s so good to speak to someone like her who is so polite and happy and always helpful thank-you for employing her, it’s such a joy to see her when you come in the store she give you the best customer service you can ever ask for”

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Posted 4 years ago

“Just purchased ladies thermal vests - great tops - very stylish :cozy and feels so soft to the skin - can wear on its own instead of a T / highly recommend and could not buy better quality elsewhere for the price of £12.”

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Posted 4 years ago

“I was in a terrible state as my daughter had just had a baby and everything had gone wrong and the outlook for the baby cwas bad. I needed to buy something for my daughter in hospital. The assistant was extremely kind and helpful. I will remember it and always try to shop there now.”

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Posted 4 years ago

“I have now bought slow cooked BBQ pork rib rack for the second time it is gluten free which is fantastic as my husband is coeliac They are wonderful thank you M&S All your food is great but to find this product makes my husband so happy”

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Posted 4 years ago

“I went to Marks and Spencer in westfiels on the 23/11/20. I was served by a lovely lady called Kafayat, so polite, friendly I just bought a cardigan. She packed it so nicely so carfully. I was an excellent customer service!”

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Posted 4 years ago

“Hi, Marks & Spencer's have delivered 2 x online orders in September and now today perfectly and 'on time' as per their forecast schedule. In fact in advance of their forecast schedule. Their International Customer Service Team have been responsive. I am in 'AWE' of their Supply Management Team that made it happen. Congratulations to everyone involved.”

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Posted 4 years ago

“Stella at cortonwood store was more than happy to help me, nothing too much trouble, makes shopping easier in these days, thank you so much.”

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Posted 4 years ago

“Went to Marks and Spencer in King's Road, Chelsea on 18 /11 /2020 Served by a lovely lady called Louise. So polite and friendly Excellent customer service”

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Posted 4 years ago

“M and s ,quality products,made to last not only fashion but classic looks as well,I have always shopped m and s for my children ,grown up now but school uniform excellent hard wearing.Good customer service and delivery.”

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Posted 4 years ago

“My loyalty as a customer is recognised and I’m given rewards from time to time which I really appreciate, nothing big. Last week I had a voucher to use in the food section which gave me £5 off a £30 shop and another one for 5 times my normal Sparks points. I left the store feeling valued.”

Helpful Report

Posted 4 years ago

“I visited Marks & spencer Simply Food in Avonmeads and was served by Alison, I have always found her friendly, polite and helpful it was a pleasure to have been served by her this morning..”

Helpful Report

Posted 4 years ago

“I visited M&S Bridgnorth Simply Food and was impressed with how pleasant and helpful Lynne C was. She was professional and very willing to help, as she seemed with all the customers.”

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Posted 4 years ago

“Was served by Helen at Silverburn this evening who couldn’t have been more pleasant and helpful to help me. Made my shopping trip a lot less stressed. Lovely lady. M&S should be glad to have her.”

Helpful Report

Posted 4 years ago

“I visited Marks and Spencer Simply Food store in Moseley Village, Birmingham on 29th October. I must say I was very impressed by the way the gentleman on the till served me. His name is Philip, and I found him very helpful and respectful. He had a very pleasant manner, and I noticed that this is how he was with other customers. Thank you and well done.”

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Posted 4 years ago

“Just been to Marks and Spencer in cortonwood and asked a assistant called Shirley for help, my word she went above and beyond to help me, just like to say a big thank you.”

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Posted 4 years ago

“I've always used M&S on line food/flower delivery service. All through Covid 19 to date I've used M&S delivery service for their food, fruit, flowers etc. Absolutely faultless. All goods are fresh, well presented and varied. Well done!”

Helpful Report

Posted 4 years ago

“Returned and out of date box of chocolates - was annoyed as it meant an extra trip back there on a Saturday to return ..... however I was given a cash refund immediately and then generously the store manager gave me three boxes of the chocolates ! Was very impressed and very grateful !!!!”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,260 reviews