Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a coeliac condition and a gluten free food requirement. This is not a food fad but it is essential to my good health. I have regularly been able to source excellent products at M & S food in Moortown, Leeds. Currently there is a preponderance of Plant Kitchen products that I can't have. Staff were unable to provide information or any prospect of essential availability so we will have to try other options elsewhere and hope for the best. Any explanation and possible solutions would be greatly appreciated but I do not expect a response.”

Helpful Report

Posted 3 years ago

“My wife and I always shop in M/S Hexham store as we find the staff are all excellent and obliging with any queries and sales,nothing seems to faze them.”

Helpful Report

Posted 3 years ago

“I shop for food and clothing especially school uniform at M&S and for the most part would give everything 5*. However, I want to know why, when you purchase something for home delivery, they have to deliver so early! We received 3 gifts over the past few months for big birthdays, celebrations etc. They were all delivered on the day before 8am! I've just sent some flowers to someone that is receiving treatment for illness, I got a text around 6am to be told it would be delivered before 8am and could change, however, I was still asleep! I was horrified that my friend would be woken up so early!”

Helpful Report

Posted 3 years ago

“Always get my clothes in mands shirts were Always a generous size but lately they have altered the size i buy a regular size but they have made them like Taylor fit tightening around the shoulders and arms, old shirts was made with with a bit more room”

Helpful Report

Posted 3 years ago

“My experience with Marks and Spencer delivery has been terrible - they use Hermes and when you try and order multiple things they come on different days, meaning you have to continually liase with hermes. I have lost items (because I asked Hermes to leave the item in the bin outside my house and it was gone by the time I had managed to come home). I have not been offered any refund on the items that i never received. I really expected a better service from them rather than having lost substantial money and time.”

Helpful Report

Posted 3 years ago

“Ordered Christmas gifts online in December. Didnt get some of my order. M&S customer service sent me a link which was not correct. Tried to contact them again but to no avail. Felt very let down by CS . I paid for these clothes and never got them .”

Helpful Report

Posted 3 years ago

“I absolutely love Mark's and Spencer food products but the website is dreadful to say the least. I can imagine they probably lose so much potential sales due to the fact that customers are unable to search particular items. I was trying to search boxes of chocolates and tins of biscuits as I wanted to order some to give after a party. I know for a fact they are available but they are not accessible on there the website even to view. I have this problem all the time with their website, it's a shame because their chocolates make excellent gifts to give people and some times you want to check the website to checkout prices before making a trip down their which unfortunately you can't. So many of my friends have said the same thing. If your looking for ways to improve, start with your website. Your honestly losing so many sales. Just spent over £200 in Thortons on boxes of chocolates which I would have preferred to get from Mark's and Spencer's, but couldn't view options and prices on their website.”

Helpful Report

Posted 3 years ago

“Order online with Marks and Spencer and paid via Clearpay. Marks and Spencer charged me twice for the order. It is proving very difficult to get my money back. It is impossible to speak to anyone in the finance department and I have sent two emails with clear evidence that they have overcharged me. I am not looking for compensation just my money back. Please be careful when ordering online with Marks and Spencer especially if using Clearpay.”

Helpful Report

Posted 3 years ago

“Was given a £50gift card as a present. This card needs redesigned. It is not customer or user friendly. No instructions are given on how to retrieve the value or indeed to remove the foli to disclose the security code. Dear help any visually impaired or elderly customer trying to use it. You need to do bettet”

Helpful Report

Posted 3 years ago

“If you purchase online with M&S, find out if they use Hermes UK as there courier. I personally would avoid doing business if they do. Its been a week since I placed my order and still no garment received. Parcelforce got it to me on the day that I expected it. So, you have been warned!!”

Helpful Report

Posted 3 years ago

“Yesterday at midday went to M&S in Market Street, Manchester to return a pair of school trousers that I bought the day before and were too small for my son. The woman working at the till was very rude. She explained to me that the shop label was missing and she would make an exception this time but in the future I won’t be able to return anything with the label missing. Fair enough, I understand it’s a store policy even though I had the receipt, the hanger and only bought the trousers the previous day. The issue I had was the extremely rude attitude the woman had towards me from the beginning, none greeting or hi, just right to the point in an aggressive and confrontational manner when I was trying to explain that I don’t remember taking off the label but could have happened. Sometimes people are tired and do things without realising. Never have been treated like that for no reason. It was shocking.”

Helpful Report

Posted 3 years ago

“Good quality blouses bought yesterday. How do I write a review”

Helpful Report

Posted 3 years ago

“Would have given no star if possible. Found an inch of 1/4inch cord in my minestrone soup tonight - was so nearly sick but pleased not to have ingested it. No way to get through to Royston store at 7.30 pm having already failed online & by phone via website - people could be choking & I have no way of warning anyone until tomorrow in store. Crazy”

Marks And Spencer 1 star review on 22nd March 2021

Helpful Report

Posted 3 years ago

“I have buy two trousers over two and a half months and haven't received, when i have sent several email to M&S and they said:we're going to investigate, this was already almost two months ago, the worst is when contact customer service if I give my order number they turn off the phone because they said I need 14 number and my order only have 8 number, I have to say, it's the worst customer serve I've ever seen, They hung up the phone in my face because my order only have 8 number. Customer service are never trained to be aware if someone call with 8 number order. I spend on the phone over 30 minutes and i was calling from Jersey channel islands. I really don't recommend buying anything online from M&S. I'm 50 years old and i've bought so many things online and the first order I made with M&S this have Happen, the management from M&S they don't care about customers. Justto let you know,last week I contacted customer service and they said: one of ar management going to call me back, today or tomorrow. That was last week, they niver call me back. Avoid shopping online with M&S because they just don't care about the customer.”

Helpful Report

Posted 3 years ago

“Once again a really good bargain bought online gone missing. After paying too it is now out of stock. Why when not my fault should I wait nearly a week for refund. Something not right somewhere when stock orders can’t be controlled properly I have lost faith in Marks now. Carry on like this and you will lose customers”

Helpful Report

Posted 3 years ago

“Have had no problems with the company and always keep up with delivery messages, free delivery, have had no problem with flowers ,that i have sent ,and had no problems from receiving. Them.”

Helpful Report

Posted 3 years ago

“My son ordered flowers for mothers day at least 3 weeks ago to be delivered on Sunday. They didn't arrive at all so I was very disappointed and upset to say the least !! If you can't deliver your service as promised 100% you shouldn't be taking people's money. Thanks for ruining my day !”

Helpful Report

Posted 3 years ago

“I sent flowers to my elderly parents from M and S. The flowers arrived on time and on the correct date. They arrived in a very large cardboard box[really not necessary for the amount of flowers inside] They were appalling, nothing like the picture and pretty much dead. We left them for a couple of days to see if there was any improvement. By this time leaves and flowers were just falling off. So disappointed, I will not order again from them and I definitely would not recommend.”

Helpful Report

Posted 3 years ago

“My daughter bought some lilies for me from an M&S shop in a garage. They are beautiful I have never seen such enormous blooms once opened. The scent is intoxicating & almost two weeks later they still look lovely. Well done M&S I wonder who your supplier is!!”

Marks And Spencer 5 star review on 15th March 2021

Helpful Report

Posted 3 years ago

“Ordered flowers for Mother’s Day two weeks before the day, with named day delivery. On the morning of delivery the courier tracking was updated to say delivery would now be the day following Mother’s Day. Called M&S customer service, who provided no help, just offered a refund, which doesn’t help my mother celebrate Mother’s Day. The following day M&S sent an email to say the order was delivered, but upon checking the courier tracking, the order was damaged upon receipt at their depot and disposed. No delivery, no Mother’s Day present, nothing. No way to complain to M&S, they no longer accept emails or paper mail. Absolutely atrocious service. I’ve apologised to my Mother and now placed a separate order via Interflora, so she will get some flowers 2 days late. I will never order anything from M&S again.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews