Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been for breakfast at M & S Tamworth. Scrambled eggs …microwaved and rubbery. Bread supposedly sourdough? Over sweet and I tiny bit of butter in the centre of the slice. Bacon ok and a decent portion. Brown sauce like eating sugar on eggs! Coffee acceptable but seriously over priced for the size of the cup. Overall, a shocking standard and totally unexpected from M & S.”

Helpful Report

Posted 3 years ago

“The new Percy pig I work there and can’t stop laughing”

Marks And Spencer 5 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“I am loath to write a negative review about M&S because I love the store, but I feel I really need to warn people - DO NOT ORDER FURNITURE AT MARKS AND SPENCER! We ordered and paid in full for a sofa and two armchairs in May 2021, delivery was arranged for 19th August. On 18th August we were informed it wouldn't be coming and they would be back in touch to arrange a new date. They didn't get back in touch, so I called them. Then followed excuse after excuse and fobbing off after fobbing off from customer services (I always had to contact them). In short, it is now November - six months after we placed our order and we still haven't received our sofa and armchairs. Only a fluke circumstance prevented us from dispatching of our old furniture pre the delivery date. Truly staggeringly appalling service and not what is expected of M&S. In store staff at Pudsey were wonderful but we cancelled the order yesterday. In my opinion any manufacturer who thinks it is acceptable to delay delivery by over three months is highly unlikely to care about the quality of the goods. I will continue to shop at M&S but wouldn't dream of ordering furniture from them every again - it quite simply doesn't arrive.”

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Posted 3 years ago

“shop at marks Spencers in Bovey Tracey Newton Abbott the staff and management there are AMAZING and a credit to BP and Marks and Spencers always polite and VERY friendly i think the team are as good as there leaders they put three of the mangers in torquay to shame if you want excellent customer service go meet the staff and management at BP there a credit to Marks and Spencers and BP”

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Posted 3 years ago

“I had a bra fitting at derby branch and Christine or Chris on her name badge was great nothing was to much trouble for her so thank you.”

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Posted 3 years ago

“I was in M&S Letterkenny recently and had a bra fitting the care and service I got from two ladies in the store was exceptional they really were passionate about their job and took there customers care was their main priority so a big thank you Phoara & Tricia xx”

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Posted 3 years ago

“We just popped on for a coffee and chocolate whilst we wait for our time to pick up my daughters wedding dress ans Cerys in the chester store treated us to the hot chocolate - what a locker start to the wedding weekend. Thank you for making us feel special”

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Posted 3 years ago

“Bought a coat in Westfield White City branch last week. I felt it was right. A few days later, I realised that the size is too large and unfortunately I had thrown the receipt and tag away. I went to the Kingston branch to exchange it. I found a smaller size that fit perfectly. At the till, I was told that I could not exchange it because I had no receipt or tag. I was very upset, asked for the manager. He refused to help me. It was like talking to a brick wall. Policy. I have been a customer for so many years! I had proof on my app that I had bought the coat only a few days before. I rang head office. Customer service lady said she was not going to help me either. I told her they have lost a customer. It made no difference to her. Case is closed.”

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Posted 3 years ago

“Was in Mark's and Spencer letterkenny today, would like to compliment Barry for his customer service even helped me with my shopping as I have a sore leg, extremely helpful.”

Helpful Report

Posted 3 years ago

“After waiting nearly 2 months for bedroom furniture, 2days before delivery I was informed there would be a delay until January 12th next year. When I rang to complain about the unfair and unreasonable treatment I was told they had most of the furniture in stock less the bed and would deliver what they had the following week. When the furniture arrived, all the items were damaged and doors and drawers were ill fitting. On one wardrobe holes were missing which would house a hinge. Dreadful quality. I was disappointed at the awful service. I rang to complain and spoke to someone demanding a full refund and for them to collect their substandard items. I was assured my complaint was going to be escalated and Not only would I receive a total refund but would be compensated as well. I did receive a refund minus £3.50?Why, I don't know . I have contacted M&S by phone and by Web Chat assuring me someone would be in touch. It never happened. After giving up expecting a reply , I wrote an email of complaint. Still no response . Do not buy from M&S, service and quality have plumetted to a new low. Bad service, bad quality!”

Helpful Report

Posted 3 years ago

“Purchased an egg salad in the take away section. Very disappointing with mainly lettuce and undercooked potatoes. Tasteless and quite expensive at £2.50 for one egg and a lot of lettuce”

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Posted 3 years ago

“What I ordered from them was not what was sent to me . I am so gutted that I have to go to the shop to return a towel that I never ordered to get my money back for the jeans and a bra I ordered from them.”

Helpful Report

Posted 3 years ago

“Paid extra for delivery,not delivered,trying to contact m&s is not an option,no way to contact them ,just sent found and round in a circle,will not use m&s again”

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Posted 3 years ago

“Mia ankle grazers had a few pairs over the past year, but have just bought my last. The trousers are nice and comfy, and good fit, but the colour keeps going round waist and down to pockets. I wash them as stated, but they end up going purple, on the navy and the black pairs.”

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Posted 3 years ago

“Not only are M&S not doing food to order for Northern Ireland for Christmas 2021 they are not delivering anything to Northern Ireland - the customer services agent said "we only deliver to the UK" - that to a Northern Ireland person is a red flag to a bull. I was also ordering £300 of gift cards - happy to deliver these but nothing else - £300 of gift cards will be purchased elsewhere.”

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Posted 3 years ago

“What has happened to your petite range? Only 1 petite coat and your leg length has increased so much I am unable to buy jeans from you. I bought 3 different pairs of jeans recently and had to return them all as they were far too long. I measured the inside leg and it was much longer than the 27" stated on the size guide. Very unhappy customer who is now looking for another supplier, such a shame as I have been a loyal customer for a great many years.”

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Posted 3 years ago

“M&S. I love your individual chilled chicken pies and have done for years but hey where’s the chicken !!! Honestly is just pastry & gravy lately so sad 😞”

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Posted 3 years ago

“Parcel came quickly in 2 days. Dress is good quality if a little on the small side.”

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Posted 3 years ago

“Ordered two items (socks & duvet cover) socks arrived safely within 48 hours. Tracking info revealed the duvet package had arrived at Hermes on 27/10 and had failed to go out for delivery from there. After 4 emails & 4 different Customer Support responses, ALL of which failed to address my questions, that the package had been damaged & why it could not still be delivered to me (as it's now out of stock & cannot be replaced) a refund (which I DID NOT request) was issued. I would add that I have had similar probs with parcels arriving at Hermes Depot that failed to get delivered, yet M&S cannot answer why if the package was just damaged I could not still have it re-delivered. I mean how much damage can you do to a cotton duvet cover? Customer Support were incompetent & failed to read what the previous 3 other customer support had written to me it seems!”

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Posted 3 years ago

“Can’t even begin to say how appalled I’m with Marks and Spencer! Ordered items online - Shoes for my son and a blazer. Unfortunately, the shoes are not leather and the plastic has come away, but the sides of the shoes have opened up and let water in. I have tried to return these shoes in store as they are faulty and not fit for purpose. A manager said no they have been ‘Hammered’ and refused a refund. I was to shocked to ask what she meant by hammered. My son does not play football or play in the playground like he would’ve done in primary school he is in sixth form college. I do not expect shoes to fall apart within 5 weeks!! I have called Customer Service, where the representative told me to hold the line as she thought it was also unacceptable. After 5 mins of holding the line went dead - no phone call back. I attempted another call and had to go through everything again but to be told there was nothing she could do, except go back to the store. What???? This is just unacceptable Marks and Spencer’s!!”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews